2003 CADILLAC ESCALADE EXT service schedule

How This Section is Organized
This maintenance schedule is divided into ®ve parts:
ªPart A: Scheduled Maintenance Servicesºexplains
what to have done and how often. Some of these
services can be complex, so unless you are technically
quali®ed and have the necessary equipment, you should
let your GM dealer's service department do these jobs.
Your GM dealer has GM-trained and supported service
people that will perform the work using genuine GM parts.
{CAUTION:
Performing maintenance work on a vehicle
can be dangerous. In trying to do some jobs,
you can be seriously injured. Do your own
maintenance work only if you have the
required know-how and the proper tools and
equipment for the job. If you have any doubt,
have a quali®ed technician do the work.
If you want to get the service information, see
Service
Publications Ordering Information on page 7-10.ªPart B: Owner Checks and Servicesºtells you what
should be checked and when. It also explains what
you can easily do to help keep your vehicle in good
condition.
ªPart C: Periodic MaintenanceInspectionsºexplains
important inspections that your dealer's service
department can perform for you.
ªPart D: Recommended Fluids and Lubricantsºlists
some recommended products necessary to help
keep your vehicle properly maintained. These products,
or their equivalents, should be used whether you do
the work yourself or have it done.
ªPart E: Maintenance Recordºis a place for you to
record and keep track of the maintenance performed
on your vehicle. Keep your maintenance receipts.
They may be needed to qualify your vehicle for
warranty repairs.
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Part A: Scheduled Maintenance
Services
This part contains engine oil and chassis lubrication
scheduled maintenance which explains the engine oil life
system and how it indicates when to change the
engine oil and ®lter. Lubricate chassis components with
each oil change. Also, listed are scheduled maintenance
services which are to be performed at the mileage
intervals speci®ed.
Using Your Maintenance Schedule
We at General Motors want to help you keep your
vehicle in good working condition. But we don't know
exactly how you'll drive it. You may drive very short
distances only a few times a week. Or you may drive
long distances all the time in very hot, dusty weather.
You may use your vehicle in making deliveries.
Or you may drive it to work, to do errands or in many
other ways.
Because of all the different ways people use their
vehicles, maintenance needs vary. You may need more
frequent checks and replacements. So please read
the following and note how you drive. If you have any
questions on how to keep your vehicle in good condition,
see your dealer.This part tells you the maintenance services you should
have done and when to schedule them.
When you go to your dealer for your service needs,
you'll know that GM-trained and supported service
people will perform the work using genuine GM parts.
The proper ¯uids and lubricants to use are listed in
Part D. Make sure whoever services your vehicle uses
these. All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
This schedule is for vehicles that:
·carry passengers and cargo within recommended
limits. You will ®nd these limits on your vehicle's
Certi®cation/Tire label. See
Loading Your Vehicle
on page 4-48.
·are driven on reasonable road surfaces within legal
driving limits.
·are driven off-road in the recommended manner.
See
Operating Your All-Wheel-Drive Vehicle Off
Paved Roads on page 4-18.
·use the recommended fuel. SeeGasoline Octane
on page 5-4
.
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Scheduled Maintenance
The services shown in this schedule up to 100,000 miles
(166 000 km) should be repeated after 100,000 miles
(166 000 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240 000 km) should be repeated at the same interval
after 150,000 miles (240 000 km) for the life of this
vehicle.
See
Part B: Owner Checks and Services on page 6-11andPart C: Periodic MaintenanceInspections on
page 6-15.
Footnotes
²The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle 's useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page 6-16.
Engine Oil and Chassis Lubrication
Scheduled Maintenance
Change engine oil and ®lter as indicated by the
GM Oil Life System (or every 12 months, whichever
occurs ®rst). Reset the system.
Your vehicle has a computer system that lets you know
when to change the engine oil and ®lter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change will be indicated can vary
considerably. For the oil life system to work properly,
you must reset the system every time the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A CHANGE ENGINE OIL message will
come on. Change your oil as soon as possible within
the next two times you stop for fuel. It is possible that,
if you are driving under the best conditions, the oil
life system may not indicate that an oil change is
necessary for over a year. However, your engine oil and
®lter must be changed at least once a year and at
this time the system must be reset. Your dealer has
GM-trained service people who will perform this
work using genuine GM parts and reset the system.
It is also important to check your oil regularly and keep
it at the proper level.
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If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. See
Engine Oil on
page 5-14for information on resetting the system.
An Emission Control Service.
Lubricate chassis components with each engine oil
and ®lter change.
Lubricate the front suspension, ball joints, steering
linkage, transmission shift linkage and parking brake
cable guides. Ball joints should not be lubricated unless
their temperature is 10ÉF (-12ÉC) or higher, or they
could be damaged.
See the mileage intervals following for additional
services that may be performed with an engine oil
change and chassis lubrication. After the services are
performed, record the date, odometer reading and
who performed the service on the maintenance record
pages in Part E of this schedule.
7,500 Miles (12 500 km)
qCheck rear/front axle ¯uid level and add ¯uid as
needed. Check constant velocity joints and axle seals
for leaking.
qRotate tires. See
Tire Inspection and Rotation on
page 5-68for proper rotation pattern and additional
information.(See footnote +.)
15,000 Miles (25 000 km)
qInspect engine air cleaner ®lter change indicator.
If necessary, replace the ®lter. If vehicle is driven
in dusty/dirty conditions, inspect ®lter change
indicator at every engine oil change. See
Engine Air
Cleaner/Filter on page 5-19for more information.An Emission Control Service. (See footnote ².)
qCheck rear/front axle ¯uid level and add ¯uid as
needed. Check constant velocity joints and axle seals
for leaking.
qRotate tires. See
Tire Inspection and Rotation on
page 5-68for proper rotation pattern and additional
information.(See footnote +.)
6-6

Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from ªOwner Checks and Servicesº or ªPeriodic Maintenanceº on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Maintenance Record
6-19

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
·A description of the problem
·Name, home address, home telephone number
·Location of your Cadillac and number you are
calling from
·The model year, Vehicle Identi®cation Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who
have hearing difficulties or are speech impaired.
Cadillac has installed special telecommunication devices
called Text Telephone (TTY) in the Roadside Service
Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 ± daily, 24 hours.
Courtesy Transportation
Cadillac has always exempli®ed quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to
retail purchase/lease customers in conjunction with
the Bumper-to-Bumper coverage provided by the
New Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem
is safety-related. If it is, please call your dealership,
let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
7-7

Transportation Options
Warranty service can generally be completed while
you wait. However, if you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a
one way shuttle ride to a destination up to 10 miles
from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (®ve days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (®ve day maximum) may be available.
Claim amounts should re¯ect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you
for a rental vehicle you obtained, at actual cost, up to
a maximum of $37.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for
fuel usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage or
rental usage beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
7-8