2002 TOYOTA HIGHLANDER service

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Before emergency towing, check that
the eyelet is not broken or damaged
and that the installation bolts are not
loose.
Fasten the towing cable or chain se-
curely to the eyelet.
Do not jerk the eyelet. Apply steady
and even force.
To avoid damaging the eyelet, do not
pull from the side or at a vertical
angle. Always pull straight ahead.
CAUTION
If the emergency towing eyelet is
used to get out when your vehicle
becomes struck in mud, sand or oth-
er condition from which the vehicle
cannot be driven out under its own
power, make sure to observe the pre-
cautions mentioned below. Otherwise,
excessive stress will be put on the
eyelet and the towing cable or chain
may break, causing serious injury or
damage.
If the towing vehicle can hardly
move, do not forcibly continue the
towing. Contact your Toyota dealer
or a commercial tow truck service
for assistance.
Tow the vehicle as straight ahead
as possible.
Keep away from the vehicle during
towing.
The following methods are effective to get
out when your vehicle is struck in mud,
sand or other condition from which the
vehicle cannot be driven out under its own
power. Use extreme caution when towing
vehicles. In addition, keep away from the
vehicles and towing cable or chain when
towing.
Remove the soil and sand in the front
and the back of the tires.
Place a stone or wood under the tires.
—Emergency towing eyelet
precautions — Tip s fo r to win g a st u ck
vehicle

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Your Toyota vehicle has been designed for
fewer maintenance requirements with long-
er service intervals to save both your time
and money. However, each regular mainte-
nance, as well as daytoday care, is
more important than ever before to ensure
smooth, troublefree, safe, and economical
drivings.
It is the owner ’s responsibility to make
sure the specified maintenance, including
general maintenance service, is performed.
Note that both the new vehicle and emis-
sion control system warranties specify that
proper maintenance and care must be per-
formed. See “Owner ’s Warranty Informa-
tion Booklet” or “Owner ’s Manual Supple-
ment” for complete warranty information.
General maintenance
General maintenance items are those day
today care practices that are important to
your vehicle for proper operation. It is the
owner ’s responsibility to ensure that the
general maintenance items are performed
regularly.
These checks or inspections can be done
either by yourself or a qualified technician,
or if you prefer, your Toyota dealer will be
pleased to do them at a nominal cost. Scheduled maintenance
The scheduled maintenance items listed in
the “Scheduled Maintenance Guide” or
“Owner ’s Manual Supplement” are those
required to be serviced at regular inter-
vals.
For details of your maintenance schedule,
read the “Scheduled Maintenance Guide”
or “Owner ’s Manual Supplement”.
It is recommended that any replacement
parts used for maintenance or for the
repair of the emission control system
be Toyota supplied.
The owner may elect to use nonToyota
supplied parts for replacement pur-
poses without invalidating the emission
control system warranty. However, use
of replacement parts which are not of
equivalent quality may impair the effec-
tiveness of the emission control sys-
tems.
You may also elect to have mainte-
nance, replacement, or repair of the
emission control devices and system
performed by any automotive repair es-
tablishment or individual without invali-
dating this warranty. See “Owner’s War-
ranty Information Booklet” or “Owner’s
Manual Supplement” for complete war-
ranty information.Where to go for service?
Toyota technicians are welltrained spe-
cialists and are kept up to date with the
latest service information through technical
bulletins, service tips, and indealership
training programs. They learn to work on
Toyotas before they work on your vehicle,
rather than while they are working on it.
You can be confident that your Toyota
dealer ’s service department performs the
best job to meet the maintenance require-
ments on your vehicle—reliably and eco-
nomically.
Your copy of the repair order is proof that
all required maintenance has been per-
formed for warranty coverage. And if any
problems should arise with your vehicle
while under warranty, your Toyota dealer
will promptly take care of it. Again, be
sure to keep a copy of the repair order
for any service performed on your Toyota.
What about doityourself maintenance?
Many of the maintenance items are easy
to do yourself if you have a little mechani-
cal ability and a few basic automotive
tools. Simple instructions for how to per-
form them are presented on page 245 in
Section 7.
Maintenance requirements

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If you are a skilled doityourself mechan-
ic, the Toyota service manuals are recom-
mended. Please be aware that doityour-
self maintenance can affect your warranty
coverage. See “Owner ’s Warranty Informa-
tion Booklet” or “Owner ’s Manual Supple-
ment” for the details. Listed below are the general maintenance
items that should be performed as fre-
quently as specified. In addition to check-
ing the items listed, if you notice any
unusual noise, smell or vibration, you
should investigate the cause or take your
vehicle to your Toyota dealer or a quali-
fied service shop immediately. It is recom-
mended that any problem you notice be
brought to the attention of your dealer or
the qualified service shop for their advice.
CAUTION
Make these checks only where ade-
quate ventilation can be obtained if
you run the engine.
OUTSIDE THE VEHICLE
Items listed below should be performed
from time to time, unless otherwise
specified.
Tire pressure
Check the pressure with a gauge every
two weeks, or at least once a month. See
page 260 in Section 72 for additional
information.Tire surface and wheel nuts
Check the tires carefully for cuts, damage
or excessive wear. See page 261 in Sec-
tion 72 for additional information. When
checking the tires, make sure no nuts are
missing, and check the nuts for loose-
ness. Tighten them if necessary.
Tire rotation
Rotate the tires according to the
maintenance schedule. (For scheduled
maintenance information, please refer to
the “Scheduled Maintenance Guide” or
“Owner ’s Manual Supplement”.) See page
262 in Section 72 for additional
information.
Fluid leaks
Check underneath for leaking fuel, oil, wa-
ter or other fluid after the vehicle has
been parked for a while. If you smell fuel
fumes or notice any leak, have the cause
found and corrected immediately.
Doors and engine hood
Check that all side doors and back door
operate smoothly and all latches lock se-
curely. Make sure the engine hood sec-
ondary latch secures the hood from open-
ing when the primary latch is released.
General maintenance

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INSIDE THE VEHICLE
Items listed below should be checked
regularly, e.g. while performing periodic
services, cleaning the vehicle, etc.
Lights
Make sure the headlights, stop lights, tail
lights, turn signal lights, and other lights
are all working. Check headlight aim.
Service reminder indicators and warning
buzzers
Check that all service reminder indicators
and warning buzzers function properly.
Steering wheel
Check that it has the specified free play.
Be alert for changes in steering condition,
such as hard steering or strange noise.
Seats
Check that all seat controls such as seat
adjusters, seatback recliner, etc. operate
smoothly and that all latches lock securely
in any position. Check that the head re-
straints move up and down smoothly and
that the locks hold securely in any latched
position. For foldingdown rear seatbacks,
check that the latches lock securely. Seat belts
Check that the seat belt system such as
buckles, retractors and anchors operate
properly and smoothly. Make sure the belt
webbing is not cut, frayed, worn or dam-
aged.
Accelerator pedal
Check the pedal for smooth operation and
uneven pedal effort or catching.
Brake pedal
Check the pedal for smooth operation and
that the pedal has the proper clearance.
Check the brake booster function.
Brakes
At a safe place, check that the brakes do
not pull to one side when applied.
Parking brake
Check that the pedal has the proper travel
and that, on a safe incline, your vehicle
is held securely with only the parking
brake applied.
Automatic transmission “Park” mecha-
nism
Check the lock release button of the se-
lector lever for proper and smooth opera-
tion. On a safe incline, check that your
vehicle is held securely with the selector
lever in “P” position and all brakes re-
leased.
IN THE ENGINE COMPARTMENT
Items listed below should be checked
from time to time, e.g. each time when
refueling.
Washer fluid
Make sure there is sufficient fluid in the
tank. See page 271 in Section 73 for
additional information.
Engine coolant level
Make sure the coolant level is between
the “F” and “L” lines on the seethrough
reservoir when the engine is cold. See
page 256 in Section 72 for additional
information.
Radiator, condenser and hoses
Check that the front of the radiator and
condenser are clean and not blocked with
leaves, dirt or insects. See page 257 in
Section 72 for additional information.

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Battery electrolyte level
Your Toyota has a maintenance free bat-
tery. You do not have to add distilled wa-
ter. For longer life of the battery, however,
see page 268 for additional information.
Brake fluid level
Make sure the brake fluid level is correct.
See page 257 in Section 72 for addition-
al information.
Engine oil level
Check the level on the dipstick with the
engine turned off and the vehicle parked
on a level spot. See page 254 in Section
72 for additional information.
Power steering fluid level
Check the level through the reservoir. The
level should be in the “HOT” or “COLD”
range depending on the fluid temperature.
See page 258 in Section 72 for addition-
al information.
Exhaust system
If you notice any change in the sound of
the exhaust or smell exhaust fumes, have
the cause located and corrected immedi-
ately. (See “Engine exhaust cautions” on
page 185 in Section 2.) Be on the alert for changes in perfor-
mance, sounds, and visual tipoffs that
indicate service is needed. Some impor-
tant clues are as follows:
Engine missing, stumbling, or pinging
Appreciable loss of power
Strange engine noises
A leak under the vehicle (however, wa-
ter dripping from the air conditioning
after use is normal.)
Change in exhaust sound (This may
indicate a dangerous carbon monoxide
leak. Drive with the windows open and
have the exhaust system checked im-
mediately.)
Flatlooking tire; excessive tire squeal
when cornering; uneven tire wear
Vehicle pulls to one side when driving
straight on a level road
Strange noises related to suspension
movement
Loss of brake effectiveness; spongy
feeling brake pedal; pedal almost
touches floor; vehicle pulls to one side
when braking
Engine coolant temperature continually
higher than normalIf you notice any of these clues, take your
vehicle to your Toyota dealer as soon as
possible. It probably needs adjustment or
repair.
CAUTION
Do not continue driving with the ve-
hicle unchecked. It could result in se-
rious vehicle damage and possibly
personal injury.
Does your vehicle need
repairing?

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Some states have vehicle emission in-
spection programs which include OBD
(OnBoard Diagnostics) che cks.
The OBD system monitors the operation
of the emission control system. When the
OBD system determines that a problem
exists somewhere in the emission control
system, the malfunction indicator lamp
comes on. In this case, your vehicle may
not pass the I/M test and need to be
repaired. Contact your Toyota dealer to
service the vehicle.
Even if the malfunction indicator lamp
does not come on, your vehicle may not
pass the I/M test as readiness codes
have not been set in the OBD system.
Readiness codes are automatically set
during ordinary driving. However, when the
battery is disconnected or run down, the
codes are erased. Also, depending on
your driving habits, the codes may not be
completely set.
Also, if the malfunction indicator lamp had
come on recently due to temporary mal-
function such as a loose fuel tank cap,
your vehicle may not pass the I/M test. The malfunction indicator lamp will go off
after taking several driving trips, but the
error code in the OBD system will not be
cleared unless about 40 trips or more are
taken.
If your vehicle does not pass the I/M test
even the malfunction indicator lamp does
not come on, contact your Toyota dealer
to prepare the vehicle for retesting.
Emissions Inspection and
Maintenance (I/M) programs

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DOITYOURSELF MAINTENANCE
Introduction
Engine compartment overview 246
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Fuse locations 248
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Doityourself service precautions 249
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Positioning the jack 250
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Parts and tools 251
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SECTION 7 1

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If you perform maintenance by yourself,
be sure to follow the correct procedure
given in this section.
You should be aware that improper or in-
complete servicing may result in operating
problems.
Performing doityourself maintenance
during the warranty period may affect your
warranty coverage. Read the separate
Toyota Warranty statement for details and
suggestions.
This section gives instructions only for
those items that are relatively easy for an
owner to perform. As explained in Section
6, there are still a number of items that
must be done by a qualified technician
with special tools.
For information on tools and parts for do
ityourself maintenance, see “Parts and
tools” on page 251 in this section.
Utmost care should be taken when work-
ing on your vehicle to prevent accidental
injury. Here are a few precautions that
you should be especially careful to ob-
serve:CAUTION
When the engine is running, keep
hands, clothing, and tools away
from the moving fan and engine
drive belts. (Removing rings,
watches, and ties is advisable.)
Right after driving, the engine
compartment—the engine, radiator,
exhaust manifold, power steering
fluid reservoir and spark plug
boots, etc.—will be hot. So be care-
ful not to touch them. Oil, fluids
and spark plugs may also be hot.
If the engine is hot, do not remove
the radiator cap or loosen the drain
plugs to prevent burning yourself.
Do not smoke, cause sparks or al-
low open flames around fuel or the
battery. Their fumes are flammable.
Do not get under your vehicle with
just the body jack supporting it. Al-
ways use automotive jack stands or
other solid supports.
Be sure that the ignition is off if
you work near the electric cooling
fans or radiator grille. With the
ignition on, the electric cooling fans
will automatically start to run if the
engine coolant temperature is high
and/or the air conditioning is on.
Use eye protection whenever you
work on or under your vehicle
where you may be exposed to flying
or falling material, fluid spray, etc.
Used engine oil contains potentially
harmful contaminants which may
cause skin disorders such as in-
flammation or skin cancer, so care
should be taken to avoid prolonged
and repeated contact with it. To re-
move used engine oil from your
skin, wash thoroughly with soap
and water.
Do not leave used oil within the
reach of children.
Dispose of used oil and filter only
in a safe and acceptable manner.
Do not dispose of used oil and fil-
ter in household trash, in sewers or
onto the ground. Call your dealer or
a service station for information
concerning recycling or disposal.
Doityourself service
precautions