2002 Mercury Mercury Cougar towing

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²
for the New Vehicle Limited Warranty period of three years or 60,000
km (36,000 miles), whichever occurs first on Ford and Mercury vehicles,
and four years or 80,000 km (50,000 miles) on Lincoln vehicles.
Roadside assistance will cover:
²changing a flat tire.
²jump-starts.
²lock-out assistance.
²limited fuel delivery.
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
²Coverage period
²Exact fuel amounts
²Towing of your disabled vehicle
²Emergency travel expense reimbursement
²Travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
Roadside Emergencies
134

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift equipment,
the front wheels (drive wheels) must be placed on a dolly to prevent
damage to the transmission.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
151

In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes.
²available free to owners and lessees of qualifying Ford Motor Company
vehicles.
Customer Assistance
154

²Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
²Resting your foot on the brake pedal while driving may reduce fuel
economy.
²Combine errands and minimize stop-and-go driving.
Maintenance
²Keep tires properly inflated and use only recommended size.
²Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
²Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
²Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
²Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
²Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
²Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
²Using fuel blended with alcohol may lower fuel economy.
²Fuel economy may decrease with lower temperatures during the first
12±16 km (8±10 miles) of driving.
²Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
²Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
²Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
dealer if the window sticker is not supplied with your vehicle. The EPA
window sticker should be your guide for the fuel economy comparisons
with other vehicles.
Maintenance and Specifications
188

Inspection/maintenance (I/M)
testing ........................................190
Instrument panel
cleaning ...................................164
cluster ........................................10
lighting up panel and
interior .......................................48
J
Jack ............................................142
positioning ...............................142
storage .....................................142
Jump-starting your vehicle ......145
K
Keys .......................................74±76
key in ignition chime ...............16
positions of the ignition .........112
L
Lamps
bulb replacement
specifications chart ..................51
cargo lamps ...............................48
daytime running light ...............47
fog lamps ...................................47
headlamps .................................47
headlamps, flash to pass ..........48
instrument panel, dimming .....48
interior lamps ...........................50
replacing bulbs .........................51
Lane change indicator
(see Turn signal) ........................50
Lights, warning and indicator ....10
air bag ........................................12
anti-lock brakes (ABS) ....11, 117
brake ..........................................11
charging system ........................12check coolant ............................12
check engine .............................10
cruise indicator .........................13
door ajar ....................................15
high beam .................................14
low fuel ......................................13
low washer fluid .......................15
oil pressure ...............................12
overdrive off ..............................13
safety belt .................................12
speed control ............................65
traction control active ..............13
turn signal indicator .................13
Load limits .................................129
GAWR ......................................129
GVWR ......................................129
trailer towing ..........................129
Locks
doors ..........................................70
Lubricant specifications ...200±201
M
Manual transaxle
fluid capacities ........................199
lubricant specifications ..........201
reverse .....................................127
Manual transmission .................125
Message center ...........................66
Mirrors
side view mirrors (power) .......60
Moon roof ....................................65
Motorcraft parts ........................198
O
Octane rating ............................185
Odometer .....................................17
Oil (see Engine oil) ..................172
Index
210

rotating ....................................196
snow tires and chains ............198
tire grades ...............................196
treadwear ................................195
Towing .......................................130
recreational towing .................133
trailer towing ..........................130
wrecker ....................................151
Traction control ........................119
active light ................................13
Transaxle
fluid, refill capacities ..............199
lubricant specifications ..........201
Transmission
automatic operation ...............120
fluid, checking and adding
(automatic) .............................192
lubricant specifications ..........200
manual operation ....................125
Trip odometer .............................18
Trunk ...........................................70
remote release ....................67, 73
Turn signal ............................13, 50V
Vehicle Communication
System ...................................14±15
Vehicle dimensions ...................201
Vehicle Identification Number
(VIN) ..........................................203
Vehicle loading ..........................129
Ventilating your vehicle ...........116
W
Warning chimes .....................15±16
Warning lights
(see Lights) ...........................10, 14
Water, Driving through .............128
Windows
power .........................................60
rear wiper/washer .....................57
Windshield washer fluid and
wipers
checking and cleaning ..............58
operation ...................................57
replacing wiper blades .............58
Wrecker towing .........................151
Index
212