2003 GMC SIERRA DENALI Owners Manual

Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
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Maintenance Record (cont’d)
6-

Maintenance Record cont’d
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Section 7 Customer Assistance Information
Customer Assistance Information ...................... 7.2
Cirsioi-iier Satisfaction Frocedure ...................... 72
Online Owner Center ...................................... 7-3
(TTY) Users
............................................... 7-4
Customer Assistance
Off ices ............................ 7.4
Disabilities
.................................................. 7.5
Customer Assistance
for Text Telephone
GM Mobility Program for Persons with Roadside
Assistance Program
.......................... 7.5
Courtesy Transportatior! .................................. -7-7
Government ............................................... 7.9
Government
............................................... 7-9
Reporting Safety Defects to General Motors
....... 7-9
Reporting Safety Defects to the United States
Reporting Safety Defects to the
Canadian
Service Publications Ordering Information
......... 7.10
7-
1

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP
ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1 -800-GMC-8782
(1 -800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1 -800-263-7854 (French). We encourage
you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel and visible through the
windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One first
if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although
yo^ may be required to
resort to this informal dispute resolution program prior to
filling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days.
If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center at MyGMLink is a resource for your
GM ownership needs. You can find your specific
vehicle information all
in one place.
The Owner Center allows
you to:
Get e-mail service reminders.
Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to MyGMLink members.
Refer to the web for updated information.
To register your vehicle visit www.MyGMLink.com.
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist Customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing:
1 -800-GMC-8583 (462-8583). (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance Off ices
GMC encourages customers to call the toll-free number
for assistance. If a
U.S. customer wishes to write to
GMC, the letter should be addressed to GMC’s
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit,, MI 48232-5172
1 -800-GMC-8583 (462-8583) (For Text
Telephone devices (TTYs))
Roadside Assistance: 1 -800-GMC-8782 (462-8782)
Fax Number: 31 3-381 -0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 31 3-381 -0022
1
-800-GMC-8782 (462-8782)
U.S. Virgin Islands:
Fax Number: 31 3-381 -0022 1-800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LIH 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11910 Mexico, D.F.
Long Distance:
01 1-52-53 29 0 800
01
-800-508-0000
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period
of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
GMC’s Roadside Assistance Provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or the following special
services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$5.00)
will be covered.
Jump Start: No-start situations which require a battery
jump start will be covered at
no charge.
Lock Out: Replacement keys or locksmith service will be
covered at no charge
if you are unable to gain entry
into your vehicle. Delivery of the replacement key will be
covered within 10 miles (16 km).
Emergency Towing Sewice: Towing to the nearest GMC
dealer for warranty related disablements will be
covered.
7-5