2002 Mercury Grand Marquis towing

²do not allow the static water level to rise above the bottom edge of
the rear bumper.
²do not allow waves to break higher than 15 cm (6 inches) above the
bottom edge of the rear bumper.
Exceeding these limits may allow water to enter critical vehicle
components, adversely affecting driveability, emissions, reliability and
causing internal transmission damage.
Replace the rear axle lubricant any time the axle has been submerged in
water. Rear axle lubricant quantities are not to be checked or changed
unless a leak is suspected or repair required.
Disconnect the wiring to the trailer before backing the trailer into the
water. Reconnect the wiring to the trailer after the trailer is removed
from the water.
RECREATIONAL TOWING (ALL WHEELS ON THE GROUND)
Follow these guidelines for your specific powertrain combination to tow
your vehicle with all four wheels on the ground (such as behind a
recreational vehicle).
These guidelines are designed to ensure that your transmission is not
damaged due to insufficient lubrication.
All Rear Wheel Drive (RWD) vehicles
This applies to all cars and 4x2 trucks/sport utilities with rear wheel
drive capability.
An example of recreational towing is towing your vehicle behind a
motorhome. The following recreational towing guidelines are designed to
ensure that your transmission is not damaged.
²Place the transmission in N (Neutral).
²Maximum speed is 56 km/h (35 mph).
²Maximum distance is 80 km (50 miles).
If a distance of 80 km (50 miles) or a speed of 56 km/h (35 mph) must
be exceeded, you must disconnect the driveshaft. Ford recommends the
driveshaft be removed/installed only by a qualified technician. See your
local dealer for driveshaft removal/installation.
Improper removal/installation of the driveshaft can cause
transmission fluid loss, damage to the driveshaft and internal
transmission components.
Driving
157

GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
Roadside Emergencies
158

3. Remove the spare tire and the
jack. The jack could be located:
²A Ð under the spare tire or
²B Ð in the wheel well
On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
Refer toAir suspension systemin
theDrivingchapter of theOwner's
Guidefor more information.
4. Remove the lug wrench from the
jack. Rotate the lug wrench socket
out from the handle.
B
A
OFF
A
Roadside Emergencies
168

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
176

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
179

²Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15%
less fuel than traveling at 105 km/h [65 mph]).
²Revving the engine before turning it off may reduce fuel economy.
²Using the air conditioner or defroster may reduce fuel economy.
²
You may want to turn off the speed control in hilly terrain if unnecessary
shifting between third and fourth gear occurs. Unnecessary shifting of this
type could result in reduced fuel economy.
²Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
²Resting your foot on the brake pedal while driving may reduce fuel
economy.
²Combine errands and minimize stop-and-go driving.
Maintenance
²Keep tires properly inflated and use only recommended size.
²Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
²Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
²Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
²Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
²Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
²Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
²Using fuel blended with alcohol may lower fuel economy.
²Fuel economy may decrease with lower temperatures during the first
12±16 km (8±10 miles) of driving.
²Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
Maintenance and Specifications
217

turning on and off ....................59
warning chime ..........................16
Heating ........................................53
heating and air conditioning
system .......................................50
HomeLink universal
transceiver (see Garage
door opener) ...................80, 82±83
Hood ..........................................195
I
Ignition .......................138, 233±234
Infant seats
(see Safety seats) .....................131
Inspection/maintenance (I/M)
testing ........................................219
Instrument panel
cleaning ...................................191
cluster ................................10, 191
lighting up panel and
interior .......................................61
J
Jack ............................................166
positioning ...............................166
storage .....................................166
Jump-starting your vehicle ......171
K
Keyless entry system ...............100
autolock .....................................99
keypad .....................................100
programming entry code .......100
Keys ...........................102±103, 105
key in ignition chime ...............16
positions of the ignition .........138L
Lamps
autolamp system .......................59
bulb replacement
specifications chart ..................62
cargo lamps ...............................61
daytime running light ...............60
headlamps .................................59
headlamps, flash to pass ..........60
instrument panel, dimming .....61
interior lamps ...............59, 62±63
replacing bulbs ....... 62±63, 65±67
Lane change indicator
(see Turn signal) ........................61
Lights, warning and indicator ....10
air bag ........................................13
air suspension ...........................14
anti-lock brakes (ABS) ....12, 144
brake ..........................................12
charging system ........................13
check engine .............................11
fuel cap light .............................12
high beam .................................15
low coolant ................................13
low fuel ......................................14
oil pressure ...............................13
overdrive off ..............................14
safety belt .................................13
speed control ............................79
traction control active ..............14
turn signal indicator .................15
Load limits .................................153
GAWR ......................................153
GVWR ......................................153
trailer towing ..........................153
Locks
autolock .....................................99
childproof ..................................93
doors ..........................................92
Index
243

SecuriLock passive anti-theft
system ........................102±103, 105
Servicing your vehicle ..............194
Spark plugs,
specifications .............230, 233±234
Specification chart,
lubricants ...........................232±233
Speed control ..............................75
Speedometer ...............................21
Starting your vehicle .......138±139,
141
jump starting ..........................171
Steering
speed sensitive .......................147
Steering wheel
controls ..........................69, 75, 79
tilting .........................................69
T
Tires ...........................166, 225±227
changing ..........................166±167
checking the pressure ............227
replacing ..................................228
rotating ....................................227
snow tires and chains ............229
tire grades ...............................226
treadwear ................................226
Towing .......................................154
recreational towing .................157
trailer towing ..........................154
wrecker ....................................176
Traction control ........................145
active light ................................14
Traction-lok rear axle ...............152Transmission .............................148
fluid, checking and adding
(automatic) .............................222
fluid, refill capacities ..............230
lubricant specifications ..232±233
Trip odometer .............................22
Trunk ...........................................93
remote release ....................90, 96
Turn signal ............................15, 61
V
Vehicle dimensions ...................234
Vehicle Identification Number
(VIN) ..........................................235
Vehicle loading ..........................153
Ventilating your vehicle ...........142
W
Warning chimes ...........................16
Warning lights (see Lights) .......10
Washer fluid ..............................197
Water, Driving through .............152
Windows
power .........................................70
Windshield washer fluid and
wipers
checking and adding fluid .....197
checking and cleaning ..............68
operation ...................................68
replacing wiper blades .............68
Wrecker towing .........................176
Index
245