2003 MERCEDES-BENZ C320 malfunction

ContentsSafety and Security........................... 55
Occupant safety................................... 56
Airbags ........................................... 57
Seat belts ....................................... 61
Children in the vehicle .................... 65
Blocking of rear door window
operation ........................................ 71
Panic alarm* .................................. 72
Activating ....................................... 72
Deactivating ................................... 72
Driving safety systems ......................... 73
ABS ................................................ 73
BAS ................................................ 74
ESP ................................................. 75
Four wheel electronic traction
system (4MATIC*) with the ESP ..... 78
Anti-theft systems................................ 79
Immobilizer..................................... 79
Anti-theft alarm system .................. 79
Tow-away alarm ............................. 80
Controls in detail............................... 83
Locking and unlocking ......................... 84
Keys ............................................... 84
Opening the doors from the inside . 87
Opening the trunk from the inside . 88
Opening the trunk .......................... 88
Closing the trunk............................ 89
Trunk lid emergency release .......... 89
Separately locking the trunk .......... 90
Separately unlocking the trunk ...... 91
Automatic central locking .............. 91
Locking and unlocking
from the inside ............................... 92
Seats ................................................... 93
Easy-entry/exit feature* ................ 93
Head restraints .............................. 94
Multicontour seat* ......................... 96
Heated seats* ................................ 97
Memory function* ............................... 98
Storing positions into memory ....... 99
Recalling positions from memory ... 99
Storing exterior rear view mirror
parking position ........................... 100Lighting ............................................. 101
Exterior lamp switch .................... 101
Combination switch ..................... 104
Hazard warning flasher ................ 104
Interior lighting ............................ 105
Door entry lamps ......................... 106
Trunk lamp ................................... 106
Instrument cluster ............................. 107
Instrument cluster illumination .... 107
Coolant temperature display ........ 108
Trip odometer .............................. 109
Tachometer .................................. 109
Outside temperature indicator ..... 110
Control system .................................. 111
Multifunction display.................... 111
Multifunction steering wheel........ 112
Menus .......................................... 114
Standard display menu ................ 116
AUDIO menu ................................ 116
NAVI menu ................................... 118
Malfunction memory menu .......... 118
Settings menu .............................. 119
Trip computer menu..................... 132
TEL menu* ................................... 134
Manual transmission ......................... 137
Shifting into reverse ..................... 137

11 Introduction
Operator’s Manual
Important notice for California
retail buyers and lessees of Mercedes-Benz automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and / or its au-
thorized repair or service facilities fail to fix
one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
18 000 miles (approx. 29 000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs: (1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
30 calender days. Written notification
should be sent to us, not a dealer, at
Mercedes-Benz USA, LLC, Customer
Assistance Center, One Mercedes
Drive, Montvale, NJ 07645-0350.

16 IntroductionOperating safety
Operating safety
Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following information
and rules:

the safety precautions in this manual


the “Technical data” section in this
manual


traffic rules and regulations


motor vehicle laws and safety stan-
dards
Warning!
G
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are in-
terconnected, any modification made may
produce an undesired effect on other sys-
tems.
Electronic system malfunctions could seri-
ously impair the operating safety of your ve-
hicle.
Ensure that any repairs or modifications to
electronic components are carried out by an
authorized Mercedes-Benz Center.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore nev-
er turn off the engine while driving.

23 At a glance
Instrument cluster
Item
Page
1
Turn signal indicator lamp,
left
47
2
Speedometer
3
Turn signal indicator lamp,
right
47
4
Fuel gauge with:Fuel reserve warning lamp
259
5
<
Seat belt nonusage
warning lamp
61,
259
1
Supplemental
restraint system
indicator lamp
56,
257
6
Multifunction display
with:
111
Trip odometer
109
Main odometer
111
Item
Page
Selector lever position
140,
141
Program mode
142
Outside temperature dis-
play
110
Digital clock
111
7
?
Engine malfunction
indicator lamp
259
v
Electronic Stability
Program (ESP)
warning lamp
75,
256
A
High beam head-
lamp indicator
47,
104
E
Indicator lamp with-
out function
1
1The indicator lamp illuminates briefly when you
turn the key in the starter switch to position2.
DTRIndicator lamp with-
out function
1
Item
Page
8
-
Antilock Brake Sys-
tem (ABS) malfunc-
tion indicator lamp
73,
257
;
Brake warning
lamp, USA only
45,
51,
258
3
Brake warning
lamp, Canada only
45,
51,
258
9
Tachometer
109
10
Reset knob for:

Resetting trip odome-
ter
109


Resetting individual
settings
120


Instrument cluster illu-
mination
107

38 Getting startedAdjusting
Steering wheel adjustment, electrical*
The stalk is located on the steering column
(lower left).
1Steering column, lengthen or shorten
2Steering column, height
Turn the key in the starter switch to
position1 or2.
or

Open the driver’s door.Steering column, lengthen or shorten

Move stalk forward or backward in the
direction of arrow1 until a comfortable
steering wheel position is reached with
your arms slightly bent at the elbow.
Steering column, height

Move stalk up or down in the direction
of arrow2. Make sure that your legs
can move freely and that all the dis-
plays (including malfunction and indi-
cator lamps) on the instrument cluster
are clearly visible.
!Do not drive the vehicle until you have
properly locked the steering column.
If the warning message
STEERING
WHEEL ADJUST - LOCK ! is displayed
while the engine is running, the steer-
ing column is not locked properly
(
page 276).
iWith the memory function*
(page 98), you can store steering
wheel positions together with settings
for the seats and the exterior rear view
mirrors.

56 Safety and SecurityOccupant safety
Occupant safetyIn this section you will learn the most im-
portant facts about the restraint systems
of the vehicle.
The restraint systems are

Seat belts


Emergency tensioning device


Airbags


Child seats


Child seat recognition


Lower anchors and tethers for children
(LATCH)
As independent systems their protective
effects work in conjunction with each
other.The
1
warning lamp in the instrument
cluster (page 22) lights up:


for about four seconds when you turn
the key in the starter switch to
position1.


for about four seconds when you start
the engine by turning the key.The warning lamp goes out shortly after
you start the engine. This shows that the
restraint systems are operational.
A malfunction in the system has been
detected if the
1
warning lamp:


fails to extinguish after approximately
four seconds.


does not come on at all.


comes on after the engine was started
or while driving.
For safety reasons, we strongly
recommend that you visit an authorized
Mercedes-Benz Center immediately to
have the system checked.
More information can be found in the
“Practical hints” section (
page 257).
iFor information on infants and children
traveling with you in the vehicle and re-
straint systems for infants and chil-
dren, see “Children in the vehicle”
(page 65).
iThe warning lamp remains lit if the key
is turned to position2 and left there.
The warning lamp will go out when you
start the engine.

57 Safety and Security
Occupant safety
Airbags
Warning!
G
In the event that the SRS malfunction indica-
tor lamp lights up during driving or does not
come on at all, the SRS may not be opera-
tional. For your safety, we strongly recom-
mend that you visit an authorized
Mercedes-Benz Center immediately to have
the system checked; otherwise the SRS may
not be activated when needed in an acci-
dent, which could result in serious or fatal
injury, or it might deploy unexpectedly and
unnecessarily which could also result in
injury.
Improper work on the restraint systems,
including incorrect installation and removal,
can lead to possible injury through an unin-
tended activation of the SRS.
In addition, through improper work there is
a risk of rendering the SRS inoperative or
causing unintended airbag deployment.
Work on the SRS must therefore only be
performed by an authorized Mercedes-Benz
Center.
Warning!
G
Airbags are designed to reduce the potential
of injury in certain frontal (front airbags) im-
pacts, or side (side impact and head protec-
tion window curtain airbags) impacts which
may cause significant injuries. However, no
system available today can totally eliminate
injuries and fatalities.
The activation of the SRS temporarily releas-
es a small amount of dust from the airbags.
This dust, however, is neither injurious to
your health, nor does it indicate a fire in the
vehicle. The dust might cause some tempo-
rary breathing difficulty for people with asth-
ma or other breathing trouble. To avoid this,
you may wish to get out of the vehicle as
soon as it is safe to do so. If you have any
breathing difficulty but cannot get out of the
vehicle after the airbag inflates, then get
fresh air by opening a window or door.
Warning!
G
To reduce the risk of injury when the front
airbags inflate, it is very important for the
driver and front passenger to always be in a
properly seated position and to wear your
seat belts.
For maximum protection in the event of a
collision always be in normal seated position
with your back against the backrest. Fasten
your seat belt and ensure that it is properly
positioned on your body.
Since the airbag inflates with considerable
speed and force, a proper seating and hands
on steering wheel position will help to keep
you at a safe distance from the airbag. Oc-
cupants who are unbelted, out of position or
too close to the airbag can be seriously in-
jured by an airbag as it inflates with great
force in the blink of an eye:

59 Safety and Security
Occupant safety
Safety guidelines for the seat belt,
emergency tensioning device and
airbag
result in serious injuries or death should
the side airbag be activated.
(2) Always sit upright, properly use the seat
belts and use an appropriately sized in-
fant or child restraint system for all chil-
dren 12 years old or under.
(3) Always wear seat belts properly.
If you believe that, even with the use of
these guidelines, it would be safer for your
rear seat occupants to have both rear door
mounted side airbags deactivated, then de-
activation can be accomplished upon your
written request to do so at your authorized
Mercedes-Benz Center at an additional cost.
Please contact your local authorized
Mercedes-Benz Center or call our Customer
Assistance Center at 1-800-FOR-MERCedes
(1-800-367-6372) for details.
iAirbags are designed to activate only in
certain frontal (front airbags) impacts,
or side (side impact and head protec-
tion window curtain airbags) impacts
which exceed preset thresholds.
Only during these types of impacts, if of
sufficient severity to meet the deploy-
ment thresholds, will they provide their
supplemental protection.
The driver and passenger should al-
ways wear their seat belts. Otherwise it
is not possible for the airbags to pro-
vide their supplemental protection.
In cases of other frontal impacts, an-
gled impacts, roll-overs, other side im-
pacts, rear collisions, or other
accidents, the airbags will not be acti-
vated. The driver and passengers will
then be protected by the fastened seat
belts.
We caution you not to rely on the pres-
ence of the airbags in order to avoid
wearing your seat belt.
Your vehicle was originally equipped
with airbags that are designed to acti-
vate in certain impacts exceeding a pre-
set threshold to reduce the potential
and severity of injury. It is important to
your safety and that of your passenger
that you replace deployed airbags and
repair any malfunctioning airbags to en-
sure that the vehicle will continue to
provide supplemental crash protection
for occupants.Warning!
G


Damaged seat belts or belts that were
highly stressed in an accident must be
replaced and their anchoring points
must also be checked. Use only belts in-
stalled or supplied by an authorized
Mercedes-Benz Center.


Airbags and ETDs are designed to func-
tion on a one-time-only basis. An airbag