2002 VOLKSWAGEN PASSAT service

engine
Engine:
Next Service:
Date : ........................ .
km: ................... .
whichever occurs first
22
Today's date and
stamp

Service at
1 Engine: and
1 Engine: for
1 Exhaust system:
(TDI engine only)
1 Battery: (Passat)
1 Battery:
(where
1 add if necessary
1
1 transmission: add if necessary; check for
1 Rotate from front to rear
1 Tires/spare
for
1 Drive shafts:
memory; purge if necessary
1 Roo f frame:
1 Front

Service at
Head lights: Adjust
Rear spoiler: Lubricate (New Beetle only)
Road test: kickdown, braking, steering, heating and ventilation, air condition­
liming belt: Replace (TDI engine
Engine:
liming belt and timing belt tensioning roller: R eplace (Passat, Golf, Jetta, New
Beetle 1.8 T engine only)
Next Service:
Date: ........................ .
Miles/ km: .......... ......... .
whichever occurs first
24
Today's date and
Volkswagen Dealer stamp

Dear owner,
This booklet contains the warranties
cable to yo ur new Volkswage n. read
th
ese warr anties to determin e your warranty right s and obliga tions.
Warr anty
cludes bumper to bumpe r coverage
for4 years or mil es, which eve r occurs
and powertrain coverage for
5
year s or
is also warranted against
corrosion perforation for p eriod of 12 years irrespective of mileage.
In additi on, your vehicle is covered by
chased a California specification vehicle, you
may als o have righ ts unde r
rantie s w hen eve r a repair to your e mi ssio n
co
ntro l system is requir ed to determine
w he
ther it is covered b y warranty.
faction in understanding the warranties that
appl y to your Volkswagen is important to us.
A ny
quest ions concerning warranty coverage
s
houl d be di recte d to:
Volkswagen Customer Center
3499 West Hamlin Road
Rochest e r Hill s,
If yo u have concern or you are not satisfied
w
ith t h e serv ice th a t yo u receive from your d
ealer,
we su gge st that yo u d is c u ss it wi th th e
Se rv ice
Manage r at your d ea le rs hip .
or write to the Volkswagen Custo mer
Volkswagen of America, Inc., pro vides
diation a nd arbitratio n service for the
ti on of d isputes arising und er thi s Limited
New Vehicle Warranty. This service is
LINE and is conducte d thro ugh
loca l offices o f th e Bette r B usin ess Bureau . If you wis h to use this ser v ice.
o f 13etter Business Bu reaus, Inc.
Notice of Add ress
Purchase
The
Act requires manufacturers to be in a
posi tion to
contac t ve hicl e owners if a
tion of a product defect becomes necessary.
I f yo u
change your address or buy a used
Volkswage n, complete on e o f the postcard s
in the
middle of thi s bookl et. need not
use this card if yo u purch ased your
swagen throug h an authorize d Volkswagen
deale
r.

What is covered .. .. .. .. .. .. .. .. .. .. .. .
What is not covered .. .. .. .. .. . .. .. .. . 11
24 Hour Roadside Assistance 13
The
Emissions Warranties 1 4
.................. .............. 14
Emissions
. . . . . . . . . . . . . . . . 19
requires us to provide
you with the
Emissions
Warranty Statement .. .. .. .. .. .. .. .. .. .
WARRANTY STATEMENT .............
Emissio ns Pe rformance Warranty . . . . . 24
.. .. .. .... .... .. . .. 28
..................
BBB
Service Publications . . . . . . . . . . . . . 3 1
Product service
. . . . . . . . . . 31
Tire Manufacturers .. .. .. .. .. . .. .. 32
List of tire manufacturers for new
. . . . . . . . . . . . . . . . . . 32

the original pur­chaser or orig inal l essee; or if the veh icle
i s fir st placed in
service as a or car, on the date s u ch vehicl e is
firs t pl aced in service.
Free-of -charge repair
a u thorized Volk swage n dea ler
w
ill repair defective part or repl ace it
Emergency repairs
If an emergency repa ir was perform ed by a
non-Vo lkswagen service facility, keep all re­
ceipts, repair
orders, and pan s remove d from
yo
ur Volkswage n.
will be reimbursed if the rep air work was
n
eeded and correctl y performed and it was
impo ssible
or unreaso nable under the ci r­
cumstanc es to tow or driv e you r Volkswagen
to the nearest authorized Volkswagen dealer.
Thi s Limited New
a new or remanufactured genuine
A stat em ent of th e ci rcums tances pre­
vented y
ou from getting to an authorized Volk s wagen deale r, tog eth er
warr anty ser­
v i
ce you receive, you may wis h to follow th e
s
teps set page
Vol k swagen of Amer ica , Inc., provid es a m e­
diati o n and arbitration service for the resolu­
tion
of warranty a nd other product relat ed
di s
putes. Thi s service is called BBB LINE and is conducted through local offices
of the Better Busin ess Bureau. If you wis h to
u
se th is service, you may call following
toll -free numbe r: T
e
l.:
We encourage you to use LINE b e­
f o re yo u decide t o seek remedies in court o f
l aw
In s
ome sta tes you may be required to use BBB before you can assert your
right s in a court of law.
The BBB LINE serv ice is f ree of ch arge
a nd
permits yo u to present an attorney. A dditi onal information on BBB
LINE can be
Limit ed New Warranty 3

Maintenance services and
a defect in material or workmanship are not
covere d after the first yea r or mile s,
w hi ch eve r occurs first (i.e. headl ight adjust-
ment). Th is warranty does not cove r w hee l
alignm e
nt or tire bala ncing.
th e vehi cle perfor mance speci ­
ficatio ns from those set by the veh icle manu­
facture r, modific ations to the vehicle (in ­
cludin g
the engin e management syste m) , ac­
cessor ies such as alarm systems, remote
s tarters , roof racks o r communication s
e quipment, defects or failures resulting from
the use of new parts not so ld or appr oved by
Volkswagen, or use d pa
rts, or the res ultant
dam age to assoc ia te d part s or syste ms; or;
Warranty
accommodate a glass roof structur e or other
s im
ila r alteratio ns; or
damage or malfunctions cause d by inten­
tional or unintentional mi sfueling. collision
or modifi
cations of the ve hicle, including,
but not limited to the in stallat ion of en gin e manage ment components not approved by Volkswagen; or
damage or malfunction s res ultin g from the use of th e ve hicl e in competiti ve events or
ca use d by accident or fire; or
damage or malfunctions resu lting from
co
ntinued operation of the ve hicle after a
warning light , gauge reading or other warn­
i ngs indi
cate a mechan ical or operat iona l
probl em; or
damage or m alfuncti ons due to s uspen-
s i
on modification s, su ch as the install ation of

Warranty
Limited Powertrain Warranty
What is covered
Warranty period
The coverage under this warranty lasts for
5 years
or
The Limited Warranty covers any
repair to cor r
ect a m anufacturer's defect in
material or workmanship for the following
Volkswagen parts and components:
Engine
Cylinder block and all internal parts, cylinder head and all internal parts, valve train, spur
belt, flywheel, oil pump, water pump,
plied warranty of merchantability or
ranty of fitness for a particular purpose, is
limited in duration to the period of this
written warranty. s tates do not a llow
limitations
on how long an impli ed warranty
la sts, so this limitation may not apply to
you
Transmiss ion
joints .
Where to go for warranty service
This warranty will be honored by any
rized dealer in the United
including its territories, or
If yo ur Volkswage n is brought to an rized Volkswagen dealer outside the United
including its territorie s, or
rial or workmansh ip be corrected only under the terms of
swage n vehicles in effect in that
Limited Powertrain Warranty 7