2003 GMC YUKON phone

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-7Reporting Safety Defects..................................7-9
Reporting Safety Defects to the United States
Government...............................................7-9
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to General Motors.....7-10
Service Publications Ordering Information.........7-10
Section 7 Customer Assistance Information
7-1
2003 - Yukon/Yukon XL

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
lling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You cannd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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2003 - Yukon/Yukon XL

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC’s
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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2003 - Yukon/Yukon XL

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
GMC’s Roadside Assistance Provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or the following special services:
Flat Tire Change:Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery:Delivery of enough fuel for the customer
to get to the nearest service station (up to $5.00)
will be covered.
Jump Start:No-start situations which require a battery
jump start will be covered at no charge.
Lock Out:Replacement keys or locksmith service will be
covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key will be
covered within 10 miles (16 km).
Emergency Towing Service:Towing to the nearest GMC
dealer for warranty related disablements will be
covered.
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2003 - Yukon/Yukon XL

Trip Routing:Custom-made, computerized highlighted
maps using the most direct or scenic route are provided
free of charge. Maps include points of interest and a
list of GMC dealers along the route. Also included is a
list of hotels along the route that are discounted
through affiliation with“Quest International.”Trip Routing
is available through Roadside Assistance by calling
1-800-GMC-8782 (462-8782). Please be prepared to
provide your Vehicle Identication Number (VIN). Allow
ve working days for fulllment.
Trip Interruption Assistance:GMC will reimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty disablement. Trip
interruption service covers expenses such as meals
and overnight lodging if vehicle disablement occurs at
least 150 miles (240 km) from your home or rental
property. You will be required to obtain prior approval
from GMC Roadside Assistance and pay for expenses
at the time of disablement. Original receipts should
be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call.
The Roadside Assistance services listed are available to
retail lease customers operating 2003 GMC light duty
trucks for a period of 3 years/36,000 miles (60,000 km).
All services must be pre-arranged by GMC Roadside
Assistance.Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc.,
is available to all owner/operators of GMC trucks,
regardless of vehicle or mileage.
Just dial GMC Roadside Assistance at 1-800-GMC-8782
(1-800-462-8782, Roadside Assistance prompt) to
reach a qualied representative who can assist you.
Text telephone (TTY) users, call 1-888-889-2438.
Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identication Number (VIN)
Name and home address
Telephone number and location from which you are
calling
Location, license plate number and color of your
GMC truck
Mileage of vehicle and description of problem
Roadside Assistance is available 24 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center
or contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at
anytime without notification.
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2003 - Yukon/Yukon XL

Cleaning (cont.)
Underbody Maintenance...............................5-94
Video Screen............................................3-125
Weatherstrips..............................................5-91
Cleaning Aluminum or Chrome-Plated Wheels.....5-93
Cleaning Exterior Lamps/Lenses.......................5-92
Cleaning Fabric/Carpet....................................5-89
Cleaning Glass Surfaces..................................5-91
Cleaning Interior Plastic Components.................5-91
Cleaning Leather............................................5-90
Cleaning the Mirror.........................................2-43
Cleaning the Top of the Instrument Panel...........5-91
Cleaning the Windshield, Backglass and Wiper
Blades.......................................................5-93
Cleaning Tires................................................5-94
Cleaning Vinyl................................................5-90
Climate Control System...................................3-21
Dual ..........................................................3-22
Dual Automatic............................................3-26
Rear Air Conditioning and Heating System......3-33
Rear Air Conditioning and Heating System,
Electronic................................................3-35
Rear Air Conditioning System........................3-32
Compact Disc Messages................3-84, 3-97, 3-110
Compass Calibration...............................2-42, 2-44
Compass Operation.........................................2-44
Compass Variance..................................2-41, 2-44Content Theft-Deferrent....................................2-16
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-56
Coolant
Engine Temperature Gage............................3-46
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-29
Cooling System..............................................5-32
Cruise Control................................................3-11
Cruise Control Light........................................3-52
Cupholder(s)..................................................2-54
Current and Past Model Order Forms................7-11
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-10
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government.............................................. 7-9
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-10
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2003 - Yukon/Yukon XL

H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-8
Headlamp High/Low-Beam Changer.................... 3-9
Headlamps....................................................5-53
Bulb Replacement.......................................5-52
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-54
Halogen Bulbs............................................5-53
Roof Marker Lamps.....................................5-55
Side Identification Marker Lamps...................5-55
Headphones.................................................3-117
Heated Seats................................................... 1-5
Heating.........................................................3-30
Highway Hypnosis...........................................4-44
Hill and Mountain Roads..................................4-45
Hitches..........................................................4-67
HomeLink Transmitter, Programming..................2-51
HomeLink
®Transmitter....................................2-50
Hood
Checking Things Under................................5-10
Release.....................................................5-11
Horn ............................................................... 3-7
How to Add Coolant to the Coolant Surge Tank......5-34
How to Add Fluid
............................................5-25
How to Check
........................................5-23, 5-61
How to Check Lubricant
...................................5-50How to Check Power Steering Fluid..................5-39
How to Inspect...............................................5-21
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-27
Hydroplaning..................................................4-40
I
If No Steam Is Coming From Your Engine..........5-31
If Steam Is Coming From Your Engine...............5-30
If the Light is Flashing.....................................3-49
If the Light Is On Steady.................................3-49
If You Are Stuck in Sand, Mud, Ice or Snow.......4-52
If You Do Decide To Pull A Trailer.....................4-62
If You’re Caught in a Blizzard...........................4-50
Ignition Positions.............................................2-19
Ignition Transmission Lock Check......................6-14
Infants and Young Children, Restraints...............1-46
Inflation -- Tire Pressure..................................5-61
Inspection
Brake System.............................................6-16
Engine Cooling System................................6-16
Exhaust System..........................................6-15
Fuel System...............................................6-15
Part C - Periodic Maintenance.......................6-15
Steering and Suspension..............................6-15
Transfer Case and Front Axle
(Four-Wheel Drive)...................................6-16
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2003 - Yukon/Yukon XL