2003 BUICK LESABRE phone

{CAUTION:
Wet brakes can cause accidents. They won't
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you're going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.Hydroplaning doesn't happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot of water is standing
on the road. If you can see re¯ections from trees,
telephone poles or other vehicles, and raindrops
ªdimpleº the water's surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn't a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine's air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you can't avoid deep puddles or standing water,
drive through them very slowly.
4-19

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7Reporting Safety Defects..................................7-9
Reporting Safety Defects to the United States
Government...............................................7-9
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to General Motors.....7-10
Service Publications Ordering Information.........7-10
Section 7 Customer Assistance Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK. (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Buick, the letter should be addressed to Buick's
Customer Assistance Center.
United States ± Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
7-4

Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands) ±
Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
7-5

Roadside Assistance Program
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the 3 year/36,000 mile (60 000 km) new car
warranty (whichever occurs ®rst).
Our commitment to Buick owners has always included
superior service through our network of Buick dealers.
Buick Premium Roadside Assistance provides an
extra measure of convenience and security.
Buick's Roadside Assistance toll-free number is staffed
by a team of technically trained advisors, who are
available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest Buick
dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
·Fuel delivery
·Lock-out service (identi®cation required)
·Tow to nearest dealership for warranty service
·Change a ¯at tire
·Jump startsWe have quick, easy access to telephone numbers of the
following additional services depending on your needs:
·Hotels
·Glass replacement
·Tire repair facilities
·Rental vehicle or taxis
·Airports or train stations
·Police, ®re department or hospitals
In many instances, mechanical failures are covered
under Buick's comprehensive warranty. However, when
other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
·Location of vehicle
·Telephone number of your location
·Vehicle model, year and color
·Mileage of vehicle
·Vehicle Identi®cation Number (VIN)
·Vehicle license plate number
Buick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick's
judgement, the claims become excessive in frequency or
type of occurrence.
7-6

While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we're only a phone call
away. Buick Roadside Assistance: 1-800-252-1112, text
telephone (TTY) users, call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Buick has always exempli®ed quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
7-7

Cornering Lamps............................................3-15
Courtesy Lamps.............................................3-18
Cruise Control Light........................................3-44
Cruise Control................................................3-11
Current and Past Model Order Forms................7-11
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-10
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government.............................................. 7-9
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-10
D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-25, 3-29
Delayed Entry Lighting.....................................3-18Delayed Exit Lighting.......................................3-18
Delayed Locking.....................................2-11, 3-53
Dinghy Towing................................................4-32
Diversity Antenna System.................................3-81
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-33
Door.............................................................2-10
Central Door Unlocking System.....................2-10
Delayed Locking..........................................2-11
Door Ajar Reminder.....................................2-11
Locks.......................................................... 2-9
Power Door Locks.......................................2-10
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-13
Driver ID.......................................................3-54
Driver Information Center (DIC).........................3-45
DIC Controls and Displays............................3-46
DIC Vehicle Personalization..........................3-50
DIC Warnings and Messages........................3-49
Driver............................................................1-12
Position, Safety Belt.....................................1-12
Driving On Grades..........................................4-41
Driving on Snow or Ice....................................4-26
Driving Through Deep Standing Water...............4-19
Driving Through Flowing Water.........................4-20
Driving with a Trailer.......................................4-39
4