Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2003 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free; however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic CareandCourtesy Care:
RoadsideBasic Careprovides:
·Toll-free number, 1-800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1-888-889-2438
·Free towing for warranty repairs
·Basic over-the-phone technical advice
·Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service, glass
repair, etc.)
Roadside
Courtesy Careprovides:
·RoadsideBasic Careservices (as outlined
previously)
Plus:
·FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
·FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
·FREE Flat Tire Service (spare installed on the road)
·FREE Jump Start (at home or on the road)
·FREE Fuel Delivery ($5 of fuel delivered on the road)
7-6
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation
will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited
Warranty to eligible purchasers of 2003 Chevrolet
passenger cars and light duty trucks. (See your selling
dealer for details.)
Courtesy Careis available to retail and retail lease
customers operating 2003 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs ®rst. All
Courtesy Careservices must
be pre-arranged by Chevrolet Roadside or dealer
service management.
Basic CareandCourtesy Careare not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic CareandCourtesy Careat any time.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services.For prompt assistance when calling, please have the
following available to give to the advisor;
·Vehicle Identi®cation Number (VIN)
·License plate number
·Vehicle color
·Vehicle location
·Telephone number where you can be reached
·Vehicle mileage
·Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
7-7
Cigarette Lighter.............................................3-17
Cleaning Aluminum Wheels..............................5-85
Cleaning Exterior Lamps/Lenses.......................5-83
Cleaning Fabric/Carpet....................................5-80
Cleaning Glass Surfaces..................................5-82
Cleaning Interior Plastic Components.................5-81
Cleaning Leather............................................5-81
Cleaning the Top of the Instrument Panel...........5-81
Cleaning the Windshield, Backglass and
Wiper Blades..............................................5-84
Cleaning Tires................................................5-85
Cleaning Vinyl................................................5-81
Cleaning........................................................5-80
Inside of Your Vehicle..................................5-80
Outside of Your Vehicle................................5-82
Underbody Maintenance...............................5-86
Weatherstrips..............................................5-82
Climate Control System...................................3-18
Air Filter, Passenger Compartment.................3-22
Outlet Adjustment........................................3-21
Clutch, Hydraulic.............................................5-27
Coinholder(s)..................................................2-35
Compact Disc Messages..................................3-42
Control of a Vehicle.......................................... 4-7
Convenience Net............................................2-37
Convertible Top..............................................2-40
Lowering and Raising the Canvas Top............2-43
Removing and Installing the Rear Window.........2-40
Removing and Installing the Side Window.........2-41Coolant.........................................................3-31
Engine Temperature Gage............................3-31
Heater, Engine............................................2-17
Cooling System..............................................5-33
Cruise Control.................................................. 3-9
Cupholder(s)..................................................2-35
Current and Past Model Order Forms................7-12
Customer Assistance Information........................ 7-8
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors......7-10
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the
United States Government.........................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-13
Defensive Driving............................................. 4-3
Defogging and Defrosting.................................3-20
3
