2002 PONTIAC FIREBIRD ESP

5-22
If a Tire Goes Flat
It's unusual for a tire to ªblow outº while you're driving,
especially if you maintain your tires properly. If air goes
out of a tire, it's much more likely to leak out slowly.
But if you should ever have a ªblowout,º here are a
few tips about what to expect and what to do:
If a front tire fails, the flat tire will create a drag that
pulls the vehicle toward that side. Take your foot off
the accelerator pedal and grip the steering wheel firmly.
Steer to maintain lane position, and then gently brake
to a stop well out of the traffic lane.
A rear blowout, particularly on a curve, acts much like a
skid and may require the same correction you'd use in
a skid. In any rear blowout, remove your foot from
the accelerator pedal. Get the vehicle under control by
steering the way you want the vehicle to go. It may be
very bumpy and noisy, but you can still steer. Gently
brake to a stop
-- well off the road if possible.
If a tire goes flat, the next part shows how to use your
jacking equipment to change a flat tire safely.
Changing a Flat Tire
If a tire goes flat, avoid further tire and wheel damage
by driving slowly to a level place. Turn on your hazard
warning flashers.
CAUTION:
Changing a tire can cause an injury. The vehicle
can slip off the jack and roll over you or other
people. You and they could be badly injured.
Find a level place to change your tire. To help
prevent the vehicle from moving:
1. Set the parking brake firmly.
2. Put an automatic transmission shift lever in
PARK (P), or shift a manual transmission
to FIRST (1) or REVERSE (R).
3. Turn off the engine.
To be even more certain the vehicle won't move,
you can put blocks at the front and rear of the
tire farthest away from the one being changed.
That would be the tire on the other side of the
vehicle, at the opposite end.

6-21 How to Check
Because this operation can be a little difficult,
you may choose to have this done at the dealership
service department.
If you do it yourself, be sure to follow all the instructions
here, or you could get a false reading on the dipstick.
NOTICE:
Too much or too little fluid can damage your
transmission. Too much can mean that some of
the fluid could come out and fall on hot engine
parts or exhaust system parts, starting a fire.
Too little fluid could cause the transmission to
overheat. Be sure to get an accurate reading
if you check your transmission fluid.
Wait at least 30 minutes before checking the
transmission fluid level if you have been driving:

When outside temperatures are above 90F (32C).

At high speed for quite a while.

In heavy traffic
-- especially in hot weather.

While pulling a trailer.
To get the right reading, the fluid should be at normal
operating temperature, which is 180F to 200F
(82C to 93C).
Get the vehicle warmed up by driving about
15 miles (24 km) when outside temperatures are above
50F (10C). If it's colder than 50F (10C), drive the
vehicle in DRIVE (D) until the engine temperature gage
moves and then remains steady for 10 minutes.
A cold fluid check can be made after the vehicle has
been sitting for eight hours or more with the engine off,
but this is used only as a reference. Let the engine run
at idle for five minutes if outside temperatures are
50F (10C) or more. If it's colder than 50F (10C),
you may have to idle the engine longer. Should the fluid
level be low during this cold check, you must check the
fluid hot before adding fluid. Checking the fluid hot will
give you a more accurate reading of the fluid level.

6-23
3. Check both sides of the dipstick, and read the lower
level. The fluid level must be in the COLD area,
below the cross
-hatched area, for a cold check or in
the HOT area or cross
-hatched area for a hot check.
4. If the fluid level is in the acceptable range, push the
dipstick back in all the way; then flip the handle
down to lock the dipstick in place.
How to Add Fluid
Refer to the Maintenance Schedule to determine what
kind of transmission fluid to use. See ªRecommended
Fluids and Lubricantsº in the Index.Add fluid only after checking the transmission fluid
while it is hot. (A cold check is used only as a
reference.) If the fluid level is low, add only enough of
the proper fluid to bring the level up to the HOT area for
a hot check. It doesn't take much fluid, generally less
than one pint (0.5 L). Don't overfill.
NOTICE:
We recommend you use only fluid labeled
DEXRON-III, because fluid with that label is
made especially for your automatic transmission.
Damage caused by fluid other than DEXRON
-III
is not covered by your new vehicle warranty.

After adding fluid, recheck the fluid level as
described under ªHow to Check.º

When the correct fluid level is obtained, push the
dipstick back in all the way; then flip the handle
down to lock the dipstick in place.

6-51
CAUTION:
Mixing tires could cause you to lose control while
driving. If you mix tires of different sizes or types
(radial and bias
-belted tires), the vehicle may not
handle properly, and you could have a crash.
Using tires of different sizes may also cause
damage to your vehicle. Be sure to use the same
size and type tires on all wheels.
It's all right to drive with your compact spare,
though. It was developed for use on your vehicle.
CAUTION:
If you use bias-ply tires on your vehicle, the
wheel rim flanges could develop cracks after
many miles of driving. A tire and/or wheel could
fail suddenly, causing a crash. Use only radial
-ply
tires with the wheels on your vehicle.
Uniform Tire Quality Grading
Quality grades can be found where applicable on the
tire sidewall between tread shoulder and maximum
section width. For example:
Treadwear 200 Traction AA Temperature A
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration, which grades tires by
treadwear, traction and temperature performance.
(This applies only to vehicles sold in the United States.)
The grades are molded on the sidewalls of most
passenger car tires. The Uniform Tire Quality Grading
system does not apply to deep tread, winter
-type snow
tires, space
-saver or temporary use spare tires, tires with
nominal rim diameters of 10 to 12 inches (25 to 30 cm),
or to some limited
-production tires.
While the tires available on General Motors passenger
cars and light trucks may vary with respect to these
grades, they must also conform to federal safety
requirements and additional General Motors Tire
Performance Criteria (TPC) standards.

6-52
Treadwear
The treadwear grade is a comparative rating based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course.
For example, a tire graded 150 would wear one and
a half (1 1/2) times as well on the government course
as a tire graded 100. The relative performance of
tires depends upon the actual conditions of their use,
however, and may depart significantly from the norm
due to variations in driving habits, service practices and
differences in road characteristics and climate.
Traction
-- AA, A, B, C
The traction grades, from highest to lowest, are AA,
A, B, and C. Those grades represent the tire's ability
to stop on wet pavement as measured under controlled
conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have
poor traction performance. Warning: The traction
grade assigned to this tire is based on straight
-ahead
braking traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.Temperature
-- A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of
heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life,
and excessive temperature can lead to sudden tire
failure. The grade C corresponds to a level of
performance which all passenger car tires must meet
under the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels of
performance on the laboratory test wheel than the
minimum required by law.
Warning: The temperature grade for this tire is
established for a tire that is properly inflated and
not overloaded. Excessive speed, underinflation, or
excessive loading, either separately or in combination,
can cause heat buildup and possible tire failure.

8-3
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).

8-9
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Pontiac helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a
one way shuttle ride to a destination up to 10 miles
from the dealership.
Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative, reimbursement
for reasonable fuel expenses up to $10 per day (five day
maximum) may be available. Claim amounts should
reflect actual costs and be supported by original receipts.Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for
a rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like
-vehicle as
a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new
vehicle provides detailed warranty coverage information.