2003 GMC SIERRA service

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenance Record
6-18
2003 - Sierra Denali

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenance Record
6-19
2003 - Sierra Denali

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenance Record
6-20
2003 - Sierra Denali

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-3
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-7Reporting Safety Defects
..................................7-8
Reporting Safety Defects to the United States
Government
...............................................7-8
Reporting Safety Defects to the Canadian
Government
...............................................7-9
Reporting Safety Defects to General Motors
.......7-9
Service Publications Ordering Information
...........7-9
Section 7 Customer Assistance Information
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2003 - Sierra Denali

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
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2003 - Sierra Denali

repairs or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to
this informal dispute resolution program prior tolling out
a court action, use of the program is free of charge
and your case will generally be heard within 40 days.
If you do not agree with the decision given in your case,
you may reject it and proceed with any other venue
for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You cannd your specic vehicle information
all in one place.The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
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2003 - Sierra Denali

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
GMC’s Roadside Assistance Provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or the following special services:
Flat Tire Change:Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery:Delivery of enough fuel for the customer
to get to the nearest service station (up to $5.00)
will be covered.
Jump Start:No-start situations which require a battery
jump start will be covered at no charge.
Lock Out:Replacement keys or locksmith service will be
covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key will be
covered within 10 miles (16 km).
Emergency Towing Service:Towing to the nearest GMC
dealer for warranty related disablements will be
covered.
Trip Routing:Custom-made, computerized highlighted
maps using the most direct or scenic route are provided
free of charge. Maps include points of interest and a
list of GMC dealers along the route. Also included is a
list of hotels along the route that are discounted
through affiliation with“Quest International.”Trip Routing
is available through Roadside Assistance by calling
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2003 - Sierra Denali

1-800-GMC-8782 (462-8782). Please be prepared to
provide your Vehicle Identication Number (VIN). Allow
ve working days for fulllment.
Trip Interruption Assistance:GMC will reimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty disablement.
Trip interruption service covers expenses such as meals
and overnight lodging if vehicle disablement occurs at
least 150 miles (240 km) from your home or rental
property. You will be required to obtain prior approval
from GMC Roadside Assistance and pay for expenses
at the time of disablement. Original receipts should
be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call.
The Roadside Assistance services listed are available to
retail lease customers operating 2003 GMC light duty
trucks for a period of 3 years/36,000 miles (60,000 km).
All services must be pre-arranged by GMC Roadside
Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc.,
is available to all owner/operators of GMC trucks,
regardless of vehicle or mileage.
Just dial GMC Roadside Assistance at 1-800-GMC-8782
(1-800-462-8782, Roadside Assistance prompt) to
reach a qualied representative who can assist you.
Text telephone (TTY) users, call 1-888-889-2438.Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identication Number (VIN)
Name and home address
Telephone number and location from which you are
calling
Location, license plate number and color of your
GMC truck
Mileage of vehicle and description of problem
Roadside Assistance is available 24 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center
or contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at
anytime without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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2003 - Sierra Denali