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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty and is not applicable to vehicles
sold in Canada. The service is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles)
Roadside assistance will cover:
•jump-starts.
•lock-out assistance.
•towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 56 km (35 miles). Even non-warranty
related tows, like accidents or getting stuck in the mud or snow, are
covered (some exclusions apply, such as impound towing or
repossession).
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner Guide
portfolio in the glove compartment.
To receive roadside assistance in the United States, call 1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford will
reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-3673.
HAZARD FLASHER
Use only in an emergency to warn traffic of vehicle breakdown,
approaching danger, etc. The hazard flashers can be operated when the
ignition is off.
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JUMP STARTING YOUR VEHICLE
The gases around the battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which burns skin, eyes, and
clothing.
Preparing your vehicle
Also see the label on the battery.
1. Use only a 12–volt supply to start your vehicle. If you connect your
battery to a 24–volt power supply you can damage your starter, ignition
system and other electrical components. Do not attach the jumper cables
to the glow plug relay as this could severely damage the glow plugs,
injector driver module and PCM.
2. Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the disabled vehicle making sure
theydo nottouch. Set the parking brake on both vehicles and stay clear
of the engine cooling fan and other moving parts.
4. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure the vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect any electrical
surges. Turn all other accessories off.
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Connecting the jumper cables
1. Position the vehicles so that they
do not touch one another.
2. Apply the parking brakes.
3. Switch off the engine and any
unnecessary electrical equipment.
4. Find the positive (+) terminal of
the discharged battery.
5. Using the jumper cables, connect
the positive (+) terminal of the
discharged battery to the positive
(+) terminal of the booster battery.
NOTE:In the illustration,
lightning bolts are used to
designate the assisting (boosting)
battery.
6. Connect one end of the cable to
the negative (-) terminal of the
booster battery and the other end to
a ground at least 12 inches from the
battery of the discharged vehicle. The vehicle frame is usually a good
ground.
7. Ensure that the jump leads are clear of moving parts of the engine,
and that the clamps from one cable do not touch the clamps on the
other cable.
8. Do not lean over the batteries when making the connections.
Do not connect the end of the second cable to the negative (-)
terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
Jump starting
1. Start the booster vehicle and run the engine at moderately increased
speed.
2. After a few minutes, start the engine of the vehicle with the
discharged battery.
3. After starting, run the engine at about 1,000 RPM for 3–5 minutes.
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Do not operate the starter longer than 30 seconds. Wait at least
two minutes between starting attempts to allow the starter to
cool. If the engine does not start after several attempts, call for
road service.
Removing the jumper cables
1. Remove the ground connection
from the disabled vehicle first,
followed by the cable on the
negative (-) battery terminal of the
booster vehicle.
2. Remove the cable from the
positive (+) terminal of the
discharged battery and then from
the positive (+) terminal of the
booster battery.
3. After the disabled vehicle has
been started, allow it to idle for a
while so the engine can“relearn”its
idle conditions.
WRECKER TOWING
Always unload your vehicle before towing it. The recommended method
of towing is with the drive wheels off the ground.
Before towing, make sure:
•the parking brake is released.
•if air pressure has been lost, to release the brakes manually.
Improper towing of the vehicle will not allow sufficient lubrication of the
transmission which may cause serious damage to internal transmission
components. Always follow the outlined towing procedures.
•To tow a vehicle on the front wheels,the steering wheel must be
in the straight ahead position. Secure the steering wheel with a
holding device (such as provided by a towing company).
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•To tow a vehicle on the rear wheels,it will be necessary to remove
the drive axles or disconnect the driveshaft. If the drive axles are
removed, the ends of the axle housing must be sealed to prevent the
loss of axle lubricant during towing.
•To tow a vehicle with an inoperative rear axle,the rear wheels
must be raised onto a dolly or tow the vehicle on the front wheels.
•If your vehicle is equipped with tow hooks,chains must be
fastened directly to the tow hooks on the vehicle.
•If your vehicle is not equipped with tow hooks,chains must be
routed under the bottom edge of the bumper with a protection bar to
protect the bumper, and attached to the vehicle chassis. Under no
circumstances is the vehicle to be lifted or towed by attaching chains
directly to the bumper.
Raising the vehicle
Never lift the vehicle by the bumper. When raising the vehicle, attach
chains to or place the jack(s) directly beneath the main structural
members of the vehicle.
Push-starting your vehicle
Avoid attempting to start a vehicle by pushing. Instead, use jumper
cables as described underJump starting your vehiclein this chapter.
Vehicles with an automatic transmission cannot be started by pushing.
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