2003 MERCEDES-BENZ C320 4MATIC WAGON ESP

216 Controls in detailUseful featuresUpgrade signals
The Tele Aid system processes calls using
the following priority.

Automatic emergency – First priority


Manual emergency – Second priority


Roadside assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The COMAND* system operation will
resume.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button
ì
on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the
COMAND* display to indicate that a
Tele Aid call is in progress.
S203 MY03_A.book Page 216 Tuesday, January 28, 2003 2:22 PM

217 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and the
reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
tailgate recessed handle for minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your Acquaintance Call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds be-
fore door unlock authorization was re-
ceived by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.
S203 MY03_A.book Page 217 Tuesday, January 28, 2003 2:22 PM

225 Operation
Driving instructions
After hard braking, it is advisable to drive
on for some time, rather than immediately
parking, so that the air stream will cool
down the brakes faster.Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.When starting off on a slippery surface, do
not allow one drive wheel to spin for an ex-
tended period with the ESP switched off.
Doing so may cause serious damage to the
drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.
Parking
!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps pre-
vent overheating of the brakes and re-
duces brake pad wear.
!Simultaneously depressing the acceler-
ator pedal and applying the brake re-
duces engine performance and causes
premature brake and drivetrain wear.!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
move selector lever to positionP (man-
ual transmission: first or reverse gear).
In addition, when parking on hills, turn
front wheel towards the road curb.
Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before
turning off
the engine and leaving the vehicle always:


Keep right foot on brake pedal.


Firmly depress parking brake pedal.


Move the selector lever to positionP
(manual transmission: first or reverse
gear).


Slowly release brake pedal.


When parked on an incline, turn front
wheels towards the road curb.


Turn the key to starter switch position0
and remove.


Take the key and lock vehicle when leav-
ing.
S203 MY03_A.book Page 225 Tuesday, January 28, 2003 2:22 PM

244 OperationWinter driving
Winter drivingBefore the onset of winter have your vehi-
cle winterized at an authorized
Mercedes-Benz Center. This service in-
cludes:

Check of anticorrosion and antifreeze
concentration.


Addition of cleaning concentrate to the
water of the windshield and headlamp
cleaning system. Add MB Concentrate
“S” to a pre-mixed windshield washer
solvent/antifreeze which is formulated
for below freezing temperatures
(page 336).


Battery test. Battery capacity drops
with decreasing ambient temperature.
A well charged battery helps to ensure
that the engine can be started even at
low ambient temperatures.


Tire change. We recommend M+S rat-
ed radial-ply tires on all four wheels for
the winter season.
Winter tires
Always use winter tires at temperatures
below 39°F (4°C) and whenever wintry
road conditions prevail. Use of winter tires
is the only way to achieve the maximum ef-
fectiveness of the ABS, ESP and 4MATIC*
in winter operation.
For safe handling, ensure that all mounted
winter tires are of the same make and have
the same tread design.
Always observe the speed rating of the
winter tires installed on your vehicle. If the
maximum speed for which your tires are
rated is below the speed rating of your ve-
hicle, you must place a notice to this effect
where it will be seen by the driver. Such no-tices are available from your tire dealer or
from any authorized Mercedes-Benz Cen-
ter.Warning!
G
Winter tires with a tread depth under 0.16 in
(4 mm) must be replaced. They are no long-
er suitable for winter operation.
Warning!
G
If you use your spare tire when winter tires
are fitted on the other wheels, be aware that
the difference in tire characteristics may
very well impair turning stability and that
overall driving stability may be reduced.
Adapt your driving style accordingly.
Have the spare tire replaced with a winter
tire at the nearest authorized
Mercedes-Benz Center.
S203 MY03_A.book Page 244 Tuesday, January 28, 2003 2:22 PM

245 Operation
Winter driving
Block heater (Canada only)
The engine is equipped with a block heat-
er.
The electrical cable may be installed at
your authorized Mercedes-Benz Center.
Snow chains
Snow chains should only be driven on
snow-covered roads at speeds not to ex-
ceed 30 mph (50 km/h). Remove chains
as soon as possible when driving on roads
without snow. Please observe the following guidelines
when using snow chains:


Chains should only be used on the rear
wheels. Follow the manufacturer’s
mounting instructions.


Use only snow chains that are ap-
proved by Mercedes-Benz. Your autho-
rized Mercedes-Benz Center will be
glad to advise you on this subject.
iWhen driving with snow chains, you
may wish to deactivate the ESP
(page 77) before setting the vehicle
in motion. This will improve the vehi-
cle’s traction.
S203 MY03_A.book Page 245 Tuesday, January 28, 2003 2:22 PM

254 Practical hintsWhat to do if …
What to do if …Lamps in instrument clusterGeneral information:
If a bulb in the instrument cluster fails to
light up during the bulb self-check when turning the SmartKey in the starter switch
to position2, have it checked and replaced
if necessary.Problem
Possible cause
Suggested solution
v
The yellow ESP warning lamp
lights up while driving.
The ESP is deactivated. Risk of accident!
Adapt your speed and driving to the prevail-
ing road conditions.

Turn the ESP back on (
page 77).
If the ESP cannot be turned back on, have
the system checked at an authorized
Mercedes-Benz Center as soon as possi-
ble.
v
The yellow ESP warning lamp
flashes while driving.
The ESP or traction control has come into op-
eration because of detected traction loss in
at least one tire.

When driving off apply as little throttle
as possible.

While driving ease up on the accelera-
tor.

Adapt your speed and driving to the
prevailing road and weather condi-
tions.

Do not deactivate the ESP.
Exceptions: (
page 77).
Failure to follow these instructions in-
creases the risk of accidents.
S203 MY03_A.book Page 254 Tuesday, January 28, 2003 2:22 PM

255 Practical hints
What to do if …
Problem
Possible cause
Suggested solution
-
The yellow ABS malfunction indi-
cator lamp comes on while driv-
ing.
The ABS has detected a malfunction and has
switched off. The BAS and the ESP are also
switched off (see messages in display).
The brake system is still functioning normally
but without the ABS available.

Continue driving with added caution.
Wheels may lock during hard braking
reducing steering capability.

Have the system checked at an autho-
rized Mercedes-Benz Center as soon
as possible.
Failure to follow these instructions in-
creases the risk of an accident.
The charging voltage has fallen below
10 volts and the ABS has switched off.

When the voltage is above this value
again, the ABS is operational again.

If necessary, have the generator and
battery checked.
S203 MY03_A.book Page 255 Tuesday, January 28, 2003 2:22 PM

261 Practical hints
What to do if …
Display
Possible cause
Suggested solution
-
ABS SYSTEM
VISIT WORKSHOP!
The ABS has detected a malfunction and
has switched off. The ESP and the BAS
are also deactivated. The brake system is
still functioning normally but without the
ABS available.

Continue driving with added cau-
tion. Wheels will lock in hard brak-
ing reducing steering capability.

Have the system checked at an au-
thorized Mercedes-Benz Center as
soon as possible.
Failure to follow these instructions in-
creases the risk of accident.
DISPLAY DEFECTIVE
VISIT WORKSHOP!
The ABS or the ABS display is malfunc-
tioning.

Continue driving with added cau-
tion. Wheels will lock in hard brak-
ing reducing steering capability.

Have the system checked at an au-
thorized Mercedes-Benz Center as
soon as possible.
Failure to follow these instructions in-
creases the risk of accident.
S203 MY03_A.book Page 261 Tuesday, January 28, 2003 2:22 PM