2002 Mercury Sable phone

BREAKING-IN YOUR VEHICLE
There are no particular guidelines for breaking-in your vehicle. During
the first 1,600 km (1,000 miles) of driving, vary speeds frequently. This is
recommended to give the moving parts a chance to break in.
SPECIAL NOTICES
Emission warranty
The New Vehicle Limited Warranty includes Bumper-to-Bumper
Coverage, Safety Restraint Coverage, Corrosion Coverage, and 7.3L
Power Stroke Diesel Engine Coverage. In addition, your vehicle is eligible
for Emissions Defect and Emissions Performance Warranties. For a
detailed description of what is covered and what is not covered, refer to
theWarranty Guidethat is provided to you along with your Owner’s
Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
By operating other electronic equipment (e.g. mobile telephone
without exterior aerial) electromagnetic fields can occur which
can cause malfunctions of the vehicle electronics. Therefore you should
observe the instructions of the equipment manufacturers.
Please read the sectionAir bagin theSeating and safety
restraintschapter. Failure to follow the specific warnings and
instructions could result in personal injury.
Front seat mounted rear-facing child or infant seats should
NEVERbe used in front of a passenger side air bag.
Introduction
6

CELL PHONE WARNING
Use of cell phones and other devices by driver:
Do not operate hand held communication equipment while
operating the vehicle as this may lead to an accident caused by
distraction and result in personal injury.
CELL PHONE HANDS-FREE SYSTEM (IF EQUIPPED)
The Cellport 3000–VR (voice recognition) allows for hands-free voice
activated communication while in your vehicle. With your cell phone
docked in the pocket adapter, located on the center console, incoming
calls will ring through the audio system speakers.
The radio will display the word
“CALL”when you are on the phone.
With this system, you will hear and
control the volume of the person
you are talking to through your car’s
audio system. Your voice is picked up through the microphone mounted
above the rear view mirror allowing you to talk on the phone. The
volume setting in your phone will effect the volume through the audio
system. You may have to reset the volume of your phone when using the
Cellport 3000–VR.
You will need a pocket adapter that
is compatible with your cellphone.
The adapter will plug into the
center console.
To order your phone specific Pocket
Adapter Kit, which includes the
pocket adapter, Owner’s manual and
Audio Guide, call 1(888) 801–2355
or visit Cellport at
www.cellport.com/pockets.Distribution is provided by:
Cellport Systems
4999 Pearl East Circle, Suite 300
Boulder, Colorado 80301
To install your pocket adapter, refer to yourCellport Owner’s Manual.
Check and obey the laws and regulations on the use of wireless
telephones in the areas where you drive.
Before driving, familiarize yourself with the operation and
location of the Cellport 3000–VR System.
Driver Controls
74

To avoid potential distraction and increased risk of injury or
accident, Ford recommends you do not use the phone while
driving.
Please pull off the road and park before making or answering a call.
To prevent damage to the antenna or your car, remove the cellular phone
antenna mast before using an automatic car wash.
POSITIVE RETENTION FLOOR MAT
Position the driver floor mat so that
the eyelet is over the pointed end of
the retention post and rotate
forward to lock in. Make sure that
the mat does not interfere with the
operation of the accelerator or the
brake pedal. To remove the floor
mat, reverse the installation
procedure.
TRUNK REMOTE CONTROL (IF EQUIPPED)
Press the remote trunk release
control on the instrument panel to
the left of the steering wheel.
LIFTGATE (WAGON ONLY)
You can open and close the liftgate and the liftgate window from outside
the vehicle. It cannot be opened from inside the cargo area.
Driver Controls
75

Passenger compartment fuse panel
The fuse panel is located below and to the left of the steering wheel by
the brake pedal. Remove the panel cover to access the fuses.
To remove a fuse use the fuse puller tool provided on the fuse panel
cover.
The fuses are coded as follows.
Fuse/relay
locationFuse amp
ratingPassenger compartment fuse
panel description
1—Accessory delay relay
2—Driver one touch down relay
3—Blower motor relay
4—Flasher relay
5—Not used
6—Not used
7 40A Rear defrost grid feed
8 40A Blower motor
9—Rear defrost relay
10 30A Circuit breaker: Power seats, Delayed
accessory, Adjustable pedals
11 15A Integrated control panel (ICP), Rear
washer wiper control, Front washer,
Cell phone, Passenger switch
illumination, GEM, Rear wiper motor
12
34
56
78
9
10
11 1213 14
15
16 1718
19 2021 22
2324
2526
27 2829
30
32 33
35
3637
38
39 40
41
42
PULL TAB
TO RELEASE SEE OWNERS MANUAL
CONSULTER LA GUIDE
Roadside Emergencies
159

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
175

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
178

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
179

FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
Customer Assistance
181