2002 Mercury Villager tow

Removing the spare tire
1. Open the liftgate, locate the U-shaped slits in the carpet, and flip up
the piece of carpet to expose the hex nut.
2. Insert the lug nut wrench on the
hex nut in cargo floor.
3. Turn the wrench
counterclockwise until tire is
lowered to the ground and the cable
is slightly slack.
4. Remove the retainer from the
spare tire. It may be necessary to
lift one end of the tire to disengage
the retainer.
Stowing the spare tire
1. Lay the tire on the ground with the interior side facing up.
Roadside Emergencies
184

2. Install the retainer through the
wheel center and slide the wheel
under the vehicle.
3. Turn the wrench clockwise until
the tire is raised to its original
position underneath the vehicle. The
hex nut ratchets when the tire is
raised to the stowed position. It will
not allow you to overtighten.
4. Check seating position of tire for
looseness against the underbody
supports and retighten if necessary.
Ensure the position of the
tire is not too far forward to
avoid contact with the axle.
Tire change procedure
When one of the front wheels is off the ground, the transaxle
alone will not prevent the vehicle from moving or slipping off the
jack, even if the vehicle is in P (Park).
To prevent the vehicle from moving when you change a tire, be
sure the parking brake is set, then block (in both directions) the
wheel that is diagonally opposite (other side and end of the vehicle) to
the tire being changed.
If the vehicle slips off the jack, you or someone else could be
seriously injured.
All occupants should be out of the vehicle while it is on the jack.
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185

Jacking notches are located
approximately six inches rearward
of the front wheels and twelve
inches foward of the rear wheels.
6. Locate the jack notch closest to
the tire you are changing, then
place the jack on the frame rail
directly behind the notch.
7. Turn the jack handle clockwise
until the wheel is completely off the
ground.
To lessen the risk of personal injury, do not put any part of your
body under the vehicle while changing a tire. Do not start the
engine when your vehicle is on the jack. The jack is only meant for
changing the tire.
8. Remove the lug nuts with the lug wrench.
9. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall lug nuts until the wheel is snug against the hub.
Do not fully tighten the lug nuts until the wheel has been lowered.
10. Lower the wheel by turning the jack handle counterclockwise.
11. Remove the jack and fully
tighten the lug nuts in the order
shown.
12. Install wheel cover or center
ornament on wheel.
13. Put jack assembly away in the
proper location.
Store flat tire under the vehicle.
Refer toStowing the spare tirein
this chapter.
1
4 3
2 5
Roadside Emergencies
187

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift equipment,
the front wheels (drive wheels) must be placed on a dolly to prevent
damage to the transmission.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
193

If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
196

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Detail Wash (ZC-3–A), which is available from your
dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is“hot to the touch”or during exposure to
strong, direct sunlight.
•Always use a clean sponge or carwash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
•Wash the vehicle first.
•Do not use waxes that contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will“gray”or stain the parts over time.
Cleaning
203

•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Fuel economy may decrease with lower temperatures during the first
12–16 km (8–10 miles) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
dealer if the window sticker is not supplied with your vehicle. The EPA
window sticker should be your guide for the fuel economy comparisons
with other vehicles.
It is important to note the box in the lower left corner of the window
sticker. These numbers represent the Range of L/100 km (MPG)
expected on the vehicle under optimum conditions. Your fuel economy
may vary depending upon the method of operation and conditions.
Maintenance and Specifications
228

I
Ignition .......................155, 241–242
Infant seats
(see Safety seats) .....................144
Inspection/maintenance (I/M)
testing ........................................230
Instrument panel
cleaning ...................................206
cluster ........................................10
lighting up panel and
interior .......................................75
J
Jack ............................................182
positioning ...............................182
storage .....................................182
Jump-starting your vehicle ......188
K
Keys
key in ignition chime ...............15
positions of the ignition .........155
L
Lamps
autolamp system .......................74
bulb replacement
specifications chart ..................77
cargo lamps ...............................75
fog lamps ...................................74
headlamps .................................74
headlamps, flash to pass ..........75
instrument panel, dimming .....75
interior lamps ...........................76
replacing bulbs .............77, 79–82
Lane change indicator
(see Turn signal) ........................76Liftgate ......................................104
Lights, warning and indicator ....10
air bag ........................................12
anti-lock brakes (ABS) ....12, 160
brake ..........................................11
charging system ........................13
cruise indicator ...................13, 94
door ajar ....................................14
high beam .................................15
low fuel ......................................13
low washer fluid .......................13
oil pressure ...............................13
overdrive off ..............................14
safety belt .................................12
service engine soon ..................10
speed control ............................93
turn signal indicator .................14
Load limits .................................167
GAWR ......................................167
GVWR ......................................167
trailer towing ..........................167
Locks
childproof ................................108
doors ........................................108
Lubricant specifications ...240–241
Lumbar support, seats .............117
M
Message center ...................99–101
Mirrors .........................................86
heated ........................................89
side view mirrors (power) .......89
Moon roof ....................................94
Motorcraft parts ................225, 239
O
Octane rating ............................224
Odometer .....................................18
Index
251