2003 FORD E SERIES tow

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 60,000
km (36,000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000 miles) on Lincoln
vehicles.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•limited fuel delivery
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
J—Horn relay
K—Fuel pump relay
* Mini fuses ** Maxi fuses
Relays
Relays are located in the power distribution box and should be replaced
by qualified technicians.
CHANGING A FLAT TIRE
If you get a flat tire while driving:
•do not brake heavily.
•gradually decrease the vehicle’s speed.
•hold the steering wheel firmly.
•slowly move to a safe place on the side of the road.
The use of tire sealants is not recommended and may
compromise the integrity of your tires. The use of tire sealants
may also affect your tire pressure monitoring system (if equipped).
Spare tire information
The spare tire for your vehicle is stowed under the rear of your vehicle
(except cutaway and stripped chassis models).
To remove the spare tire:
1. Open the rear doors and remove
the thumb screw and anti-theft
bracket. If finger pressure will not
remove the thumb screw, use the
lug wrench to loosen the screw.
2. Remove the access cover from
the rubber strip behind the left
door.
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3. Remove the jack handle from the
right side compartment and insert
the tip of the jack handle through
the access hole and into the tube.
4. Turn the jack handle
counterclockwise until the cable is
slack and the tire can be slid from
under the vehicle.
5. Remove the retainer from the
spare tire.
To stow the cable retainer with the spare removed, turn the jack handle
clockwise until all slack is removed.
Tire change procedure
Preparing to change the tire
To prevent the vehicle from moving when you change a tire, be
sure the parking brake is set, then block (in both directions) the
wheel that is diagonally opposite (other side and end of the vehicle) to
the tire being changed.
1. Park on a level surface.
2. Activate the warning flashers.
3. Place the gearshift in P (Park).
4. Apply the parking brake and turn
the engine off.
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Front axle jacking points - All
models except E-550:
•All models except E-550
Place the jack under thepinon the
front surface of the front axle.
Do not place the jack under or
on the steering linkage.
•Turn the jack handle clockwise
until the wheel is completely off
the ground.
•Remove the lug nuts with the lug
nut wrench.
•Replace the flat tire with the
spare tire.
Front axle jacking points -
E-550:
Place the jack under the front axle
directly below the springs.
Do not place the jack under or
on the steering linkage.
•Slide the notched end of the jack
handle over the release valve and use the handle to slide the jack
under the vehicle. Make sure the valve is closed by turning it
clockwise.
•Insert the jack handle into the
pump linkage.
•Use an up-and-down motion with
the jack handle to raise the wheel
completely off the ground.
If your vehicle has single rear wheels, thread the lug nuts on the studs
with the beveled face toward the wheel.
If your vehicle has dual rear wheels, thread the two element swiveling
lug nuts on the studs with the flange facing toward the wheel.
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3. Use the lug nut wrench to screw the lug nut snugly against the wheel.
4. Lower the vehicle by turning the jack handle counterclockwise.
5. Remove the jack and fully tighten the lug nuts in the following
pattern:
•5-lug wheel
•8-lug wheel
Never use wheels or lug
nuts different than the
original equipment as this could
damage the wheel or mounting
system. This damage could allow
the wheels to come off while the
vehicle is being driven.
6. Install any wheel covers, ornaments or hub caps. Make sure they are
screwed or snapped in place.
7. Stow the jack, handle and lug wrench.
8. Unblock the wheels.
On vehicles equipped with single rear wheels, retighten the lug nuts to
the specified torque at 800 km (500 miles) of operation after any wheel
change or any time the lug nuts are loosened.
On vehicles equipped with dual rear wheels, retighten the wheel lug nuts
to the specified torque at 160 km (100 miles), and again at 800 km
(500 miles) of new vehicle operation.
1
4 3
2 5
1
3 4
27 6
5 8
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Model Bolt size Wheel lug nut torque*
Nm Lb-ft
E-150 1/2-20 135 100
E-250, E-350
and E-4509/16-18 190 140
E-550 M14x1.5 200–225 150–165
* Torque specifications are for nut and bolt threads free of dirt and
rust. Do not use oil or grease on threads (E-550 vehicles, refer to
following Note). Use only Ford recommended replacement fasteners.
Note:For E-550 vehicles, on all
two-piece flat wheel nuts, apply
motor oil between the flat washer
and the nut. Do not apply motor oil
to the wheel nut threads or the
wheel stud threads.
Stowing the flat/spare tire
1. Lay the tire on the ground with the valve stem facing in the direction
specified on the Tire Changing Instructions located with the jack
hardware.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cable to align the components at
the end of the cable.
3. Turn the jack handle clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your dealer for
assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
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154

WRECKER TOWING
For towing, contact a professional towing service or your roadside
assistance center.
Ford recommends your vehicle be towed with a wheel lift or flatbed. Do
not tow with a slingbelt. Ford Motor Company has not approved a
slingbelt towing procedure.
If your vehicle is equipped with an air dam and must be towed from the
front, it is recommended that your vehicle be towed by wheel lift or
flatbed equipment to prevent damage to the air dam.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
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In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
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