2003 FORD THUNDERBIRD phone

In AM, FM1, or FM2 mode:
•Press
orto select preset
stations within the selected radio
band.
In CD mode:
•Press
orto select the next
selection on the CD.
In any mode:
•Press VOL + or to adjust
volume.
Press the PHONE/MUTE control to
mute the playing media. Press again
to return to the playing media.
CONVERTIBLE
Articles stored in the convertible top stowage compartment may break
the rear glass window when the top is lowered.
Lowering the convertible top
The convertible top can be lowered with the side windows either up or
down.
Do not lower the top when the top material is wet.
MUTE
VOL
MEDIA
MUTE
VOL
MEDIA
MUTE
VOL
MEDIA
Driver Controls
43

CELL PHONE USE
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
CENTER CONSOLE
Your vehicle may be equipped with a variety of console features. These
include:
•Utility compartment
•Cellular phone (if equipped)
•Cupholders
•Ash tray
POSITIVE RETENTION FLOOR MAT
Position the driver floor mat so that
the eyelet is over the pointed end of
the retention post and rotate
forward to lock in. Make sure that
the mat does not interfere with the
operation of the accelerator or the
brake pedal. To remove the floor
mat, reverse the installation
procedure.
Driver Controls
54

InCanada:
CustomerRelationshipCentre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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140

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
143

Oralpresentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
Customer Assistance
144

unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Customer Assistance
145

Carpetfloor mats
First aid kit
Front end cover
Highway safety kit
Locking gas cap
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. If you intend on fitting a mobile radio such as a citizens band
radio (CB), please refer to your local dealer for Ford recommended
installation guidelines. Ask you dealer to reference the“Ford Mobile
Radio Installation Guidelines.”(Citizens band [CB] transceivers, garage
door openers and other transmitters with outputs of five watts or less
will not ordinarily affect your vehicle’s operation.)
•Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Accessories
190

A
Accessorydelay..........................37
Air bag supplemental restraint
system ....................................80, 88
and child safety seats ..............81
description ..........................80, 88
disposal ......................................91
driver air bag ......................82, 89
indicator light .....................83, 90
operation .............................82, 89
passenger air bag ...............82, 89
passenger deactivation
switch ........................................84
side air bag ................................88
Air cleaner filter .......177–178, 182
Air conditioning ..........................19
Antifreeze
(see Engine coolant) ................161
Anti-lock brake system
(see Brakes) ......................105–106
Anti-theft system ........................65
arming the system ....................65
disarming a triggered system ..65
Audio system (see Radio) .........14
Automatic transmission
driving an automatic
overdrive .................................109
fluid, adding ............................177
fluid, checking ........................177
fluid, refill capacities ..............183
fluid, specification ..................186
Auxiliary power point .................36
Axle
lubricant specifications ..184, 186
refill capacities ........................183
B
Battery .......................................159acid, treating emergencies .....159
jumping a disabled battery ....132
maintenance-free ....................159
replacement, specifications ...182
servicing ..................................159
BeltMinder ...................................75
Brakes ........................................105
anti-lock ...........................105–106
anti-lock brake system (ABS)
warning light ...........................105
fluid, checking and adding ....176
fluid, refill capacities ..............183
fluid, specifications .........184, 186
lubricant specifications ..184, 186
parking ....................................106
shift interlock ..........................108
Bulbs ............................................28
C
Capacities for refilling fluids ....183
Cassette tape player ...................14
Cell phone use ............................54
Certification Label ....................187
Changing a tire .........................127
Child safety restraints ................91
child safety belts ......................91
Child safety seats ........................94
attaching with tether straps ....98
in front seat ..............................95
in rear seat ................................95
LATCH .....................................100
Cleaning your vehicle
engine compartment ..............149
instrument panel ....................151
interior .............................151–152
interior trim ............................151
plastic parts ............................150
washing ....................................148
Index
191