2003 CHEVROLET SILVERADO service

Courtesy Transportation
Chevrolet has always exempli®ed quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to 10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (®ve day maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (®ve day maximum) may be available.
Claim amounts should re¯ect actual costs and be
supported by original receipts.
7-7

Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Pleasecontact you dealer for speci®c information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
7-8

If NHTSA receives similar complaints, it may open an
investigation, and if it ®nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you'll notify us.
Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
7-9

Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci®cations for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner's Information
Owner publications are written speci®cally for owners
and intended to provide basic operational information
about the vehicle. The owner's manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner's Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-10

Audio System(s) (cont.)
Radio with CD............................................3-75
Radio with Six-Disc CD................................3-98
Rear Seat Audio (RSA)...............................3-120
Setting the Time for Radios with Radio Data
Systems (RDS)........................................3-72
Setting the Time for Radios without Radio
Data Systems (RDS)................................3-72
Theft-Deterrent Feature...............................3-121
Understanding Radio Reception...................3-123
XMŸ Satellite Radio Antenna System...........3-125
Automatic Headlamp System............................3-15
Automatic Transfer Case..................................2-37
Automatic Transmission Check..........................6-13
Automatic Transmission Shift Lock Control
System Check.............................................6-15
Automatic Transmission...................................2-22
Fluid..................................................5-23, 5-26
Operation...................................................2-25
Auxiliary Battery..............................................4-94
Auxiliary Roof Mounted Lamp Switch.................3-17
B
Backing Up....................................................4-86
BATTERY NOT CHARGING.............................3-65
Battery Replacement......................................... 2-6
Battery Run-Down Protection............................3-19
Battery Warning Light......................................3-42Battery..........................................................5-47
Before Leaving on a Long Trip.........................4-44
Before You Drive...........................................3-111
Before You Go Off-Roading..............................4-24
Body Lubrication Service..................................6-14
Brake Adjustment............................................5-47
Brake Fluid....................................................5-44
Brake Pedal Travel.........................................5-47
Brake Wear...................................................5-46
Brake............................................................2-44
Parking......................................................2-44
System Inspection.......................................6-18
System Warning Light..................................3-44
Brakes..........................................................5-44
Braking in Emergencies..................................... 4-8
Braking........................................................... 4-6
Break-In, New Vehicle.....................................2-20
BUCKLE PASSENGER....................................3-65
BUCKLE SEATBELT.......................................3-65
Bulb Replacement...........................................5-59
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp............................................5-63
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-61
Halogen Bulbs............................................5-59
Headlamps.................................................5-59
Pickup Box Identi®cation and Fender Marker
Lamps....................................................5-65
Replacement Bulbs......................................5-67
Roof Marker Lamps.....................................5-62
2

Bulb Replacement (cont.)
Taillamps....................................................5-65
Buying New Tires...........................................5-74
C
California Fuel.................................................. 5-5
Canada ± Customer Assistance.......................... 7-4
Canadian Owners................................................ ii
Canadian Roadside Assistance........................... 7-6
Capacities and Speci®cations..........................5-118
Car Washes for QUADRASTEERŸ Equipped
Vehicles.....................................................4-18
Carbon Monoxide...................4-48, 4-68, 2-13, 2-51
Care of........................................................5-103
Safety Belts..............................................5-103
Your Cassette Tape Player..........................3-123
Your CD and DVD Player...........................3-124
Your CDs and DVDs..................................3-124
CARGO LAMP ON.........................................3-65
Cargo Lamp...................................................3-17
Cassette Tape Messages.................................3-94
Cassette Tape Player Service...........................6-12
CD Adapter Kits.............................................3-95
Center Console Storage Area...........................2-65
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp...............................................5-63
Center Instrument Panel Fuse Block................5-112
Center Passenger Position, Safety Belts.............1-24Chains, Tires..................................................5-78
CHANGE ENGINE OIL....................................3-66
Check Engine Light.........................................3-49
CHECK OIL LEVEL.........................................3-66
CHECK WASHER FLUID.................................3-66
Checking Brake Fluid......................................5-45
Checking Coolant............................................5-32
Checking Engine Oil........................................5-16
Checking Things Under the Hood....................... 5-8
Checking Your Restraint Systems......................1-81
Check...........................................................3-49
Engine Light...............................................3-49
Chemical Paint Spotting.................................5-106
Child Restraints..............................................1-38
Child Restraint Systems...............................1-38
Infants and Young Children...........................1-34
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-47
Older Children.............................................1-31
Securing a Child Restraint Designed for the
LATCH System........................................1-49
Securing a Child Restraint in a Center Rear
Seat Position...........................................1-52
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-50
Securing a Child Restraint in the Center Front
Seat Position...........................................1-55
Securing a Child Restraint in the Right Front
Seat Position...................................1-55, 1-58
Top Strap Anchor Location............................1-44
3

Child Restraints (cont.)
Top Strap...................................................1-42
Where to Put the Restraint...........................1-41
Chime Level Adjustment.................................3-125
Cigarette Lighter.............................................3-20
Cleaning Aluminum or Chrome-Plated Wheels . . . 5-105
Cleaning Exterior Lamps/Lenses......................5-104
Cleaning Fabric/Carpet...................................5-100
Cleaning Glass Surfaces................................5-102
Cleaning Interior Plastic Components...............5-102
Cleaning Leather...........................................5-102
Cleaning the Mirror.........................................2-56
Cleaning the Top of the Instrument Panel.........5-102
Cleaning the Windshield and Wiper Blades.......5-104
Cleaning Tires..............................................5-105
Cleaning Vinyl..............................................5-101
Cleaning......................................................5-100
Inside of Your Vehicle.................................5-100
Outside of Your Vehicle..............................5-103
Underbody Maintenance.............................5-106
Video Screen............................................3-125
Weatherstrips............................................5-103
Climate Control System...................................3-20
Dual Automatic............................................3-25
Dual..........................................................3-22
Clutch, Hydraulic.............................................5-29
Compact Disc Messages................3-84, 3-97, 3-110
Compass Calibration...............................2-56, 2-57
Compass Operation.........................................2-57Compass Variance..................................2-55, 2-58
Content Theft-Deferrent....................................2-18
Control of a Vehicle.......................................... 4-5
Coolant.........................................................3-47
Engine Temperature Gage............................3-47
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-33
Cooling System..............................................5-36
Crew Cab......................................................1-53
Cruise Control Light........................................3-52
Cruise Control................................................3-11
Cupholder(s)..................................................2-64
Current and Past Model Order Forms................7-10
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors...... 7-9
Reporting Safety Defects to the Canadian
Government.............................................. 7-9
Reporting Safety Defects to the United States
Government.............................................. 7-8
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information......... 7-9
4

D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-23, 3-31
Delayed Locking............................................... 2-9
Dinghy Towing................................................4-55
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-57
Dome Lamps.................................................3-18
Door............................................................... 2-9
Delayed Locking........................................... 2-9
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-12
Rear Doors.................................................2-13
DRIVER DOOR AJAR.....................................3-66
Driver Information Center (DIC).........................3-54
DIC Operation and Displays..........................3-55
DIC Warnings and Messages........................3-65
Driver............................................................1-16
Position, Safety Belt.....................................1-16
Driving Across an Incline..................................4-34
Driving Downhill..............................................4-32
Driving in Mud, Sand, Snow or Ice....................4-36
Driving in Water..............................................4-37
Driving On Grades..........................................4-87
Driving on Off-Road Hills.................................4-28
Driving on Snow or Ice....................................4-49Driving Through Deep Standing Water...............4-41
Driving Through Flowing Water.........................4-41
Driving Uphill..................................................4-29
Driving with a Trailer.......................................4-86
Driving..........................................................4-38
At Night.....................................................4-38
City...........................................................4-42
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-43
Hill and Mountain Roads..............................4-46
In Rain and on Wet Roads...........................4-39
Winter........................................................4-48
Dual Automatic Climate Control System.............3-25
Dual Climate Control System............................3-22
Dual Stage Air Bags........................................1-68
Dual Tire Operation.........................................5-70
DVD ............................................................3-125
Cleaning the Video Screen..........................3-125
Distortion..................................................3-122
Rear Seat Entertainment System..................3-111
DVD Player..................................................3-111
E
Easy Exit Seat...............................................2-67
Electrical System...........................................5-109
Add-On Equipment.....................................5-109
Fuses and Circuit Breakers.........................5-110
5