2003 FORD EXPLORER SPORT ECU

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
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IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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•Loss of engine power
•Illumination of the charging system, temperature, or “Check Engine”
light in the instrument panel.
Exhaust leaks may result in harmful and potentially lethal fumes
entering the passenger compartment.
It is unlawful to intentionally remove an emission control device or
prevent it from working. Information about your vehicle’s emission
system is on the Vehicle Emission Control Information decal located on
or near the engine.
On board diagnostics (OBD-II)
Your vehicle is equipped with a computer that monitors the engine’s
emission control system. This system is commonly known as the On
Board Diagnostics System (OBD-II). This OBD-II system protects the
environment by ensuring that your vehicle continues to meet
government emission standards. The OBD-II system also assists the
service technician in properly servicing your vehicle. When theCheck
Engine/Service Engine Soonlight illuminates, the OBD-II system has
detected a malfunction. Temporary malfunctions may cause yourCheck
Engine/Service Engine Soonlight to illuminate. Examples are:
1. The vehicle has run out of fuel. (The engine may misfire or run
poorly.)
2. Poor fuel quality or water in the fuel.
3. The fuel cap may not have been securely tightened.
These temporary malfunctions can be corrected by filling the fuel tank
with good quality fuel and/or properly tightening the fuel cap. After three
driving cycles without these or any other temporary malfunctions
present, theCheck Engine/Service Engine Soonlight should turn off.
(A driving cycle consists of a cold engine startup followed by mixed
city/highway driving.) No additional vehicle service is required.
If theCheck Engine/Service Engine Soonlight remains on, have your
vehicle serviced at the first available opportunity.
Readiness for Inspection/Maintenance (I/M) testing
It may be a legal requirement in your area to pass an I/M test of the
on-board diagnostics system. If the system or battery has just been
serviced, the on-board diagnostic system is reset to a “not ready for I/M
test” condition. To ready the system, allow the vehicle to sit for at least
eight hours without starting. Then, start the engine and complete the
following driving cycle:
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3. Fluid level should be at the
bottom of the opening.
4. Add enough fluid through the
filler opening so that the fluid level
is at the bottom of the opening.
5. Install and tighten the fill plug
securely.
Use only fluid that meets Ford specifications. Refer toLubricant
Specificationsin this chapter.
TRANSFER CASE FLUID (IF EQUIPPED)
To check and add transfer case fluid
1. Clean the filler plug.
2. Remove the filler plug and
inspect the fluid level.
3. Add only enough fluid through
the filler opening so that the fluid
level is at the bottom of the
opening.
Use only fluid that meets Ford
Motor Company specifications. Refer
toLubricant Specificationsin this
chapter.
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SNOW TIRES AND TRACTION DEVICES
Snow tires must be the same size and grade as the original tires.
Your tires have all-weather treads to provide traction in the rain and
snow. In some climate, using snow tires or traction devices may be
necessary. For Motor Company offers tire cables as a Ford approved
accessory and recommends use of these or SAE class “S” cables. See
your dealer for more information.
Follow these guidelines:
•Do not use tire cables or chains with P255/70R16 size tires.
•Cables or chains should only be used on the rear wheels.
•If you need to use chains, it is recommended that steel wheels (of the
same size and specification) be used, as chains may chip aluminum
wheels.
•Install cables or chains securely, verifying that they do not touch any
wiring, brake lines or fuel lines.
•Avoid overloading your vehicle.
•Do not use cables or chains on dry roads.
•Do not exceed 48 km/h (30 mph).
•Drive cautiously.
Remove the cables or chains when they are no longer needed.
MOTORCRAFT PART NUMBERS
Component 4.0L SOHC V6 engine
Air filter element FA-1744
Fuel filter FG-1036
Battery BXT-65-650
Oil filter FL-820S
PCV valve EV-243
Spark plugs* AGSF-22PP
* Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
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FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln, Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford’s rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
•12 months or 20,000 km (12,000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty — 3 years or 60,000 km (36,000 miles)
(whichever occurs first). Contact your dealer for details and a copy of
the warranty.
Not all accessories are available for all models.
Following is a list of several Ford Genuine Accessory products. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.fordaccessories.com.
Vehicle Security
Air bag anti-theft locks
Automatic headlamp system
Daytime running lights
Cargo shade
First aid kit
Fog lamps
Highway safety kit
Locking gas cap
Non-decorative wheel locks
Vehicle security systems
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