2003 LINCOLN TOWN CAR Phone

Additional map function buttons
To initiate the display of additional
map function buttons, tap the map
anywhere on the screen. The
following buttons will appear:
•STORE- stores current vehicle location as a memory point. Refer to
Memory Pointsfor further information.
•POI(Point of Interest)- brings up the Quick POI menu which allows
the user to perform two functions:
Display POI icons on the map for one category.
Select local map area POIs as destinations or waypoints. The list of
local area POIs can be sorted by distance, name, or icon. Refer to
Points of Interestfor further information.
•NEXT- Press for the system to step through a list of the POIs
requested and display them on the map.
•INFO- Press to access the address and phone number of a selected
POI.
If home has been previously programmed in the“Nav Menu”, the home
icon (house) will appear on the screen and is able to be selected as a
destination.
To delete POI icons from the map, touch the map again and press the
POI off button.
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Entertainment Systems
42

Do not let children play with the moon roof. They may seriously
hurt themselves.
CELL PHONE USE
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
ELECTRONIC MESSAGE CENTER
The electronic message center only works when the ignition is in the ON
position.
The message center allows you to:
•see problems such as door ajar
and trunk ajar.
•check the on/off status of air
suspension, autolamp and speed
control systems.
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Driver Controls
104

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
206

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
209

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
210

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
212

Protection and appearance equipment
All-weather floor mats
Car cover
Carpeted floor mats
Chrome arch wheel molding
Door edge guards
First aid kit
Flat splash guards
Front end covers
Highway safety kit
Molded splash guards
Molded vinyl floor mats
Side window deflectors
Styled hood deflector
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Accessories
264

A
Accessory delay ..........................97
Air bag supplemental
restraint system ........147–148, 152
and child safety seats ............149
description ......................148, 152
disposal ....................................154
driver air bag ..................150, 153
indicator light .................151, 154
operation .........................150, 153
passenger air bag ...........150, 153
side air bag ..............................152
Air cleaner filter .......250–251, 255
Air suspension ...........................173
description ..............................173
Antifreeze
(see Engine coolant) ................231
Anti-lock brake system
(see Brakes) ..............................170
Anti-theft system ......................126
Audio system (see Radio) .........17
Automatic transmission
driving an automatic
overdrive .................................175
fluid, adding ............................248
fluid, checking ........................248
fluid, refill capacities ..............256
fluid, specification ..................259
Auxiliary power point .................96
Axle
lubricant specifications ..257, 259
refill capacities ........................256
traction lok ..............................177
B
Battery .......................................229
acid, treating emergencies .....229jumping a disabled battery ....199
maintenance-free ....................229
replacement, specifications ...255
servicing ..................................229
BeltMinder .................................142
Brakes ........................................170
anti-lock ...................................170
anti-lock brake system
(ABS) warning light ...............170
fluid, checking and adding ....247
fluid, refill capacities ..............256
fluid, specifications .........257, 259
lubricant
specifications ..................257, 259
shift interlock ..........................174
Bulbs ............................................79
C
Capacities for refilling fluids ....256
CD changer .................................21
CD-single premium .....................17
Cell phone use ..........................104
Certification Label ....................261
Changing a tire .........................194
Child safety restraints ..............155
child safety belts ....................155
Child safety seats ......................158
attaching with tether straps ..162
in front seat ............................159
in rear seat ..............................159
Cleaning your vehicle
engine compartment ..............216
instrument panel ....................218
interior .............................218–219
plastic parts ............................217
safety belts ..............................220
washing ....................................215
2003 Town Car(tow)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
Index
266