216 Controls in detailUseful features
Remote door unlock
In the event that you have locked your ve-
hicle unintentionally (e.g. key inside vehi-
cle), and the reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
the trunk lock for a minimum of
20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your Acquaintance Call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the correspond-
ing button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button
ì
on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If it is necessary for you to
use this phone, then the vehicle must
be at a standstill. Disconnect the coiled
cord and place the call. The COMAND
navigation system (if engaged) will con-
tinue to run. The display in the instru-
ment cluster is available for use and
spoken commands are only available
by pressing the RPT button on the CO-
MAND unit. A pop-up window will ap-
pear in the COMAND display to
indicate that a Tele Aid call is in
progress.
217 Controls in detail
Useful features
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Give this number to the Mercedes-Benz
Response Center along with the pass-
word which was issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
objects.
1Indicator lamp
2, 3, 4Signal transmitter key
5Hand-held remote control trans-
mitter (not part of vehicle equip-
ment)
iThe remote door unlocking feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk button was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the trunk
lock again.
227 Operation
Driving instructions
After hard braking, it is advisable to drive
on for some time, rather than immediately
parking, so that the air stream can cool
down the brakes faster.
Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.
When starting off on a slippery surface, do
not allow one drive wheel to spin for an ex-
tended period with the ESP switched off.
Doing so may cause serious damage to the
drive train which is not covered by the
Mercedes-Benz Limited Warranty.
Parking
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps pre-
vent overheating of the brakes and re-
duces brake pad wear.
iSimultaneously depressing the acceler-
ator pedal and applying the brake re-
duces engine performance and causes
premature brake and drivetrain wear.
!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
move selector lever to positionP.
In addition, when parking on hills, turn
front wheel towards the curb.Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
252OperationWinter driving
Winter drivingBefore the onset of winter have your vehi-
cle winterized at an authorized
Mercedes-Benz Center. This service in-
cludes:
Check of anticorrosion and antifreeze
concentration.
Addition of cleaning concentrate to the
water of the windshield and headlamp
cleaning system. Add MB Concentrate
“S” to a pre-mixed windshield washer
solvent / antifreeze which is formulated
for temperatures below freezing point
(page 343)
Battery test. Battery capacity drops
with decreasing ambient temperature.
A well-charged battery helps to ensure
that the engine can be started even at
low ambient temperatures.
Tire change. We recommend M+S rat-
ed radial-ply tires on all four wheels for
the winter season.
Winter tires
Always use winter tires at temperatures
below 39°F (4°C) and whenever wintry
road conditions prevail. Use of winter tires
is the only way to achieve the maximum ef-
fectiveness of the ABS and the ESP in win-
ter operation.
For safe handling, ensure that all mounted
winter tires are of the same make and have
the same tread design.Always observe the speed rating of the
winter tires installed on your vehicle. If the
maximum speed for which your tires are
rated is below the speed rating of your ve-
hicle, you must place a notice to this effect
where it will be seen by the driver. Such no-
tices are available from your tire dealer or
from any authorized Mercedes-Benz
Center.Warning!
G
Winter tires with a tread depth under 0.16 in
(4 mm) must be replaced. They are no long-
er suitable for winter operation.
Warning!
G
If you use your spare tire when winter tires
are fitted on the other wheels, be aware that
the difference in tire characteristics may
very well impair turning stability and that
overall driving stability may be reduced.
Adapt your driving style accordingly.
Have the spare tire replaced with a winter
tire at the nearest authorized
Mercedes-Benz Center.
253 Operation
Winter driving
Block heater*
(Canada only)
The engine is equipped with a block heat-
er.
The electrical cable may be installed at
your authorized Mercedes-Benz Center.
Snow chains
When using snow chains, the vehicle
should only be driven at vehicle height 1
(page 191).
Snow chains should only be driven on
snow-covered roads at speeds not to ex-
ceed 30 mph (50 km/h). Remove chains
as soon as possible when driving on roads
without snow.Please observe the following guidelines
when using snow chains:
Using snow chains is not permissible
with all wheel/tire combinations.
Chains should only be used on the rear
wheels. Follow the manufacturer's
mounting instructions.
Use only snow chains that are ap-
proved by Mercedes-Benz. Your autho-
rized Mercedes-Benz Center will be
glad to advise you on this subject.
iWhen driving with snow chains, you
may wish to deactivate the ESP
(page 75) before setting the vehicle
in motion. This will improve the vehi-
cle‘s traction.
!Do not use snow chains with tire sizes
245 / 45 R18 on 8½J x 18 rim and
265 / 40 R18 in general (
page 331).
Do not use snow chains on tires mount-
ed on AMG rims.
264 Practical hintsWhat to do if …?
What to do if …?Lamps in instrument clusterGeneral information:
If a bulb in the instrument cluster fails to
light up during the bulb self-check when turning the SmartKey in the starter switch
to position2, have it checked and replaced
if necessary.Problem
Possible cause
Suggested solution
v
The yellow ESP warning lamp
lights up while driving.
The ESP is deactivated.
Risk of accident!
Adapt your speed and driving to the prevail-
ing road, weather and traffic conditions.
Turn the ESP back on (
page 75).
If the ESP cannot be turned back on, have
the system checked at an authorized
Mercedes-Benz Center as soon as possi-
ble.
v
The yellow ESP warning lamp
flashes while driving.
The ESP or traction control has come into op-
eration because of detected traction loss in
at least one tire.
Distronic* is deactivated.
When driving off apply as little throttle
as possible.
While driving, ease up on the acceler-
ator.
Adapt your speed and driving to the
prevailing road, weather conditions.
Do not deactivate the ESP. Excep-
tions: (
page 75).
Failure to follow these instructions in-
creases the risk of an accident.
265 Practical hints
What to do if …?
Problem
Possible cause
Suggested solution
l
The red distance indicator lamp
lights up while driving.
You are too close to the vehicle in front of you
to maintain selected speed.
Apply the brakes immediately to in-
crease the following distance.
l
The red distance indicator lamp
comes on while driving and you
hear a warning sound.
You are gaining too rapidly on the vehicle
ahead of you.
The distance warning system has recog-
nized a stationary obstacle on your prob-
able line of travel.
Apply the brakes immediately.
Carefully observe the traffic situation.
You may need to brake or maneuver
to avoid hitting an obstacle.
-
The yellow ABS malfunction indi-
cator lamp comes on while driv-
ing.
The ABS has detected a malfunction and has
switched off. The BAS and the ESP are also
switched off (see messages in display).
The brake system is still functioning normally
but without the ABS available.
If the ABS control unit control unit is malfunc-
tioning, other systems such as Parktronic*,
Distronic*, the navigation system and the au-
tomatic transmission can also malfunction.
Continue driving with added caution.
Wheels may lock during hard braking,
reducing steering capability.
Have the system checked at an autho-
rized Mercedes-Benz Center as soon
as possible.
Failure to follow these instructions in-
creases the risk of an accident.
The charging voltage has fallen below
10 volts and the ABS has switched off.
When the voltage is above this value
again, the ABS is operational again.
If necessary, have the generator and
battery checked.
272 Practical hintsWhat to do if …?ABC
VISIT WORKSHOP!
The capability of the ABC system is restrict-
ed.
Do not exceed a speed of 50 mph
(80 km/h).
Visit a service center as soon as pos-
sible.
ABS
MALFUNCTION!
VISIT WORKSHOP!
The ABS has detected a malfunction and
has switched off. The ESP and the BAS are
also deactivated.
The brake system is still functioning nor-
mally but without the ABS available.
Continue driving with added caution.
Wheels may lock during hard brak-
ing, reducing steering capability.
Have the system checked at an au-
thorized Mercedes-Benz Center as
soon as possible.
Failure to follow these instructions in-
creases the risk of an accident.
DISPLAY MALFUNCTION
VISIT WORKSHOP!
The ABS or the ABS display is malfunction-
ing.
Continue driving with added caution.
Wheels may lock during hard brak-
ing, reducing steering capability.
Have the system checked at an au-
thorized Mercedes-Benz Center as
soon as possible.
Failure to follow these instructions in-
creases the risk of an accident.
Display
Possible cause
Possible solution