2003 MERCEDES-BENZ E320 door handle

91 Controls in detail
Locking and unlocking
system, the vehicle cannot be locked
or the engine started via the KEY-
LESS-GO system.


If the SmartKey with KEYLESS-GO is re-
moved from the vehicle while the igni-
tion is switched on (e.g. if passenger
exits the vehicle with the key), the mes-
sage
Key not recognized!
will appear
in the multifunction display.
Find the key or change its present loca-
tion immediately (e.g. place it on the
front passenger seat or insert it in shirt
pocket).


Remember that the engine can be
started by anyone with a SmartKey
with KEYLESS-GO that is left inside the
vehicle. If you leave the card behind
when exiting and locking the vehicle,
the message
Key recognized in vehi-
cle!
will appear in the multifunction
display.Factory setting
Global unlocking

Grasp the door handle.
The vehicle will lock again automatically
within approximately 40 seconds if neither
door nor trunk is opened.Global locking

Press lock button at door handle
(page 53) or trunk lid (
page 92).
iThe vehicle could be inadvertently un-
locked if the SmartKey with KEY-
LESS-GO is within 3 ft. (1 m) of the
vehicle and

the door handle is splashed with
water, or


you attempt to clean the door
handle.
!If you cannot lock or unlock the vehicle
with the SmartKey with KEYLESS-GO,
then either the batteries of the key are
discharged or the key is malfunction-
ing.

Check the batteries of the Smart-
Key with KEYLESS-GO (
page 88)
and replace them if necessary
(
page 328).


Use the mechanical key to unlock
the driver’s door (
page 327) and
trunk lid (
page 328) as required.
Lock the vehicle using the mechan-
ical key (
page 328).
If your SmartKey with KEYLESS-GO is
malfunctioning, contact your autho-
rized Mercedes-Benz Center.

92 Controls in detailLocking and unlockingUnlocking the trunk lid
The handle is located in the rear license
plate recess.
Pull on the handle and lift up the trunk
lid.
The vehicle unlocks the trunk lid only.
If the vehicle was previously separately
locked or locked with the SmartKey, the
trunk lid will remain locked.The trunk can also be opened from the in-
side in an emergency, see "Trunk lid emer-
gency release" (
page 97).Locking the vehicle
1Lock button at trunk

Press the lock button at door
(page 53) or trunk.
Closing the side windows and slid-
ing/pop-up roof*

Press and hold lock button at door
(page 53) or trunk until the side win-
dows and the sliding/pop-up roof are
closed.
!The trunk lid swings open upwards au-
tomatically. Always make sure that
there is sufficient overhead clearance.
iIf the vehicle was previously centrally
locked with the SmartKey, the trunk lid
will lock automatically after closing it.
The turn signals will flash three times to
confirm locking.
If you have left the SmartKey with KEY-
LESS-GO in the trunk, the trunk lid will
not close.

93 Controls in detail
Locking and unlocking
Loss of the SmartKey with KEYLESS-GO
If you lose your SmartKey with KEY-
LESS-GO, you should do the following:
Have the SmartKey with KEYLESS-GO
deactivated by an authorized Mer-
cedes-Benz Center.

Report the loss immediately to your car
insurance company.

Have the mechanical lock replaced if
necessary.
Your authorized Mercedes-Benz Center
will be glad to supply you with a replace-
ment.
Opening the doors from the inside
You can open a locked door from the in-
side. Open door only when conditions are
safe to do so.
1Locking knob
2Inside door handle
Pull on door handle2.
If door was locked, locking knob1 will
move up.
Warning!
G
When closing the windows and the slid-
ing/pop-up roof, be sure that there is no
danger of anyone being harmed by the clos-
ing procedure.
If potential danger exists, proceed as fol-
lows:

Release the lock button.


Pull on the door handle or trunk lid han-
dle and hold firmly. The side windows
and the sliding/pop-up roof will open.

185 Controls in detail
Power windows
Fully closing windows
Pull switch past resistance point and
release.
The window closes completely.
If the upward movement of the window is
blocked during the closing procedure, the
window will stop and open slightly.Stopping windows

Press or pull respective switch again.Opening and closing the windows with
the Smartkey
The sliding/pop-up roof* will also be
opened or closed when the power windows
are operated with the key (
page 188).

Aim transmitter eye at the front door
handle.
Warning!
G
Driver’s door only:
If within five seconds switch1 is again
pulled past the resistance point and re-
leased, the automatic reversal will not oper-
ate.
iYou can also open or close the win-
dows using the following:

SmartKey (summer opening/con-
venience feature), see below


ButtonO in the control panel of
the climate control (
page 164) or
automatic climate control
(
page 174)


Buttonein the control panel of
the automatic climate control
(page 174)
Warning!
G
Never operate the windows or slid-
ing/pop-up roof* if there is the possibility of
anyone being harmed by the opening or
closing procedure.
In case the procedure causes potential dan-
ger, the procedure can be immediately halt-
ed by releasing the control button. To
reverse direction of movement press
button
Œ
for opening or
‹
for clos-
ing.

188 Controls in detailSliding/pop-up roof*Stopping the sliding/pop-up roof
Move the switch in any direction.
If the movement of the sliding/pop-up
roof is blocked during the closing pro-
cedure, the roof will stop and reopen
slightly.Opening and closing the sliding/pop-up
roof with the SmartKey
The power windows will also be opened or
closed when the sliding/pop-up roof is op-
erated with the key (
page 185).

Aim transmitter eye at the front door
handle.
iYou can also open or close the slid-
ing/pop-up roof using the following:

SmartKey, see below


ButtonO in the control panel of
the climate control (
page 164) or
automatic climate control
(
page 174)


Buttonein the control panel of
the automatic climate control
(page 174)
!To avoid damaging the seals, do not
transport any objects with sharp edges
which can stick out of the slid-
ing/pop-up roof.
Open the sliding/pop-up roof only if
the roof is clear of snow or ice.
The sliding/pop-up roof can be opened
or closed manually should an electrical
malfunction occur (
page 331).
Warning!
G
Never operate the windows or slid-
ing/pop-up roof if there is the possibility of
anyone being harmed by the opening or
closing procedure.
In case the procedure causes potential dan-
ger, the procedure can be immediately halt-
ed by releasing the remote control button.
To reverse direction of movement
pressŒ for opening or ‹ for closing.

192 Controls in detailPanorama sliding/pop-up roof*
Release the switch once the roof has
reached the desired position.
Opening and closing the panorama slid-
ing/pop-up roof automatically

Press the switch past the resistance
point in the desired direction.
The panorama sliding/pop-up roof
opens completely.
Stopping the panorama sliding/pop-up
roof

Press the switch again in any direction.Opening and closing windows and pan-
orama sliding/pop-up roof with the
SmartKey
The power windows will also be opened or
closed when the panorama sliding/pop-up
roof is operated with the key (
page 185).

Aim transmitter eye at the front door
handle.Opening (Summer opening feature)
If roller blinds are closed:

Press and hold buttonΠafter un-
locking the vehicle.
The windows and roller blinds begin to
open after approximately one second.

Press and hold buttonŒagain.
The panorama sliding/pop-up roof tilts
and opens.
If roller blinds are already open:

Press and hold buttonΠafter un-
locking the vehicle.
The windows move down and the pan-
orama sliding/pop-up roof tilts and
opens after approximately one second.

Release transmit button to interrupt
procedure.
!Do not transport any objects that pro-
trude out of the panorama slid-
ing/pop-up roof as the seals could be
damaged.
Warning!
G
Never operate the windows or slid-
ing/pop-up roof if there is the possibility of
anyone being harmed by the opening or
closing procedure.
In case the procedure causes potential dan-
ger, the procedure can be immediately halt-
ed by releasing the remote control button.
To reverse direction of movement
pressŒ for opening or ‹ for closing.

241 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and the
reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the CO-
MAND* display to indicate that a
Tele Aid call is in progress.

242 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.Info Services* (except Canada)
Info Services categories include news,
sports, stocks, weather and calendar re-
minders. Choices can be selected via
www.mbusa.com or by calling
1-800-For-MERCedes (1-800-367-6372).
To request Info Services:

Press the SVC button on the
COMAND* system.

Select
SEND NEW REQUEST FOR INFO
SERVICE.
NEW INFO SERVICE REQUEST TRANSMIT-
TED
will appear in the COMAND* dis-
play and call status messages will
appear in the multifunction display.
Once information is available, the mes-
sage NEW INFO RECEIVED! READ LATER
WHEN STOPPED?
will appear.

Select
YES
.

With the vehicle stopped in a safe loca-
tion, press SVC.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.