2003 MERCEDES-BENZ E320 Smartkey

259 Operation
At the gas station
At the gas station
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the remote control or the SmartKey with
KEYLESS-GO* automatically locks/un-
locks the fuel filler flap.

Remove the key from the starter
switch.

Open the fuel filler flap by pushing at
the point indicated by the arrow.
The fuel filler flap springs open.

Turn the fuel cap to the left and hold on
to it until possible pressure is released.

Take off the cap and set it in the recess
on the fuel filler flap.
To prevent fuel vapors from escaping
into the open air, fully insert filler noz-
zle unit.

Only fill your tank until the filler nozzle
unit cuts out – do not top up or over-
fill.

Replace the fuel cap by turning it to the
right.
You will hear when the fuel cap is tight-
ened.

Close the fuel filler flap.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious inju-
ry. Whenever you are around gasoline, avoid
inhaling fumes and skin contact, extinguish
all smoking materials. Never allow sparks,
flame or smoking materials near gasoline!
Warning!
G
Overfilling of the fuel tank may create pres-
sure in the system which could cause a gas
discharge. This could cause the gas to spray
back out when removing the fuel pump noz-
zle, which could cause personal injury.

281 Operation
Vehicle care
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the car-care products recommended here.
In such cases it is best to seek aid at your
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
"how-to" information as well as references
to Mercedes-Benz approved car-care prod-
ucts.
Additional information can be found in the
booklet entitled "Vehicle Care Guide".
Power washer
When using a power washer for cleaning
the vehicle always observe the manufac-
turer’s operating instructions.Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.
Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not"bead up", normally in
3 to 5 months, depending on climate and
washing detergent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of embedded dirt (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up Stick
for quick and provisional repairs of minor
paint damage (i.e. chips from stones, vehi-
cle doors, etc.).
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approx. 3 ft. (approx. 1 m), the
vehicle could be inadvertently locked
or unlocked. !Never use a round nozzle to power
wash tires. The intense jet of water can
result in damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving
across the surface. Do not aim directly
at electrical parts, electrical connec-
tors, seals, or other rubber parts.

282 OperationVehicle careEngine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical compo-
nents and connectors from contact with
water and cleaning agents.
Corrosion protection, such as MB Anticor-
rosion Wax should be applied to the engine
compartment after every engine cleaning.
Before applying, all control linkage bush-
ings and joints should be lubricated. The
poly-V-belt and all pulleys should be pro-
tected from any wax.
Vehicle washing
Do not use hot water or wash your vehicle
in direct sunlight. Use only a mild car wash
detergent, such as Mercedes-Benz ap-
proved Car Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water. Direct only a very weak
spray towards the ventilation intake. Use
plenty of water and rinse the sponge and
chamois frequently. Rinse with clear water and thoroughly wipe
dry with a chamois. Do not allow cleaning
agents to dry on the finish.
Due to the width of the vehicle, fold in out-
side mirrors prior to running the vehicle
through an automatic car wash to prevent
damage to the mirrors.
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the undercarriage, do not
forget to clean the inner sides of the
wheels.Ornamental moldings
For regular cleaning and care of very dirty
chrome-plated parts, use a chrome clean-
er.
Headlamps, tail lamps, turn signal
lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
To prevent scratches, never apply strong
force and use only a soft, non-scratchy
cloth when cleaning the lenses. Do not at-
tempt to wipe dirty lenses with a dry cloth
or sponge.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approx. 3 ft. (approx. 1 m), the
vehicle could be inadvertently locked
or unlocked.

288 Practical hintsWhat to do if …
What to do if …Lamps in instrument clusterGeneral information:
If a bulb in the instrument cluster fails to
light up during the bulb self-check when turning the SmartKey in the starter switch
to position 2, have it checked and replaced
if necessary.Problem
Possible cause
Suggested solution
v
The yellow ESP warning lamp
lights up while driving.
The ESP is deactivated. Risk of accident!
Adapt your speed and driving to the prevail-
ing road conditions.

Turn the ESP back on (
page 77).
If the ESP cannot be turned back on, have
the system checked at an authorized
Mercedes-Benz Center as soon as possi-
ble.
v
The yellow ESP warning lamp
flashes while driving.
The ESP or traction control has come into op-
eration because of detected traction loss in
at least one tire. Distronic* is deactivated.
DISTRONIC* is switched off.

When driving off, apply as little throt-
tle as possible.

While driving, ease up on the acceler-
ator.

Adapt your speed and driving to the
prevailing road and weather condi-
tions.

Do not deactivate the ESP.
Exceptions: (
page 77).
Failure to follow these instructions in-
creases the risk of accidents.

313 Practical hints
What to do if …
Display
Possible cause
Suggested solution
A
Reserve fuel
The fuel level has dropped below the
reserve mark.

Refuel at the next gas station (
page 259).
Y
Hood open!
You are driving with the hood open.

Close the hood (
page 261).
I
Remove key
!
You have forgotten to remove the
key.

Remove the key from the starter switch.
Replace key
There is no additional code available
for SmartKey or SmartKey with
KEYLESS-GO*.

Visit an authorized Mercedes-Benz Center
as soon as possible.
.
Lamp sensor
Visit workshop!
The lamp sensor is malfunctioning.
The headlamps switch on automati-
cally.

In the control system, set lamp operation to
manual mode (
page 130).

Switch on headlamps using the exterior
lamp switch.
Low beam, left
The left low beam lamp is malfunc-
tioning.

Visit an authorized Mercedes-Benz Center
as soon as possible.
Low beam, right
The right low beam lamp is malfunc-
tioning.

Visit an authorized Mercedes-Benz Center
as soon as possible.

327 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
In case of a malfunction in the central lock-
ing system, you can unlock the trunk sepa-
rately (
page 88).
Unlocking the driver’s door
If you are unable to unlock the driver’s
door using the SmartKey, open the door
using the mechanical key.
1Mechanical key locking tab
2Mechanical key

Move locking tab1 in the direction of
the arrow and slide mechanical key2
out of the housing.
3Unlocking
4Locking

Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left4.
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:

Press button Œor ‹on the
SmartKey.


Insert the key in the starter switch.

328 Practical hintsUnlocking/locking in an emergencyUnlocking the trunk
The trunk can no longer be locked with the
key.
Lock and unlock the trunk with the me-
chanical key as follows:Trunk lid lock1Unlocking
2Locking
Insert the mechanical key in the trunk
lid lock.

Turn the key to the left in position1
and hold it in this position.

Pull on the trunk lid handle and lift the
trunk lid.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger doors and the
trunk.

Press the central locking switch in the
cockpit (
page 100).

Check to see whether the locking
knobs on the passenger doors are still
visible. If necessary, push them down
manually.

Lock the driver’s door with the me-
chanical key (
page 327).

Check if the trunk is locked. If neces-
sary lock the trunk with the mechanical
key (
page 98).
Changing batteries
If the batteries in the SmartKey are dis-
charged, the vehicle can no longer be
locked or unlocked. It is recommended to
have the batteries replaced at an autho-
rized Mercedes-Benz Center.
Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.Warning!
G
Keep the batteries out of reach of children.
If a battery is swallowed, seek medical help
immediately.

329 Practical hints
Unlocking/locking in an emergency
SmartKey/SmartKey with KEY-
LESS-GO*
1Mechanical key
2Battery compartment
Replacement batteries: Lithium, type
CR 2025 or equivalent.

Remove mechanical key1
(page 327).

Insert the mechanical key in the side
opening and push the gray slide.
Battery compartment2 is unlatched.

Pull battery compartment2 out of the
key housing in direction of arrow.
3Battery
4Contact spring

Remove the batteries.

Using a lint-free cloth, insert new bat-
teries under the contact spring with the
plus (+) side facing up.

Return battery compartment into hous-
ing until it locks into place.
Fuel filler flap emergency release
1Release knob
Remove right-side tail trim.

Turn release knob1 clockwise (arrow).
The fuel filler flap can know be opened.
iWhen changing batteries, always re-
place both batteries.
The required replacement batteries are
available at any authorized
Mercedes-Benz Center.