Page 169 of 248

•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
Customer Assistance
169
Page 186 of 248

Battery posts, terminals and related accessories contain lead and
lead compounds. Wash hands after handling.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the general maintenance information section.
The coolant concentration should be maintained at 50/50 coolant and
water, which equates to a freeze point of -36°C (-34°F). Coolant
concentration testing is possible with a hydrometer or antifreeze tester
(such as the Rotunda Battery and Antifreeze Tester, 014–R1060). The
level of coolant should be maintained at the“cold full”of“cold fill range”
level in the coolant reservoir. If the level falls below, add coolant per the
instructions in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•freeze protection down to -36°C (-34°F).
•boiling protection up to 129°C (265°F).
•protection against rust and other forms of corrosion.
•enables calibrated guages to work properly.
When the engine is cold, check the level of the engine coolant in the
reservoir.
When the engine is cold, check the
level of the engine coolant in the
reservoir.
•The engine coolant should be at the“cold fill level”or within the“cold
fill range”as listed on the engine coolant reservoir (depending upon
application).
Maintenance and Specifications
186
Page 187 of 248

•Refer to the general maintenance information section for service
interval schedules.
•Be sure to read and understandPrecautions when servicing your
vehiclein this chapter.
If the engine coolant has not been checked at the recommended interval,
the engine coolant reservoir may become low or empty. If the reservoir is
low or empty, add engine coolant to the reservoir. Refer toAdding
engine coolantin this chapter.
Note:Automotive fluids are not interchangeable; do not use engine
coolant, antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Vehicles with diesel engines typically are used to carry heavy loads and
accumulate mileage rapidly. These two factors cause the additives in the
coolant to“wear out”in a shorter time. Ford recommends an interim
service interval performed at 12 months or 24 000 km (15 000 miles),
whichever occurs first. Add 237–295 ml (8–10 oz.) of supplemental
coolant additive FW-16 to the cooling system. For vehicles with extensive
idling time, add 237–295 ml (8–10 oz.) of coolant additive FW-16 after
every 500 hours of operation. (see general maintenance information
section)
Adding engine coolant—7.3L Power Stroke
When adding coolant, make sure it is a 50/50 mixture of engine coolant
and distilled water. Add the mixture to the coolant reservoir,when the
engine is cool, until the appropriate fill level is obtained.
Do not add engine coolant when the engine is hot. Steam and
scalding liquids released from a hot cooling system can burn you
badly. Also, you can be burned if you spill coolant on hot engine parts.
Do not put engine coolant in the windshield washer fluid
container. If sprayed on the windshield, engine coolant could
make it difficult to see through the windshield.
The cooling system in your vehicle is filled with either green-colored
Motorcraft Premium Engine Coolant meeting Ford specification
ESE-M97B44–A or yellow-colored Motorcraft Premium Gold Engine
Coolant meeting Ford Specification WSS-M97B51–A1. To determine your
vehicle’s coolant type (color), check your coolant reservoir.
•Add Motorcraft Premium Engine Coolant (green-colored),
VC-4–A (U.S.) or CXC-10 (Canada) or Motorcraft Premium
Maintenance and Specifications
187
Page 211 of 248

Tires are one of the weaker weight carrying components of the
vehicle. Do not overload the vehicle beyond safe load carrying
capacity.
Avoid hammering rim with steel hammers.
Never run the engine with one wheel off the ground.
Failure to retighten wheel lug nuts as required could allow the
wheel to come off while the vehicle is in motion, possibly causing
loss of vehicle control and collision. Loose wheel studs may also cause
shimmy and vibration.
Use of aftermarket wheel assemblies is not recommended; they
may be incompatible with your vehicle and may result in
equipment failure and possible injury. Replacement with used wheels is
not advised; they may have been treated harshly or have high mileage
and could fail without warning.
A wheel or tire of the wrong size or type may adversely affect
such things as load carrying capacity, wheel and bearing life,
brake cooling, speedometer/odometer calibration, stopping ability,
headlight aim, bumper height, vehicle ground clearance and tire or tire
chain clearance to the body and chassis.
Maintenance and Specifications
211
Page 226 of 248

OWNER MAINTENANCE
You can do much of the maintenance your vehicle requires yourself, if
you have the time and a reasonable amount of mechanical ability. If you
prefer to have this work done professionally, your authorized dealer
stands ready to help you.
All mechanical components and attachments are important in that they
could affect the performance of vital components and systems. If
replacement becomes necessary, they must be replaced with parts having
the same part number or with equivalent parts. Torque values of the
attaching parts must be used as specified during any reassembly
procedure to assure proper retention.
EMISSIONS CONTROL SYSTEM
To assure the emissions control systems operate effectively, you should
have the services listed in the maintenance schedule performed at the
specified time and km/mileage intervals. You should avoid running out of
fuel or turning off the ignition while the vehicle is in motion, especially
at high speeds.
Because of high engine compartment and exhaust system
temperatures resulting from emissions equipment, do not park,
idle or operate your vehicle in dry grass or other dry ground cover
where the possibility of ground fire exists.
Do not make unauthorized modifications to the engine or vehicle.
Modifications causing increased amounts of unburned fuel to reach the
exhaust system can significantly increase the temperature of the engine
compartment and/or the exhaust system.
Avoid driving your vehicle if it does not operate properly. If the engine
diesels (more than five seconds of engine run-on after shut-off), misfires,
surges, stalls or backfires, see your dealer. Be alert for fluid leakage,
odor, smoke, loss of oil pressure, or charge indicator or over temperature
warning.
Do NOT use diesel fuel blended with waste oil in engines equipped with
a CATALYTIC CONVERTER-MUFFLER. Waste lube oil blending in fuel
will plug the CATALYTIC CONVERTER-MUFFLER, resulting in a
significant loss of engine power.
General Maintenance Information
226
Page 239 of 248
Maintenance Intervals/
Service PerformedService Shop
Name and Address Date
Service
PerformedMileage Maintenance Record
General Maintenance Information
239
Page 240 of 248
Maintenance Intervals/
Service PerformedService Shop
Name and Address Date
Service
PerformedMileage Maintenance Record
General Maintenance Information
240
Page 241 of 248
Maintenance Intervals/
Service PerformedService Shop
Name and Address Date
Service
PerformedMileage Maintenance Record
General Maintenance Information
241