2003 BUICK RANDEZVOUS ESP

When You Are Ready to Leave After
Parking on a Hill
1. Apply your regular brakes and hold the pedal down
while you:
start your engine,
shift into a gear, and
release the parking brake.
2. Let up on the brake pedal.
3. Drive slowly until the trailer is clear of the chocks.
4. Stop and have someone pick up and store the
chocks.
Maintenance When Trailer Towing
Your vehicle will need service more often when you’re
pulling a trailer. See the Maintenance Schedule for more
on this. Things that are especially important in trailer
operation are automatic transaxleuid (don’t overll),
engine oil, belts, cooling system and brake system. Each
of these is covered in this manual, and the Index will help
yound them quickly. If you’re trailering, it’s a good idea
to review these sections before you start your trip.
Check periodically to see that all hitch nuts and bolts
are tight.
Trailer Wiring Harness
Your vehicle may have a trailer wiring harness located
at the rear of your vehicle. To use the trailer wiring
harness you need a converter kit. Contact your dealer
for more information.
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Automatic Transaxle Fluid
When to Check and Change
A good time to check your automatic transaxlefluid
level is when the engine oil is changed.
Change both thefluid andfilter every 50,000 miles
(83 000 km) if the vehicle is mainly driven under one or
more of these conditions:
•In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
•In hilly or mountainous terrain.
•When doing frequent trailer towing.
•Uses such as found in taxi, police or delivery
service.
If you do not use your vehicle under any of these
conditions, change thefluid andfilter at 100,000 miles
(166 000 km).
SeePart A: Scheduled Maintenance Services on
page 6-4.
How to Check
Because this operation can be a little difficult, you may
choose to have this done at the dealership service
department.
If you do it yourself, be sure to follow all the instructions
here, or you could get a false reading on the dipstick.Notice:Too much or too littlefluid can damage
your transaxle. Too much can mean that some of the
fluid could come out and fall on hot engine or
exhaust system parts, starting afire. Too littlefluid
could cause the transaxle to overheat. Be sure
to get an accurate reading if you check your
transaxlefluid.
Wait at least 30 minutes before checking the transaxle
fluid level if you have been driving:
•When outside temperatures are above 90°F (32°C).
•At high speed for quite a while.
•In heavy traffic - especially in hot weather.
To get the right reading, thefluid should be at normal
operating temperature, which is 180°Fto200°F
(82°Cto93°C).
Get the vehicle warmed up by driving about 15 miles
(24 km) when outside temperatures are above 50°F
(10°C).Ifit’s colder than 50°F (10°C), you may have to
drive longer.
Checking the Fluid Level
Prepare your vehicle as follows:
•Park your vehicle on a level place. Keep the engine
running.
•With the parking brake applied, place the shift lever
in PARK (P).
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Notice:We recommend you use onlyfluid labeled
DEXRON®-III, becausefluid with that label is
made especially for your automatic transmission.
Damage caused byfluid other than DEXRON
®-III is
not covered by your new vehicle warranty.
3. After addingfluid, recheck thefluid level as
described under“How to Check.”
4. When the correctfluid level is obtained, push the
dipstick back in all the way.
Engine Coolant
The cooling system in your vehicle isfilled with
DEX-COOL®engine coolant. This coolant is designed
to remain in your vehicle for 5 years or 150,000 miles
(240 000 km), whichever occursfirst, if you add
only DEX-COOL
®extended life coolant.
The following explains your cooling system and how to
add coolant when it is low. If you have a problem
with engine overheating, seeEngine Overheating on
page 5-22.A 50/50 mixture of clean, drinkable water and
DEX-COOL
®coolant will:
•Give freezing protection down to−34°F(−37°C).
•Give boiling protection up to 265°F (129°C).
•Protect against rust and corrosion.
•Help keep the proper engine temperature.
•Let the warning messages and gages work as they
should.
Notice:When adding coolant, it is important that
you use only DEX-COOL
®(silicate-free) coolant.
If coolant other than DEX-COOL®is added to
the system, premature engine, heater core or
radiator corrosion may result. In addition, the engine
coolant will require change sooner -- at 30,000 miles
(50,000 km) or 24 months, whichever occursfirst.
Damage caused by the use of coolant other
than DEX-COOL
®is not covered by your new vehicle
warranty.
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Uniform Tire Quality Grading
Quality grades can be found where applicable on the
tire sidewall between tread shoulder and maximum
section width. For example:
Treadwear 200 Traction AA Temperature A
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration, which grades tires by
treadwear, traction and temperature performance.
(This applies only to vehicles sold in the United States.)
The grades are molded on the sidewalls of most
passenger car tires. The Uniform Tire Quality Grading
system does not apply to deep tread, winter-type
snow tires, space-saver or temporary use spare tires,
tires with nominal rim diameters of 10 to 12 inches
(25 to 30 cm), or to some limited-production tires.
While the tires available on General Motors passenger
cars and light trucks may vary with respect to these
grades, they must also conform to federal safety
requirements and additional General Motors Tire
Performance Criteria (TPC) standards.
Treadwear
The treadwear grade is a comparative rating based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course.
For example, a tire graded 150 would wear one and
a half (1.5) times as well on the government course asa tire graded 100. The relative performance of tires
depends upon the actual conditions of their use,
however, and may depart significantly from the norm
due to variations in driving habits, service practices and
differences in road characteristics and climate.
Traction–AA, A, B, C
The traction grades, from highest to lowest, are AA, A,
B, and C. Those grades represent the tire’s ability
to stop on wet pavement as measured under controlled
conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor
traction performance. Warning: The traction grade
assigned to this tire is based on straight-ahead braking
traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.
Temperature–A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation
of heat and its ability to dissipate heat when tested
under controlled conditions on a specified indoor
laboratory test wheel. Sustained high temperature can
cause the material of the tire to degenerate and
reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a
level of performance which all passenger car tires must
meet under the Federal Motor Vehicle Safety Standard
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If the accessory inflator system does not turn on or the
light does not come on, the fuse may be blown or
installed incorrectly. SeeFuses and Circuit Breakers on
page 5-86or see your dealer for service.
Your accessory inflator will automatically shut off after
about 10 minutes. The light in the switch will blink. After
about one minute you can use the system again. Press
the inflator switch and the indicator light will come on.
Notice:Don’t run your accessory inflator for longer
than 30 minutes at one time. If you do, you may
damage the system.
After running the accessory inflator for 30 minutes, wait
at least 10 minutes before restarting the accessory
inflator.
To turn off the inflator, do the following:
1. Press the switch and detach the hose,first from the
inflated object, then from the outlet.
2. Put the protective cap back on.
3. Place the inflator kit tools in the pouch, and store in
the glove box.
To put the cover back on, line up the tabs at the back of
the cover and put it in place. Push down the tab to
secure the cover.If a Tire Goes Flat
It’s unusual for a tire to“blowout”while you’re driving,
especially if you maintain your tires properly. If air goes
out of a tire, it’s much more likely to leak out slowly.
But if you should ever have a“blowout”, here are a few
tips about what to expect and what to do:
If a front tire fails, theflat tire will create a drag that
pulls the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheelfirmly.
Steer to maintain lane position, and then gently brake to
a stop well out of the traffic lane.
A rear blowout, particularly on a curve, acts much like a
skid and may require the same correction you’d use
in a skid. In any rear blowout, remove your foot from the
accelerator pedal. Get the vehicle under control by
steering the way you want the vehicle to go. It may be
very bumpy and noisy, but you can still steer. Gently
brake to a stop—well off the road if possible.
If a tire goesflat, the next part shows how to use your
jacking equipment to change aflat tire safely.
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Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Buick helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to 10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (ve days maximum)
may be available for the use of public transportation
such a s taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (ve day maximum may be available).
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
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