78 Flexible service system
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The counter can also be set by any individual. To do so:
1. Turn key in steering lock to position 2.
2. Within 1 second press button (1) twice.
3. The present status for days or distance is displayed.
Within 10 seconds turn key in steering lock to
position 0.
4. Press and hold button (1), while turning key in
steering lock to position 2 again. The present status
for days or distance is displayed once more.
Continue to hold button (1).
After approximately 10 seconds a signal sounds, and
the display shows 10 000 miles
(Canada: 15 000 km) for approximately 10 seconds.
5. Release button (1).
If the FSS counter was inadvertently reset, have a
Mercedes-Benz Center correct it.Note:
When disconnecting vehicle battery for one or more
days at a time, such days will not be counted. Any such
days not counted by FSS can be added by your
Mercedes-Benz Center.
The interval between services is determined by the kind
of vehicle operation. Driving at extreme speeds, and
cold starts combined with short distance driving in
which the engine does not reach normal operating
temperature, reduce the interval between services.
However you choose to set your reference numbers, the
scheduled services as posted in the Service Booklet
must be followed to properly care for your vehicle.
137 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.
Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The audio system operation will resume.
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded and this can only be completed by
a Response Center or Client Assistance Center
representative.
When a Tele Aid call has been initiated, the audio
system is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call.
