Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
Customer Assistance
171
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Helm, incorporated can also be reached by their website:
www.helminc.com.
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
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172
3. Set the parking brake and shift into N (Neutral) (automatic
transmission) or 1 (First) (manual transmission).
4. Turn off the engine and wait a few minutes for the oil to drain
completely into the oil pan.
5. Open the hood. Protect yourself from engine heat.
6. Locate and carefully remove the
engine oil level indicator (dipstick).
7. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
•If the oil level isbetween FULL and OPERATING RANGE,the oil
level is acceptable.DO NOT ADD OIL.
•Maintain the oil level between ADD and OPERATING RANGE on the
dipstick by adding oil as required.
•The distance from ADD to OPERATING RANGE on the dipstick
represents 1.9L (2 quarts).
•Oil levels above OPERATING RANGE may cause engine damage. Some
oil must be removed from the engine by a qualified service technician.
8. Put the indicator back into the engine and ensure it is fully seated.
Engine oil and filter recommendations—Cummins B and Caterpillar
3126 B engines
Refer to the appropriate engine operator’s manual for information on the
engine oil.
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181
Engine oil and filter recommendations—7.3L Power Stroke engine
To help achieve proper engine performance and durability, it is important
that you:
•Use only engine lubricating oils and oil filters of the proper quality.
•Change the engine oil and filterno laterthan the recommended
service interval. Refer to the general maintenance information section
for the appropriate intervals for changing the engine oil and filter.
•Change your engine oil and filter more frequently if your vehicle
operation includes extended periods of idling or low-speed operation,
driving for a long time in cold temperatures or short driving distances.
Diesel engines require specially formulated oil to resist contamination.
Proper quality oils also provide maximum efficiency of the crankcase
ventilation system which reduces air pollution.
For normal or severe service, use Motorcraft oil or an equivalent oil
conforming to Ford Specification WSS-M2C171–C or API Service
categories CH-4, CH-4/SJ or CH-4/SL. If CH-4 oil is not available, CG-4 is
acceptable.
Diesel engine oils with improved fuel economy properties (energy
conserving) are currently available. If you use an energy conserving oil,
be sure it meets Ford specification WSS-M2C171–C or API service
category designation CH-4/SL and is of the proper viscosity grade for the
temperature range in which you expect to operate your vehicle. Some
energy conserving oils do not meet the requirements necessary for your
diesel engine.
Maintenance and Specifications
182
Using the chart, determine which SAE viscosity grade best suits the
temperature range in which you expect to operate your vehicle. The use
of the correct oil viscosity grade for diesel engines is important for
satisfactory engine operation.
A symbol has been developed by the American Petroleum Institute (API)
to help you select the proper engine oil. The symbol will be included on
the oil container you purchase.
The top section of the symbol shows
the API service category
designation. This should be
CH-4/SL.
The center section of the API
symbol shows the SAE viscosity
grade.
The lower section of the API symbol will stateenergy conservingif the
engine oil has been proven to have fuel savings capabilities.
Use a Ford engine oil filter, part number FL-1995 or equivalent. This
filter protects your engine by filtering harmful, abrasive or sludge
particles.
SAE VISCOSITY GRADES
EXPECTED TEMPERATURE RANGE
F˚ -20 -10 0 10 20 30 40
40 35 30 25 20 15 10 5 0 -5 -10 -15 -20 -25 -30 C˚50 60 70 80 90 100
*15W-40 Preferred
10W-30
5W-30
0W-30Preferred
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183
Motorcraft maintenance-free batteries do not normally require adding
additional water. However, for severe usage or in high temperature
climates, check the battery electrolyte levels. Refer to the general
maintenance information section for the service interval schedules.
Keep the electrolyte level in each cell up to the“level indicator”.
Do not overfill the battery cells.
If the electrolyte level in the battery is low, you can add plain tap water
to the battery, as long as you do not use hard water (water with a high
mineral or alkali content). If possible, however, try to only fill the battery
cells with distilled water. If the battery needs water often, have the
charging system checked.
Make sure the battery cover/shield is reinstalled after the battery
has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the batteries clean
and dry. Also, make certain the battery cables are always tightly fastened
to the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
Batteries normally produce explosive gases which can cause
personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery,
always shield your face and protect your eyes. Always provide proper
ventilation.
When lifting a plastic-cased battery, excessive pressure on the
end walls could cause acid to flow through the vent caps,
resulting in personal injury and/or damage to the vehicle or battery.
Lift the battery with a battery carrier or with your hands on opposite
corners.
Keep batteries out of reach of children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or clothing. Shield your eyes
when working near the battery to protect against possible splashing of
acid solution. In case of acid contact with skin or eyes, flush
immediately with water for a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed, call a physician immediately.
Maintenance and Specifications
185
•Refer to the general maintenance information section for service
interval schedules.
•Be sure to read and understandPrecautions when servicing your
vehiclein this chapter.
If the engine coolant has not been checked at the recommended interval,
the engine coolant reservoir may become low or empty. If the reservoir is
low or empty, add engine coolant to the reservoir. Refer toAdding
engine coolantin this chapter.
Note:Automotive fluids are not interchangeable; do not use engine
coolant, antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Vehicles with diesel engines typically are used to carry heavy loads and
accumulate mileage rapidly. These two factors cause the additives in the
coolant to“wear out”in a shorter time. Ford recommends an interim
service interval performed at 12 months or 24 000 km (15 000 miles),
whichever occurs first. Add 237–295 ml (8–10 oz.) of supplemental
coolant additive FW-16 to the cooling system. For vehicles with extensive
idling time, add 237–295 ml (8–10 oz.) of coolant additive FW-16 after
every 500 hours of operation. (see general maintenance information
section)
Adding engine coolant—7.3L Power Stroke
When adding coolant, make sure it is a 50/50 mixture of engine coolant
and distilled water. Add the mixture to the coolant reservoir,when the
engine is cool, until the appropriate fill level is obtained.
Do not add engine coolant when the engine is hot. Steam and
scalding liquids released from a hot cooling system can burn you
badly. Also, you can be burned if you spill coolant on hot engine parts.
Do not put engine coolant in the windshield washer fluid
container. If sprayed on the windshield, engine coolant could
make it difficult to see through the windshield.
The cooling system in your vehicle is filled with either green-colored
Motorcraft Premium Engine Coolant meeting Ford specification
ESE-M97B44–A or yellow-colored Motorcraft Premium Gold Engine
Coolant meeting Ford Specification WSS-M97B51–A1. To determine your
vehicle’s coolant type (color), check your coolant reservoir.
•Add Motorcraft Premium Engine Coolant (green-colored),
VC-4–A (U.S.) or CXC-10 (Canada) or Motorcraft Premium
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187
Gold Engine Coolant (yellow-colored), VC-7–A (VC-7–Bin
Oregon), depending on the type of coolant originally equipped
in your vehicle.If you are unsure which type of coolant your vehicle
requires, check your coolant reservoir or contact your local dealer.
Note:Use of Motorcraft Cooling System Stop Leak Pellets, VC-6,
darkens the color of Motorcraft Premium Gold Engine Coolant from
yellow to golden tan.
•Do not add/mix an orange-colored, extended life coolant such
as Motorcraft Speciality Orange Engine Coolant, VC-2 (US) or
CXC-209 (Canada), meeting Ford specification WSS-M97B44–D
with the factory-filled coolant.Mixing Motorcraft Speciality Orange
Engine Coolant or any orange-colored extended life product with your
factory filled coolant can result in degraded corrosion protection.
•A large amount of water without engine coolant may be added, in case
of emergency, to reach a vehicle service location. In this instance, the
cooling system must be drained and refilled with a 50/50 mixture of
engine coolant and distilled water as soon as possible. Water alone
(without engine coolant) can cause engine damage from corrosion,
overheating or freezing.
•Do not use alcohol, methanol or brine or any engine coolants
mixed with alcohol or methanol antifreeze (coolant).Alcohol
and other liquids can cause engine damage from overheating or
freezing.
•Do not add extra inhibitors or additives to the coolant.These
can be harmful and compromise the corrosion protection of the engine
coolant.
•Do not mix with recycled coolant unless from a Ford-approved
recycling process (seeUse of Recycled Engine Coolantsection).
For vehicles with overflow coolant systems with a non-pressurized cap
on the coolant recovery system, add coolant to the coolant recovery
reservoir when the engine is cool. Add the proper mixture of coolant and
water to the“cold full”level. For all other vehicles, which have a coolant
degas system with a pressurized cap, or if it is necessary to remove the
coolant pressure relief cap on the radiator of a vehicle with an overflow
system, follow these steps to add engine coolant.
To reduce the risk of personal injury, make sure the engine is
cool before unscrewing the coolant pressure relief cap. The
cooling system is under pressure; steam and hot liquid can come out
forcefully when the cap is loosened slightly.
Maintenance and Specifications
188