2003 CADILLAC ESCALADE EXT phone

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Service...........................................7-6
Courtesy Transportation...................................7-7Reporting Safety Defects..................................7-9
Reporting Safety Defects to the United States
Government...............................................7-9
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to
General Motors.........................................7-10
Service Publications Ordering Information.........7-10
Section 7 Customer Assistance Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac's Customer Assistance Center.
United States ± Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
7-4

Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) ± Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
All TTY users call 1-800-263-3830.
7-5

Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
žcan be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States and
Canada.
Cadillac Owner PrivilegesŸ
Roadside Service provides several Cadillac Owner
PrivilegesŸ at ªno charge,º throughout yourCadillac
Warranty Period ± 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
·Towing Service
·Battery Jump Starting
·Lock Out Assistance
·Fuel Delivery
·Flat Tire Change (Covers change only)
·Trip Interruption ± If your trip is interrupted due to
a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest Cadillac
dealership.
7-6

Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
·A description of the problem
·Name, home address, home telephone number
·Location of your Cadillac and number you are
calling from
·The model year, Vehicle Identi®cation Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who
have hearing difficulties or are speech impaired.
Cadillac has installed special telecommunication devices
called Text Telephone (TTY) in the Roadside Service
Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 ± daily, 24 hours.
Courtesy Transportation
Cadillac has always exempli®ed quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to
retail purchase/lease customers in conjunction with
the Bumper-to-Bumper coverage provided by the
New Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem
is safety-related. If it is, please call your dealership,
let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
7-7

Child Restraints (cont.)
Securing a Child Restraint in the Right
Front Seat Position...................................1-46
Top Strap Anchor Location............................1-41
Top Strap...................................................1-40
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-23
Cleaning Aluminum Wheels..............................5-97
Cleaning Exterior Lamps/Lenses.......................5-96
Cleaning Fabric/Carpet....................................5-93
Cleaning Glass Surfaces..................................5-95
Cleaning Interior Plastic Components.................5-94
Cleaning Leather............................................5-94
Cleaning the Mirror.........................................2-43
Cleaning the Speaker Covers...........................5-95
Cleaning the Top of the Instrument Panel...........5-94
Cleaning the Windshield and
Wiper Blades..............................................5-97
Cleaning Tires................................................5-98
Cleaning Vinyl................................................5-94
Cleaning Wood Panels....................................5-95
Cleaning........................................................5-93
Inside of Your Vehicle..................................5-93
Outside of Your Vehicle................................5-96
Underbody Maintenance...............................5-98
Video Screen............................................3-101
Weatherstrips..............................................5-95Climate Control System...................................3-24
Automatic...................................................3-24
Climate Controls Personalization....................3-30
Outlet Adjustment........................................3-30
Clock............................................................3-23
Compact Disc Changer Errors..........................3-97
Compact Disc Messages..................................3-81
Compass Calibration.......................................2-43
Compass Variance..........................................2-42
Content Theft-Deferrent....................................2-26
Control of a Vehicle.......................................... 4-6
Coolant.........................................................3-40
Engine Temperature Gage............................3-40
Heater, Engine............................................2-31
Surge Tank Pressure Cap.............................5-27
Cooling System..............................................5-30
Cruise Control Light........................................3-45
Cruise Control................................................3-10
Cupholder(s)..................................................2-52
Current and Past Model Order Forms................7-11
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
4

Headlamp......................................................5-53
Aiming.......................................................5-53
Horizontal Aiming.........................................5-54
Vertical Aiming............................................5-55
Headlamps....................................................5-58
Bulb Replacement.......................................5-57
Front Turn Signal, Sidemarker and
Daytime Running Lamps...........................5-62
Halogen Bulbs............................................5-57
High Intensity Discharge (HID) Lighting...........5-57
Headphones...................................................3-88
Heated Seats................................................... 1-3
Heating.........................................................3-28
Highway Hypnosis...........................................4-40
Hill and Mountain Roads..................................4-40
Hitches..........................................................4-57
HomeLink Transmitter, Programming..................2-49
HomeLink
žTransmitter....................................2-48
Hood............................................................5-10
Checking Things Under................................5-10
Release.....................................................5-10
Horn............................................................... 3-7
How the System Works...................................3-21
How to Add Coolant to the Coolant
Surge Tank.................................................5-32
How to Add Fluid............................................5-23
How to Check Lubricant...................................5-51
How to Check Power Steering Fluid..................5-37
How to Check........................................5-21, 5-67How to Inspect...............................................5-19
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-13
Hydroplaning..................................................4-36
I
If No Steam Is Coming From Your Engine..........5-29
If Steam Is Coming From Your Engine...............5-28
If the Light is Flashing.....................................3-43
If the Light Is On Steady.................................3-43
If You Are Stuck in Sand, Mud, Ice or Snow.......4-46
If You Do Decide To Pull A Trailer.....................4-53
If You're Caught in a Blizzard...........................4-44
Ignition Positions.............................................2-28
Ignition Transmission Lock Check......................6-14
Illuminated Visor Vanity Mirrors.........................2-25
Infants and Young Children, Restraints...............1-31
In¯ation Ð Tire Pressure.................................5-67
Inspection......................................................6-16
Brake System.............................................6-16
Engine Cooling System................................6-16
Exhaust System..........................................6-15
Fuel System...............................................6-16
Part C - Periodic Maintenance.......................6-15
Steering and Suspension..............................6-15
Transfer Case and Front Axle
(All-Wheel Drive)......................................6-16
8