2002 Mercury Sable maintenance

How do the air bag supplemental restraints work?
The air bags inflate and deflate
rapidly upon activation. After air bag
deployment, it is normal to notice a
smoke-like, powdery residue or
smell the burnt propellant. This may
consist of cornstarch, talcum
powder (to lubricate the bag) or
sodium compounds (e.g., baking
soda) that result from the
combustion process that inflates the
air bag. Small amounts of sodium
hydroxide may be present which
may irritate the skin and eyes, but
none of the residue is toxic.
While the system is designed to help
reduce serious injuries, contact with
a deploying air bag may also cause abrasions, swelling or temporary
hearing loss. Because air bags must inflate rapidly and with considerable
force, there is the risk of death or serious injuries such as fractures,
facial and eye injuries or internal injuries, particularly to occupants who
are not properly restrained or are otherwise out of position at the time
of air bag deployment. Thus, it is extremely important that occupants be
properly restrained as far away from the air bag module as possible while
maintaining vehicle control.
Several air bag system components get hot after inflation. Do not
touch them after inflation.
If the air bag has deployed,the air bag will not function
again and must be replaced immediately.If the air bag is not
replaced, the unrepaired area will increase the risk of injury in a
collision.
Determining if the system is operational
The supplemental restraint system uses a warning indicator in the
instrument cluster or a back-up tone to indicate the condition of the
system. Refer to theWarning lightsection in theInstrument cluster
chapter. Routine maintenance of the air bag is not required.
Seating and Safety Restraints
118

Have the exhaust and body ventilation systems checked whenever:
•the vehicle is raised for service.
•the sound of the exhaust system changes.
•the vehicle has been damaged in a collision.
WARNING:Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.
Important ventilating information
If the engine is idling while the vehicle is stopped in an open area for
long periods of time, open the windows at least 2.5 cm (one inch).
Adjust the heating or air conditioning (if equipped) to bring in fresh air.
Improve vehicle ventilation by keeping all air inlet vents clear of snow,
leaves and other debris.
BRAKES
Your service brakes are self-adjusting. Refer to the scheduled
maintenance guide for scheduled maintenance.
Occasional brake noise is normal and often does not indicate a
performance concern with the vehicle’s brake system. In normal
operation, automotive brake systems may emit occasional or intermittent
squeal or groan noises when the brakes are applied. Such noises are
usually heard during the first few brake applications in the morning;
however, they may be heard at any time while braking and can be
aggravated by environmental conditions such as cold, heat, moisture,
road dust, salt or mud. If a“metal-to-metal,”“continuous grinding”or
“continuous squeal”sound is present while braking, the brake linings
may be worn-out and should be inspected by a qualified service
technician.
If you are driving down a long or steep hill, shift to a lower gear.
Do not apply your brakes continuously, as they may overheat
and become less effective.
Driving
139

your vehicle including both gross vehicle weight and front and rear gross
axle weight rating limits. Under no circumstance should these limitations
be exceeded.
Exceeding any vehicle weight rating limitation could result in
serious damage to the vehicle loss of vehicle control, vehicle
rollover, and/or personal injury.
TRAILER TOWING
Your vehicle is classified as a light duty towing vehicle. The amount of
weight you can safely tow depends on the type of engine you have in
your vehicle. Your vehicle does not come from the factory fully equipped
to tow. No towing packages are available through Ford or
Mercury/Lincoln dealers. Do not tow a trailer until your vehicle has been
driven at least 800 km (500 miles). If towing with a station wagon, inflate
the rear tires to 35 psi.
Towing a trailer places an additional load on your vehicle’s engine,
transaxle, brakes, tires and suspension. Inspect these components
carefully after towing.
In order to identify your vehicle’s engine, refer toIdentifying
components in the engine compartmentin theMaintenance and
specificationschapter.
The amount of weight that you can tow depends on the type of engine in
your vehicle. See the following charts:
3.0L 2-Valve Vulcan Engine
Model Passenger
Load - #/kg
(lbs.)Luggage Load -
kg (lbs.)Max Trailer
Wt.- kg (lbs.)
Sedan 5/340 (750) 0 365 (800)
4/270 (600) 70 (150) 365 (800)
2/135 (300) 70 (150) 500 (1100)
2/135 (300) 0 565 (1250)
Wagon 4/270 (600) 0 365 (800)
2/135 (300) 70 (150) 430 (950)
2/135 (300) 0 500 (1100)
The above chart is based on the specified vehicle at a maximum GCW
(Vehicle weight + Trailer weight) equal to 2,245 kg (4,950 lbs.).
Driving
151

Trailer brakes
Electric brakes and manual, automatic or surge-type trailer brakes are
safe if installed properly and adjusted to the manufacturer’s
specifications. The trailer brakes must meet local and Federal
regulations.
Do not connect a trailer’s hydraulic brake system directly to your
vehicle’s brake system. Your vehicle may not have enough
braking power and your chances of having a collision greatly increase.
The braking system of the tow vehicle is rated for operation at the
GVWR not GCWR.
Trailer lamps
Trailer lamps are required on most towed vehicles. Make sure your
trailer lamps conform to local and Federal regulations. See your dealer or
trailer rental agency for proper instructions and equipment for hooking
up trailer lamps.
Driving while you tow
When towing a trailer:
•Turn off the speed control. The speed control may shut off
automatically when you are towing on long, steep grades.
•Consult your local motor vehicle speed regulations for towing a trailer.
•To eliminate excessive shifting, use a lower gear. This will also assist
in transaxle cooling.
•Anticipate stops and brake gradually.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Driving
153

To reduce risk of electrical shock, always replace the cover to
the Power Distribution Box before reconnecting the battery or
refilling fluid reservoirs.
If the battery has been disconnected and reconnected, refer to the
Batterysection of theMaintenance and specificationschapter.
The high-current fuses are coded as follows.
Fuse/relay
locationFuse amp
ratingPower distribution box
description
1 60A** Fuse junction panel
2 30A** Powertrain Control Module (PCM)
relay
3 60A** Fuse junction panel
4—Not used
5—Not used
6—Not used
7 40A** Starter relay, Ignition switch
8 20A** Transit relay (export only), Rear
foglamps
9 40A** Cooling fan relays
10—Not used
11—Not used
12—Not used
1
23
4
56
7
8
910
11 12
1314
1516 17
18
19202122
2324
25
29
3026 27 28
31
32
33
Roadside Emergencies
162

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
176

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer Assistance
177

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
178