2003 CHEVROLET IMPALA tow

Care of Safety Belts
Keep belts clean and dry.
{CAUTION:
Do not bleach or dye safety belts. If you do, it
may severely weaken them. In a crash, they
might not be able to provide adequate
protection. Clean safety belts only with mild
soap and lukewarm water.
Weatherstrips
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth at least every six
months. During very cold, damp weather more frequent
application may be required. See
Part D: Recommended
Fluids and Lubricants on page 6-16.
Cleaning the Outside of Your
Vehicle
The paint ®nish on your vehicle provides beauty, depth
of color, gloss retention and durability.
Washing Your Vehicle
The best way to preserve your vehicle's ®nish is to keep
it clean by washing it often with lukewarm or cold
water.
Do not wash your vehicle in the direct rays of the sun.
Use a car washing soap. Do not use strong soaps
or chemical detergents. Be sure to rinse the vehicle well,
removing all soap residue completely. You can get
GM-approved cleaning products from your dealer. See
Vehicle Care/Appearance Materials on page 5-91.
Do not use cleaning agents that are petroleum based,
or that contain acid or abrasives. All cleaning agents
should be ¯ushed promptly and not allowed to dry on the
surface, or they could stain. Dry the ®nish with a soft,
clean chamois or an all-cotton towel to avoid surface
scratches and water spotting.
High pressure car washes may cause water to enter
your vehicle.
Cleaning Exterior Lamps/Lenses
Use only lukewarm or cold water, a soft cloth and a car
washing soap to clean exterior lamps and lenses.
Follow instructions under ªWashing Your Vehicle.º
5-88

Cleaning Aluminum Wheels
Keep your wheels clean using a soft clean cloth with
mild soap and water. Rinse with clean water. After
rinsing thoroughly, dry with a soft clean towel. A wax
may then be applied.
The surface of these wheels is similar to the painted
surface of your vehicle. Do not use strong soaps,
chemicals, abrasive polishes, abrasive cleaners,
cleaners with acid, or abrasive cleaning brushes on
them because you could damage the surface. Do not
use chrome polish on aluminum wheels.
Do not take your vehicle through an automatic car wash
that has silicone carbide tire cleaning brushes. These
brushes can also damage the surface of these wheels.
Cleaning Tires
To clean your tires, use a stiff brush with tire cleaner.
Notice:When applying a tire dressing, always take
care to wipe off any overspray or splash from all
painted surfaces on the body or wheels of the
vehicle. Petroleum-based products may damage the
paint ®nish and tires.
Sheet Metal Damage
If your vehicle is damaged and requires sheet metal
repair or replacement, make sure the body repair shop
applies anti-corrosion material to parts repaired or
replaced to restore corrosion protection.
Original manufacturer replacement parts will provide the
corrosion protection while maintaining the warranty.
Finish Damage
Any stone chips, fractures or deep scratches in the
®nish should be repaired right away. Bare metal
will corrode quickly and may develop into major
repair expense.
Minor chips and scratches can be repaired with touch-up
materials avaliable from your dealer. Larger areas of
®nish damage can be corrected in your dealer's
body and paint shop.
5-90

50,000 Miles (83 000 km)
qChange automatic transaxle ¯uid and ®lter if the
vehicle is mainly driven under one or more of
these conditions:
þ In heavy city traffic where the outside
temperature regularly reaches 90ÉF (32ÉC) or
higher
þ In hilly or mountainous terrain.
þ When doing frequent trailer towing.
þ Uses such as found in taxi, police or delivery
service.
If you do not use your vehicle under any of these
conditions, change the ¯uid and ®lter at 100,000 miles
(166 000 km).
52,500 Miles (87 500 km)
qRotate tires. SeeTire Inspection and Rotation on
page 5-65for proper rotation pattern and additional
information.(See footnote .) (See footnote +.)
60,000 Miles (100 000 km)
qIf Equipped: Replace passenger compartment air
®lter. If you drive regularly under dusty conditions,
the ®lter may require replacement more often.
qRotate tires. See
Tire Inspection and Rotation on
page 5-65for proper rotation pattern and additional
information.(See footnote .) (See footnote +.)
qReplace engine air cleaner ®lter. SeeEngine Air
Cleaner/Filter on page 5-22for more information.An Emission Control Service.
67,500 Miles (112 500 km)
qRotate tires. SeeTire Inspection and Rotation on
page 5-65for proper rotation pattern and additional
information.(See footnote .) (See footnote +.)
75,000 Miles (125 000 km)
qInspect engine air cleaner ®lter. If necessary, replace
the ®lter. If vehicle is driven in dusty/dirty conditions,
inspect ®lter at every engine oil change. See
Engine Air Cleaner/Filter on page 5-22for more
information.An Emission Control Service. (See
footnote ².)
qIf Equipped: Replace passenger compartment air
®lter. If you drive regularly under dusty conditions,
the ®lter may require replacement more often.
qRotate tires. See
Tire Inspection and Rotation on
page 5-65for proper rotation pattern and additional
information.(See footnote .) (See footnote +.)
82,500 Miles (137 500 km)
qRotate tires. SeeTire Inspection and Rotation on
page 5-65for proper rotation pattern and additional
information.(See footnote .) (See footnote +.)
6-8

90,000 Miles (150 000 km)
qIf Equipped: Replace passenger compartment air
®lter. If you drive regularly under dusty conditions,
the ®lter may require replacement more often.
qReplace engine air cleaner ®lter. See
Engine Air
Cleaner/Filter on page 5-22for more information.An Emission Control Service.
qRotate tires. SeeTire Inspection and Rotation on
page 5-65for proper rotation pattern and additional
information.(See footnote .) (See footnote +.)
97,500 Miles (162 500 km)
qRotate tires. SeeTire Inspection and Rotation on
page 5-65for proper rotation pattern and additional
information.(See footnote .) (See footnote +.)
100,000 Miles (166 000 km)
qInspect spark plug wires.An Emission Control
Service.
qReplace spark plugs.An Emission Control Service.
qChange automatic transaxle ¯uid and ®lter if the
vehicle is mainly driven under one or more of
these conditions:
þ In heavy city traffic where the outside
temperature regularly reaches 90ÉF (32ÉC) or
higher.
þ In hilly or mountainous terrain.
þ When doing frequent trailer towing.
þ Uses such as found in taxi, police or delivery
service.
qIf you haven't used your vehicle under severe
conditions listed previously and, therefore, haven't
changed your automatic transaxle ¯uid, change both
the ¯uid and ®lter.
150,000 Miles (240 000 km)
qDrain, ¯ush and re®ll cooling system (or every
60 months since last service, whichever occurs ®rst).
See
Engine Coolant on page 5-27for what to use.
Inspect hoses. Clean radiator, condenser, pressure
cap and neck. Pressure test the cooling system
and pressure cap.
An Emission Control Service.
qInspect engine accessory drive belt.An Emission
Control Service.
6-9

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto
Rico and U.S. Virgin Islands) ±
Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2003 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free; however some
services may incur costs.
7-5

Roadside offers two levels of service to the customer,Basic CareandCourtesy Care:
RoadsideBasic Careprovides:
·Toll-free number, 1-800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1-888-889-2438
·Free towing for warranty repairs
·Basic over-the-phone technical advice
·Available dealer services at reasonable costs (i.e.,
wrecker services, locksmith/key service, glass
repair, etc.)
Roadside
Courtesy Careprovides:
·RoadsideBasic Careservices (as outlined
previously)
Plus:
·FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
·FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
·FREE Flat Tire Service (spare installed on the road)
·FREE Jump Start (at home or on the road)
·FREE Fuel Delivery ($5 of fuel delivered on
the road)Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation
will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited
Warranty to eligible purchasers of 2003 Chevrolet
passenger cars and light duty trucks. (See your selling
dealer for details.)
Courtesy Careis available to retail and retail lease
customers operating 2003 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs ®rst. All
Courtesy Careservices must
be pre-arranged by Chevrolet Roadside or dealer
service management.
Basic CareandCourtesy Careare not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic CareandCourtesy Careat any time.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services.
7-6

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it ®nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you'll notify us.
Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
7-10

Compact Spare Tire........................................5-84
Compass Variance..........................................3-50
Console Shift Lever.........................................2-29
Content Theft-Deferrent....................................2-16
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-43
Coolant.........................................................3-36
Engine Temperature Gage............................3-36
Heater, Engine............................................2-22
Hot Temperature Warning Message................3-42
Cooling System..............................................5-33
Courtesy Lamps.............................................3-17
Cruise Control Light........................................3-39
Cruise Control................................................3-11
Current and Past Model Order Forms................7-12
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to
General Motors........................................7-10
Reporting Safety Defects to the
Canadian Government..............................7-10Customer Assistance Information (cont.)
Reporting Safety Defects to the
United States Government.........................7-10
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-11
D
Daytime Running Lamps/Automatic Headlamp
System......................................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-24
Delayed Entry Lighting.....................................3-17
Delayed Exit Lighting.......................................3-18
Delayed Headlamps........................................3-16
Dinghy Towing................................................4-31
Disarming with the Remote Keyless Entry
Transmitter.................................................2-17
Disarming with Your Key..................................2-17
Doing Your Own Service Work........................... 5-4
Dolly Towing..................................................4-32
Dome Lamp...................................................3-18
Door.............................................................3-45
Ajar Warning Message.................................3-45
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks............... 2-9
4