2002 Mercury Mountaineer light

•Coverthehighlighted areas to prevent water damage when cleaning
the engine.
4.6L V8 Engine
4.0L SOHC V6 Engine
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Plastic (non-painted) exterior parts
Use only approved products to clean plastic parts. These products are
available from your dealer.
•For routine cleaning, use Detail Wash (ZC-3–A).
Maintenance and care
278

•Remove light stains and soil with Ford Extra Strength Upholstery
Cleaner (E8AZ-19523–AA).
•If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14).
•Never saturate the seat covers with cleaning solution.
•Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
Do not use cleaning solvents, bleach or dye on the vehicle’s
seatbelts, as these actions may weaken the belt webbing.
Leather seats (if equipped)
Your leather seating surfaces have a clear, protective coating over the
leather.
•To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl
Cleaner (ZC-11–A). Dry the area with a soft cloth.
•To help maintain its resiliency and color, use the Motorcraft Deluxe
Leather Care Kit (ZC-11–D), available from your authorized dealer.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing of
the clear, protective coating.
Underbody
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Maintenance and care
280

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center.
Customer assistance
291

THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer assistance
294

A
ABS(see Brakes) .....................174
Accessory delay ..........................94
Air bag supplemental restraint
system ........................149–150, 154
and child safety seats ............152
description ......................150, 154
disposal ....................................157
driver air bag ..................152, 155
indicator light ...........10, 154, 157
operation .........................152, 155
passenger air bag ...........152, 155
Air cleaner filter .......................282
Air conditioning ..........................36
automatic temperature
control system ..........................40
auxiliary heater and air
conditioner ................................49
rear seat controls .....................51
All Wheel Drive (AWD),
driving off road .........................186
Ambulance packages ....................3
Antifreeze (see Engine
coolant) .....................................240
Anti-lock brake system
(see Brakes) ......................174–175
Anti-theft system ......................113
arming the system ..................114
disarming a triggered
system .....................................115
Audio system (see Radio) ...54, 63
Automatic transmission
driving an automatic
overdrive .................................183
fluid, adding ............................247
fluid, checking ........................247
fluid, refill capacities ..............282fluid, specification ..................287
Auxiliary power point .................98
Axle
lubricant specifications ..285, 287
refill capacities ........................282
B
Battery .......................................248
acid, treating emergencies .....248
charging system warning
light ............................................12
jumping a disabled battery ....222
maintenance-free ....................248
replacement, specifications ...282
servicing ..................................248
voltage gauge ............................16
BeltMinder .................................143
Brakes ........................................174
anti-lock ...........................174–175
anti-lock brake system (ABS)
warning light .....................11, 175
brake warning light ..................10
fluid, checking and adding ....239
fluid, refill capacities ..............282
fluid, specifications .........285, 287
lubricant specifications ..285, 287
parking ....................................176
pedals (see Power adjustable
foot pedals) ...............................33
shift interlock ..........................181
Break-in period .............................3
Bulbs ..........................................268
C
Capacities for refilling fluids ....282
Cargo cover ...............................100
CD-single premium .....................54
Certification Label ....................289
Index
304

Emergencies, roadside
jump-starting ..........................222
Emission control system ..........266
Engine ........................................287
check engine/service engine
soon light ....................................9
cleaning ...................................277
coolant .....................................240
fail-safe coolant ......................244
idle speed control ...................248
lubrication
specifications ..................285, 287
refill capacities ........................282
service points ..................232–233
starting after a collision .........205
Engine block heater .................172
Engine oil ..................................233
checking and adding ..............233
dipstick ....................................233
filter, specifications ........237, 282
recommendations ...................237
refill capacities ........................282
specifications ..................285, 287
Exhaust fumes ..........................173
F
Fail safe cooling ........................244
Flexible Fuel Vehicle (FFV) ....257
Floor mats ...................................99
Fluid capacities .........................282
Foglamps .....................................31
Four-Wheel Drive vehicles
driving off road .......................186
preparing to drive your
vehicle .....................................180
Fuel ............................................257calculating fuel
economy ............................22, 262
cap .....................................10, 261
capacity ...................................282
choosing the right fuel ...........259
comparisons with EPA fuel
economy estimates .................266
detergent in fuel .....................261
filling your vehicle with
fuel ...........................257, 261, 263
filter, specifications ........262, 282
fuel pump shut-off switch .....205
gauge .........................................17
improving fuel economy ........262
octane rating ...................260, 287
quality ......................................260
running out of fuel .................261
safety information relating to
automotive fuels .....................257
Fuel - flex fuel vehicle
(FFV) .........................257, 259–260
Fuses ..................................206–207
G
Garage door opener ..............86, 88
Gas cap (see Fuel cap) ......10, 261
Gas mileage (see Fuel
economy) ...................................262
Gauges .........................................14
battery voltage gauge ...............16
engine coolant temperature
gauge .........................................15
engine oil pressure gauge ........17
fuel gauge ..................................17
odometer ...................................15
speedometer .............................14
tachometer ................................16
trip odometer ............................16
Index
306

GAWR (Gross Axle Weight
Rating) .......................................194
calculating ...............................196
definition .................................194
driving with a heavy load ......194
location ....................................194
GVWR (Gross Vehicle Weight
Rating) .......................................194
calculating .......................194, 196
definition .................................194
driving with a heavy load ......194
location ....................................194
H
Hazard flashers .........................205
Head restraints .................120, 125
Headlamps ...................................31
aiming ......................................274
autolamp system .......................33
bulb specifications ..................273
daytime running lights .............31
flash to pass ..............................32
high beam ...........................12, 32
replacing bulbs .......................268
turning on and off ....................31
warning chime ..........................13
Heating ........................................36
heating and air conditioning
system .......................................36
rear seat controls .....................51
HomeLink universal
transceiver (see Garage door
opener) ...................... 88–89, 91–92
Hood ..........................................230
I
Ignition .................................78, 287Infant seats
(see Safety seats) .....................161
Inspection/maintenance (I/M)
testing ........................................267
Instrument panel
cleaning ...................................279
cluster ..........................................8
lighting up panel and
interior .......................................32
location of components ..............8
J
Jack ....................................216–217
positioning .......................216, 218
storage .....................216–217, 221
Jump-starting your vehicle ......222
K
Keyless entry system ...............107
autolock ...................................111
keypad .....................................107
locking and unlocking doors ..110
programming entry code .......108
Keys ...................................116–118
key in ignition chime ...............13
positions of the ignition ...........78
L
Lamps
autolamp system .......................33
bulb replacement
specifications chart ................273
cargo lamps ...............................32
daytime running light ...............31
fog lamps ...................................31
headlamps .................................31
headlamps, flash to pass ..........32
instrument panel, dimming .....32
Index
307

interior lamps ...........................87
replacing bulbs .......268, 270–273
Lane change indicator
(see Turn signal) ........................77
Liftgate ................................99, 103
Lights, warning and indicator ......8
AdvanceTrac .............................12
air bag ........................................10
anti-lock brakes (ABS) ....11, 175
brake ..........................................10
charging system ........................12
check coolant ............................11
cruise indicator .........................13
door ajar
....................................12
engine oil pressure
...................11
fuel cap light
.............................10
high beam
.................................12
low washer fluid
.......................12
overdrive off
..............................13
safety belt
.................................10
service engine soon
....................9
speed control
............................82
turn signal indicator
.................12
Limited-slip axle
.......................194
Load limits
.................................194
GAWR
......................................194
GVWR
......................................194
trailer towing
..........................194
Loading instructions
.................196
Locks
autolock
...................................111
childproof
..................................96
doors
..........................................95
Lubricant specifications
...285, 287
Lumbar support, seats
.............124M
Manual transmission
lubricant specifications ..........287
Message center .....................19–20
english/metric button ...............25
system check button ................25
warning messages .....................25
Mirrors .........................................93
automatic dimming rearview
mirror ........................................92
fold away ...................................97
heated ........................................97
side view mirrors (power) .......96
Moon roof ....................................86
Motorcraft parts ................262, 282
O
Octane rating ............................260
Odometer .....................................15
Oil (see Engine oil) ..................233
P
Panic alarm feature, remote
entry system ..............................103
Parking brake ............................176
Parts (see Motorcraft parts) ....282
Pedals (see Power adjustable
foot pedals) .................................33
Power distribution box
(see Fuses) ...............................211
Power door locks ........................95
Power mirrors .............................96
Power point .................................98
Power steering ..........................180
Index
308