2003 GMC SIERRA DENALI phone

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen
if the road is wet enough and
you’re going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can
if
your tires do not have much tread or if the pressure in
one or more is low. It can happen
if a lot of water is
standing on the road. If you can see reflections
from trees, telephone poles or other vehicles, and
raindrops “dimple” the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice: If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage your engine. Never drive through water that is
slightly lower than the underbody
of your vehicle. If
you can’t avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowhg W=+er
--m
Flowing or rushing water creates strong forces.
If you try to drive through flowing water, as you
might at a low water crossing, your vehicle can
be carried away.
As little as six inches of
flowing water can carry away
a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Don’t ignore police
warning signs, and otherwise be very cautious
about trying to drive through flowing water.
Some Other Rainy Weather Tips
Turn on your low-beam headlamps - not just your
parking lamps
- to help make you more visible to
others.
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. See
Tires
on page 5-6 I.
4-33

Section 7 Customer Assistance Information
Customer Assistance Information ...................... 7.2
Cirsioi-iier Satisfaction Frocedure ...................... 72
Online Owner Center ...................................... 7-3
(TTY) Users
............................................... 7-4
Customer Assistance
Off ices ............................ 7.4
Disabilities
.................................................. 7.5
Customer Assistance
for Text Telephone
GM Mobility Program for Persons with Roadside
Assistance Program
.......................... 7.5
Courtesy Transportatior! .................................. -7-7
Government ............................................... 7.9
Government
............................................... 7-9
Reporting Safety Defects to General Motors
....... 7-9
Reporting Safety Defects to the United States
Reporting Safety Defects to the
Canadian
Service Publications Ordering Information
......... 7.10
7-
1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although
yo^ may be required to
resort to this informal dispute resolution program prior to
filling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days.
If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center at MyGMLink is a resource for your
GM ownership needs. You can find your specific
vehicle information all
in one place.
The Owner Center allows
you to:
Get e-mail service reminders.
Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to MyGMLink members.
Refer to the web for updated information.
To register your vehicle visit www.MyGMLink.com.
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist Customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing:
1 -800-GMC-8583 (462-8583). (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance Off ices
GMC encourages customers to call the toll-free number
for assistance. If a
U.S. customer wishes to write to
GMC, the letter should be addressed to GMC’s
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit,, MI 48232-5172
1 -800-GMC-8583 (462-8583) (For Text
Telephone devices (TTYs))
Roadside Assistance: 1 -800-GMC-8782 (462-8782)
Fax Number: 31 3-381 -0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 31 3-381 -0022
1
-800-GMC-8782 (462-8782)
U.S. Virgin Islands:
Fax Number: 31 3-381 -0022 1-800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LIH 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11910 Mexico, D.F.
Long Distance:
01 1-52-53 29 0 800
01
-800-508-0000
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period
of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
GMC’s Roadside Assistance Provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or the following special
services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$5.00)
will be covered.
Jump Start: No-start situations which require a battery
jump start will be covered at
no charge.
Lock Out: Replacement keys or locksmith service will be
covered at no charge
if you are unable to gain entry
into your vehicle. Delivery of the replacement key will be
covered within 10 miles (16 km).
Emergency Towing Sewice: Towing to the nearest GMC
dealer for warranty related disablements will be
covered.
7-5

Trip Routing: Custom-made, computerized highlighted
maps using the most direct or scenic route are provided
free of charge. Maps include points of interest and a
list of GMC dealers along the route. Also included is a
list
of hotels along the route that are discounted
through affiliation with “Quest International.” Trip Routing
is available through Roadside Assistance by calling
1 -800-GMC-8782 (462-8782). Please be prepared to
provide your Vehicle Identification Number (VIN). Allow
five working days for fulfillment.
Trip lnterruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip
interruption service covers expenses such as meals
and overnight lodging
if vehicle disablement occurs at
least
150 miles (240 km) from your home or rental
property. You will be required to obtain prior approval
from GMC Roadside Assistance and pay for expenses
at the time of disablement. Original receipts should
be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call.
The Roadside Assistance services listed are available to
retail lease customers operating 2003 GMC light duty
trucks for a period of 3 years/36,000 miles (60,000 km).
All services must be pre-arranged by GMC Roadside
Assistance. Over-the-phone assistance, such as
providing the name
of the closest dealer or minor technical advice, etc.,is
available to all owner/operators of GMC trucks,
regardless of vehicle or mileage.
Just dial GMC Roadside Assistance at 1-800-GMC-8782
(1 -800-462-8782, Roadside Assistance prompt) to
reach a qualified representative who can assist you.
Text telephone (TTY) users, call 1-888-889-2438.
Your Roadside Assistance representative will ask for the
following information when your call is received:
e
e
Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you are
calling
Location, license plate number and color of your
GMC truck
Mileage
of vehicle and description of problem
Roadside Assistance is available 24 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center
or Contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at
anytime without notification.
7-6

Compact Disc Changer Errors .......................... 3-80
Compact Disc Messages
.................................. 3-76
Compass Calibration
....................................... 2-30
Compass Variance
.......................................... 2-29
Content Theft-Deferrent
.................................... 2-1 3
Control of a Vehicle
.......................................... 4-5
Coolant
Engine Temperature Gage
............................ 3-36
Heater, Engine
............................................ 2-17
Surge Tank Pressure Cap
............................. 5-27
Cooling System
.............................................. 5-30
Cruise Control
.................................................. 3-8
Cruise Control Light
........................................ 3-41
Cupholder(s)
............................................... 2-39
Current and Past Model Order Forms
..... .... 7-11
Customer Assistance Information
Courtesy Transportation
.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users
............................... 7-4
Customer Assistance
Off ices ........................... 7-4
Customer Satisfaction Procedure
..................... 7-2
GM Mobility Program for Persons with
Disabilities
................................................ 7-5
Reporting Safety Defects to General Motors ...... 7-9
Reporting Safety Defects to the Canadian
Government
.............................................. 7-9
Reporting Safety Defects to the United States
Government
.............................................. 7-9
Roadside Assistance Program
......................... 7-5
Service Publications Ordering Information
........ 7-1 0
D
DAB Radio .................................................... 3-82
Defensive Driving
............................................. 4-2
Defogging and Defrosting
................................. 3-22
Doing Your Own Service Work
........................... 5-4
Dome Lamps
................................................. 3-16
Door
Daytime Running Lamps
.................................. 3-13
Locks
.......................................................... 2-6
Power Door Locks
......................................... 2-7
Rear Doors
.................................................. 2-8
Position, Safety Belt
..................................... 1-13
Driver Information Center (DIC)
......................... 3-43
Driver
DRIVER DOOR AJAR
..................................... 3-60
DIC Operation and Displays
.......................... 3-43
DIC Warnings and Messages
........................ 3-53
Driving At Night
..................................................... 4-29
City
........................................................... 4-33
Defensive
..................................................... 4-2
Drunken
....................................................... 4-2
Freeway
..................................................... 4-34
Hill and Mountain Roads
.............................. 4-36
In Rain and on Wet Roads
........................... 4-30
Winter
........................................................ 4-38
Driving On Grades
.......................................... 4-58
Driving on Snow or Ice
.................................... 4-39
Driving Through Deep Standing Water
............... 4-32
4