2003 CHEVROLET SILVERADO phone

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you're going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning doesn't happen often. But it can if
your tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see re¯ections
from trees, telephone poles or other vehicles, and
raindrops ªdimpleº the water's surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn't a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine's air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you can not avoid deep puddles or standing
water, drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong
forces. If you try to drive through ¯owing
water, as you might at a low water crossing,
your vehicle can be carried away. As little as
six inches of ¯owing water can carry away a
smaller vehicle. If this happens, you and other
vehicle occupants could drown. Do not ignore
police warning signs, and otherwise be very
cautious about trying to drive through ¯owing
water.
4-41

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone (TTY)
Users........................................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-7Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-9
Reporting Safety Defects to General Motors.......7-9
Service Publications Ordering Information...........7-9
Section 7 Customer Assistance Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to write
to Chevrolet, the letter should be addressed to
Chevrolet's Customer Assistance Center.
United States ± Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USAž (243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands) ±
Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle's eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2003 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free; however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic CareandCourtesy Care:
RoadsideBasic Careprovides:
·Toll-free number, 1-800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1-888-889-2438
·Free towing for warranty repairs
·Basic over-the-phone technical advice
·Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service, glass
repair, etc.)
7-5

RoadsideCourtesy Careprovides:
·RoadsideBasic Careservices (as outlined
previously)
Plus:
·FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
·FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
·FREE Flat Tire Service (spare installed on the road)
·FREE Jump Start (at home or on the road)
·FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation
will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited
Warranty to eligible purchasers of 2003 Chevrolet
passenger cars and light duty trucks. (See your selling
dealer for details.)
Courtesy Careis available to retail and retail lease
customers operating 2003 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs ®rst. All
Courtesy Careservices must
be pre-arranged by Chevrolet Roadside or dealer
service management.
Basic CareandCourtesy Careare not part of or included
in the coverage provided by the New Vehicle Limited
Warranty. Chevrolet reserves the right to modify or
discontinue
Basic CareandCourtesy Careat any time.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor;
·Vehicle Identi®cation Number (VIN)
·License plate number
·Vehicle color
·Vehicle location
·Telephone number where you can be reached
·Vehicle mileage
·Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
7-6

Child Restraints (cont.)
Top Strap...................................................1-42
Where to Put the Restraint...........................1-41
Chime Level Adjustment.................................3-125
Cigarette Lighter.............................................3-20
Cleaning Aluminum or Chrome-Plated Wheels . . . 5-105
Cleaning Exterior Lamps/Lenses......................5-104
Cleaning Fabric/Carpet...................................5-100
Cleaning Glass Surfaces................................5-102
Cleaning Interior Plastic Components...............5-102
Cleaning Leather...........................................5-102
Cleaning the Mirror.........................................2-56
Cleaning the Top of the Instrument Panel.........5-102
Cleaning the Windshield and Wiper Blades.......5-104
Cleaning Tires..............................................5-105
Cleaning Vinyl..............................................5-101
Cleaning......................................................5-100
Inside of Your Vehicle.................................5-100
Outside of Your Vehicle..............................5-103
Underbody Maintenance.............................5-106
Video Screen............................................3-125
Weatherstrips............................................5-103
Climate Control System...................................3-20
Dual Automatic............................................3-25
Dual..........................................................3-22
Clutch, Hydraulic.............................................5-29
Compact Disc Messages................3-84, 3-97, 3-110
Compass Calibration...............................2-56, 2-57
Compass Operation.........................................2-57Compass Variance..................................2-55, 2-58
Content Theft-Deferrent....................................2-18
Control of a Vehicle.......................................... 4-5
Coolant.........................................................3-47
Engine Temperature Gage............................3-47
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-33
Cooling System..............................................5-36
Crew Cab......................................................1-53
Cruise Control Light........................................3-52
Cruise Control................................................3-11
Cupholder(s)..................................................2-64
Current and Past Model Order Forms................7-10
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors...... 7-9
Reporting Safety Defects to the Canadian
Government.............................................. 7-9
Reporting Safety Defects to the United States
Government.............................................. 7-8
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information......... 7-9
4

H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-7
Headlamp High/Low Beam Changer.................... 3-9
Headlamps....................................................5-59
Bulb Replacement.......................................5-59
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-61
Halogen Bulbs............................................5-59
Pickup Box Identi®cation and Fender Marker
Lamps....................................................5-65
Roof Marker Lamps.....................................5-62
Headphones.................................................3-116
Heated Seats................................................... 1-5
Heating.........................................................3-30
Heavy-DutyTrailer Wiring Harness Package........4-90
Highway Hypnosis...........................................4-45
Hill and Mountain Roads..................................4-46
Hitches..........................................................4-85
Hood.............................................................. 5-8
Checking Things Under.................................. 5-8
Release....................................................... 5-9
Horn............................................................... 3-7
How to Add Coolant to the Coolant Surge Tank
Gasoline Engines........................................5-38
How to Add Fluid............................5-25, 5-28, 5-29
How to Check and Add Fluid............................5-30
How to Check Lubricant...................................5-55How to Check Power Steering Fluid..................5-43
How to Check........................5-23, 5-26, 5-28, 5-70
How to Inspect...............................................5-21
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-15
Hydraulic Clutch System Check........................6-14
Hydraulic Clutch.............................................5-29
Hydroplaning..................................................4-41
I
If No Steam Is Coming From Your Engine..........5-35
If Steam Is Coming From Your Engine...............5-34
If the Light is Flashing.....................................3-50
If the Light Is On Steady.................................3-50
If You Are Stuck in Sand, Mud, Ice or Snow.......4-52
If You Do Decide To Pull A Trailer.....................4-68
If You're Caught in a Blizzard...........................4-50
Ignition Positions.............................................2-20
Ignition Transmission Lock Check......................6-15
Infants and Young Children, Restraints...............1-34
In¯ation -- Tire Pressure..................................5-69
Inspection......................................................6-18
Brake System.............................................6-18
Engine Cooling System................................6-17
Exhaust System..........................................6-17
Fuel System...............................................6-17
Part C - Periodic Maintenance.......................6-17
8