211 Controls in detail
Useful features
Emergency calls
An emergency call is initiated
automatically
following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy
if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm sys-
tem (
page 79) and tow-away alarm
(
page 80)
An emergency call can also be initiated
manually by opening the cover next to the
inside rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See below for instructions on
initiating an emergency call manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
EMERGENCY CALL –
CONNECTING CALL
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
EMERGENCY CALL –
CALL CONNECTED
appears in the multifunc-tion display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the multifunction display. The Re-
sponse Center will attempt to determine
more precisely the nature of the accident
pr ovi de d they can s pea k to a n occu pa nt of
the vehicle.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button do not come on
during the system self-check or if any of
these indicators remain illuminated
constantly in red and/or the message TELE AID – VISIT WORKSHOP!
is displayed in the multifunction display
after the system self-check, a malfunction in
the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
213 Controls in detail
Useful features
Roadside Assistance button
•
Located below the center armrest cover is
the Roadside Assistance button
•
.
Press and hold the button (for longer
than two seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
ROADSIDE
ASSISTANCE – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the multifunc-
tion display. The Tele Aid system will trans-
mit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the multifunction display.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and
actual vehicle data.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
225 Operation
Driving instructions
After hard braking, it is advisable to drive
on for some time, rather than immediately
parking, so that the air stream will cool
down the brakes faster.
Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.
When starting off on a slippery surface, do
not allow one drive wheel to spin for an ex-
tended period with the ESP switched off.
Doing so may cause serious damage to the
drive train which is not covered by the
Mercedes-Benz Limited Warranty.
Parking
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
can result in an accident.!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps pre-
vent overheating of the brakes and re-
duces brake pad wear.
!Simultaneously depressing the
accelerator pedal and applying the
brake reduces engine performance and
causes premature brake and drivetrain
wear.
!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
move selector lever to positionP (man-
ual transmission: first or reverse gear).
In addition, when parking on hills,
always turn front wheels towards road
curb.
226 OperationDriving instructions
Tires
Tread wear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and be-
come visible at a tread depth of approxi-
mately
1/16
in (1.5 mm), at which point
the tire is considered worn and should be
replaced.The tread wear indicator appears as a solid
band across the tread.
Specified tire pressures must be main-
tained. This applies particularly if the tires
are subject to high loads (e.g. high speeds,
heavy loads, high ambient temperatures).
Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before turning off
the engine and leaving the vehicle always:
Keep right foot on brake pedal.
Firmly depress parking brake pedal.
Move the selector lever to positionP
(manual transmission: first or reverse
gear).
Slowly release brake pedal.
When parked on an incline, turn front
wheels towards the road curb.
Turn the key to starter switch
position0.
Take the key and lock vehicle when leav-
ing.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
ti o n t o an a re a wh ic h i s a s a fe dis ta n c e f ro m
the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have it towed to the nearest
Mercedes-Benz Center or tire dealer for re-
pairs.
Warning!
G
Do not allow your tires to wear down too far.
As tread depth approaches
1/16
in
(1.5 mm), the adhesion properties on a wet
road are sharply reduced.
Depending upon the weather and/or road
surface (conditions), the tire traction varies
widely.
233 Operation
At the gas station
At the gas station
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the remote control automatically
locks/unlocks the fuel filler flap.
Remove the key from the starter
switch.
Open the fuel filler flap by pushing at
the point indicated by the arrow.
The fuel filler flap springs open.
Turn the fuel cap to the left and hold on
to it until possible pressure is released.
Take off the cap and set it in the recess
on the fuel filler flap.
To prevent fuel vapors from escaping
into open air, fully insert filler nozzle
unit.
Only fill your tank until the filler nozzle
unit cuts out – do not top up or overfill.
Replace the fuel cap by turning it to the
right.
You will hear when the fuel cap is tight-
ened.
Close the fuel filler flap.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious inju-
ry. Whenever you are around gasoline, avoid
inhaling fumes and skin contact, extinguish
all smoking materials. Never allow sparks,
flame or smoking materials near gasoline! Warning!
G
Flexible Fuel Vehicles (MY 2003
Mercedes-Benz C 320 models, except those
equipped with manual transmission or
4MATIC*) only:
Ethanol fuel (E85) and its vapors are highly
flammable, poisonous and burn easily. Etha-
nol fuel can cause serious injuries if ignited
or if you come into contact with it or inhale
fumes of it. Avoid inhalation of Ethanol
fumes and skin contact with Ethanol. Extin-
guish all open flames before fueling. Never
smoke or create sparks close to Ethanol.
Warning!
G
Overfilling of the fuel tank may create pres-
sure in the system which could cause a gas
discharge. This could cause the gas to spray
back out when removing the fuel pump noz-
zle, which could cause personal injury.
251 Operation
Vehicle care
Vehicle washing
Do not use hot water or wash your vehicle
in direct sunlight. Use only a mild car wash
detergent, such as Mercedes-Benz
approved Car Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water. Direct only a very weak
spray towards the ventilation intake. Use
plenty of water and rinse the sponge and
chamois frequently.
Rinse with clear water and thoroughly dry
with a chamois. Do not allow cleaning
agents to dry on the finish.
Due to the width of the vehicle, fold in out-
side mirrors prior to running the vehicle
through an automatic car wash to prevent
damage to the mirrors.
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the underbody, do not for-
get to clean the inner sides of the wheels.Ornamental moldings
For regular cleaning and care of very dirty
chrome-plated parts, use a chrome
cleaner.
Headlamps, tail lamps, turn signal
lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
To prevent scratches, never apply strong
force and use only a soft, non-scratchy
cloth when cleaning the lenses. Do not at-
tempt to wipe dirty lenses with a dry cloth
or sponge.
Wiper blades
Clean the wiper blade inserts with a clean
cloth and detergent solution.Window cleaning
Use a window cleaning solution on all glass
surfaces. An automotive glass cleaner is
recommended.
iFor safety reasons, switch off wipers
and remove key from starter switch be-
fore cleaning the wiper blades, other-
wise the wiper motor can suddenly turn
on and cause injury.!Fold the windshield wiper arms back
onto the windshield before turning the
key in the starter switch.iFor safety reasons, switch off wipers
and remove key from starter switch be-
fore cleaning the windshield, otherwise
the wiper motor can suddenly turn on
and cause injury.
255 Practical hints
What to do if …
Where will I find ...?
Unlocking/locking in an emergency
Opening/closing in an emergency
Replacing bulbs
Replacing wiper blades
Flat tire
Battery
Jump starting
Towing the vehicle
Fuses
279 Practical hints
Where will I find ...?
Where will I find ...?
First aid kit
The first aid kit is stored in the trunk on the
left side secured by a velcro strap.
Unfasten velcro strap.
Remove first aid kit.
Vehicle tool kit
The following is included:
Vehicle tool kit
Towing eye bolt
Wheel wrench
Alignment bolt
Vehicle jack
Wheel bolts
Special fuse extractor
Spare fusesRemoving the vehicle tool kit
Vehicles with full size tire spare wheel
The vehicle tool kit is stored in the space
underneath the trunk floor in the storage
tray (
page 281).
Vehicles with Minispare wheel
Lift up the trunk floor cover.
Loosen retaining screw1 in the middle
of storage well casing2.
Remove storage well casing2.
1Retaining screw
2Storage well casing
iCheck expiration dates and contents
for completeness at least once a year
and replace missing/expired items.