2003 MERCEDES-BENZ C320 4MATIC maintenance

Contents
Introduction.......................................... 9
Product information ................................ 9
Operator’s Manual ............................... 10
Service and warranty information .. 10
Important notice for California
retail buyers and lessees of
Mercedes-Benz automobiles .......... 11
Maintenance .................................. 12
Roadside Assistance ...................... 12
Change of address or ownership.... 12
Operating your vehicle outside
the USA or Canada......................... 13
Where to find it .................................... 14
Symbols ............................................... 15
Operating safety .................................. 16
Proper use of the vehicle ............... 16
Problems with your vehicle .................. 17
Reporting safety defects...................... 18
Reporting Safety Defects ............... 18
At a glance.......................................... 19
Cockpit ................................................. 20
Instrument cluster ................................ 22
Multifunction steering wheel ................ 24
Center console ..................................... 25
Upper part ...................................... 25
Lower part ...................................... 26
Overhead control panel ........................ 27
Door control panel................................ 28
Getting started................................... 29
Unlocking ............................................. 30
Unlocking with SmartKey................ 30
Adjusting .............................................. 32
Seats .............................................. 32
Steering wheel ................................ 37
Mirrors ............................................ 39
Driving .................................................. 41
Fastening the seat belt ................... 41
Starting the engine ......................... 44
Switching on headlamps ................. 47
Turn signals and high beam ............ 47
Windshield wipers ........................... 48
Problems while driving .................... 49
Parking and locking .............................. 51
Parking brake ................................. 51
Switching off headlamps................. 52
Turning off engine ........................... 53

ContentsOperation......................................... 221
The first 1 000 miles (1 500 km) ......... 222
Driving instructions ............................ 223
Drive sensibly – save fuel ............. 223
Drinking and driving ..................... 223
Pedals .......................................... 223
Power assistance ......................... 224
Brakes .......................................... 224
Driving off..................................... 225
Parking ......................................... 225
Tires ............................................. 226
Hydroplaning ................................ 227
Tire traction .................................. 227
Tire speed rating .......................... 227
Winter driving instructions ........... 228
Standing water ............................. 229
Passenger compartment .............. 230
Driving abroad .............................. 230
Control and operation of
radio transmitter .......................... 230
Catalytic converter ....................... 231
Emission control........................... 231
Coolant temperature .................... 232At the gas station .............................. 233
Check regularly and before
a long trip ..................................... 234
Engine compartment ......................... 235
Hood ............................................ 235
Engine oil ..................................... 236
Transmission fluid level ................ 238
Coolant level ................................ 238
Battery ......................................... 240
Windshield washer system and
headlamp cleaning* system ......... 241
Tires and wheels ................................ 242
Important guidelines .................... 242
Life of tire..................................... 243
Direction of rotation ..................... 243
Checking tire inflation pressure ... 243
Rotating wheels ........................... 244
Winter driving .................................... 245
Winter tires .................................. 245
Block heater (Canada only) .......... 246
Snow chains ................................. 246Maintenance...................................... 247
Clearing the service indicator ...... 247
Service term exceeded ................ 247
Calling up the service indicator .... 248
Resetting the service indicator .... 248
Vehicle care....................................... 249
Cleaning and care of vehicle ........ 249

12 IntroductionOperator’s ManualMaintenance
The Service Booklet describes all the nec-
essary maintenance work which should be
performed at regular intervals.
Always have the Service Booklet with you
when you take the vehicle to your autho-
rized Mercedes-Benz Center for service.
The service advisor will record each ser-
vice in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to
the toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Cus-
tomer Assistance Representatives
24 hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure in your glove box.
Change of address or ownership
If you change your address, be sure to
send in the “Change of Address Notice”
found in the Service and Warranty Informa-
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at 1-800-387-0100. It
is in your own interest that we can contact
you should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Car” found in the Service and Warranty In-
formation Booklet, or call the
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes,
or Customer Service (in Canada) at
1-800-387-0100.

118 Controls in detailControl systemOperate the cassette player
Turn on the radio and select the
Casette player (
page 174).
Vehicles with COMAND*: Refer to
separate operating instructions.

Press button
è
or
ÿ
repeatedly
until the settings for the cassette
currently being played are shown in the
display.
1Current side

Press button
j
to fast forward to
the next track.

Press button
k
to rewind the
cassette to the beginning of the current
track.
NAVI menu
The
NAV
menu contains the functions
needed to operate your navigation system.

Press button
è
or
ÿ
repeatedly
until you see the messageNAV
in the
display.


If the navigation system is switched off,
the message
NAV OFF
is shown in the
display.


If the navigation system is on, the
message
NAV ACTIVE
is shown in the
display.
Please refer to the COMAND* manual for
instructions on how to activate the route
guidance system*.
Malfunction memory menu
Use the malfunction memory menu to scan
malfunction and warning messages that
may be stored in the system. What
information is shown in the display
depends on whether malfunctions have
actually occurred.
iTo select the reverse side of the tape,
press button below track number on
the audio system display, or enter
request on the COMAND* system
located in the center dashboard.
Warning!
G
Malfunction and warning messages are only
indicated for certain systems and are inten-
tionally not very detailed. The malfunction
and warning messages are simply a remind-
er with respect to the operation of certain
systems and do not replace the owner’s
and/or driver’s responsibility to maintain
the vehicle’s operating safety by having all
required maintenance and safety checks
performed on the vehicle and by bringing
the vehicle to an authorized Mercedes-Benz
Center to address the malfunction and
warning messages (
page 261).

221 Operation
The first 1 000 miles (1 500 km)
Driving instructions
At the gas station
Engine compartment
Tires and wheels
Winter driving
Maintenance
Vehicle care

223 Operation
Driving instructions
Driving instructions
Drive sensibly – save fuel
Fuel consumption, to a great extent, de-
pends on driving habits and operating con-
ditions.
To save fuel you should:

Keep tires at the recommended infla-
tion pressures.


Remove unnecessary loads.


Remove roof rack when not in use.


Allow engine to warm up under low
load use.


Avoid frequent acceleration and decel-
eration.


Have all maintenance work performed
at regular intervals by an authorized
Mercedes-Benz Center.
Fuel consumption is also increased by driv-
ing in cold weather, in stop-and-go traffic,
on short trips and in hilly country.
Drinking and driving
Pedals
Warning!
G
Drinking and driving and/or taking drugs
and driving are very dangerous combina-
tions. Even a small amount of alcohol or
drugs can affect your reflexes, perceptions
and judgement.
The possibility of a serious or even fatal ac-
cident is sharply increased when you drink
or take drugs and drive.
Please don’t drink or take drugs and drive or
allow anyone to drive after drinking or taking
drugs.
Warning!
G
Keep driver’s foot area clear at all times. Ob-
jects stored in this area may impair pedal
movement.

231 Operation
Driving instructions
Catalytic converter
Your Mercedes-Benz is equipped with
monolithic type catalytic converters, an
important element in conjunction with the
oxygen sensors to achieve substantial con-
trol of the pollutants in the exhaust emis-
sions. Keep your vehicle in proper
operating condition by following our rec-
ommended maintenance instructions as
outlined in your Service Booklet.
Emission control
Certain systems of the engine serve to
keep the toxic components of the exhaust
gases within permissible limits required by
law.
These systems, of course, will function
properly only when maintained strictly ac-
cording to factory specifications. Any ad-
justments on the engine should, therefore,
be carried out only by qualified
Mercedes-Benz Center authorized techni-
cians. Engine adjustments should not be
altered in any way. Moreover, the specified
service jobs must be carried out regularly
according to Mercedes-Benz servicing re-
quirements. For details refer to the Service
Booklet.
!To prevent damage to the catalytic con-
verters, use only premium unleaded
gasoline in this vehicle.
Any noticeable irregularities in engine
operation should be repaired promptly.
Otherwise, excessive unburned fuel
may reach the catalytic converter,
causing it to overheat and start a fire.
Warning!
G
As with any vehicle, do not idle, park or op-
erate this vehicle in areas where combusti-
ble materials such as grass, hay or leaves
can come into contact with the hot exhaust
system, as these materials could be ignited
and cause a vehicle fire.

247 Operation
Maintenance
Maintenance
We strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Center, in accordance with
the Service Booklet at the times called for
by the FSS (Flexible Service System).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times /mileage called for by
the FSS may result in vehicle damage not
covered by the Mercedes-Benz Limited
Warranty.
FSS will notify you when your next service
is due.
Approximately one month before your next
service is due, one of the following mes-
sages will appear in the multifunction dis-
play while you are driving or when you
switch on the ignition (example service A):SERVICE A IN XX DAYS
SERVICE A IN XX MILES (KM)
SERVICE A DUE NOW!
The type of service due is indicated in the
speedometer display field:9
Minor service (A)
½
Major service (B)
Clearing the service indicator
The service indicator is automatically
cleared

after ten seconds when you switch on
the ignition or when reaching the ser-
vice threshold while driving


after 30 seconds, once the suggested
service term has passed
You can also clear it yourself.

Press the reset knob on the instrument
cluster (
page 22).
Service term exceeded
If you have exceeded the suggested ser-
vice term, you will see the following mes-
sage in the multifunction display:SERVICE A EXCEEDED BY XX DAYS
SERVICE A EXCEEDED BY XX MILES (KM)The Mercedes-Benz Center will reset the
service indicator following a completed
service.
iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short distance trips will
lengthen the interval between services.