137 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.
Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The audio system operation will resume.
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded and this can only be completed by
a Response Center or Client Assistance Center
representative.
When a Tele Aid call has been initiated, the audio
system is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call.
168 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Notes:
If the engine does not brake the vehicle sufficiently
while driving on a downgrade, the speed you set on the
cruise control may be exceeded. In this case the
following will assist in maintaining the set cruise
controlled speed:
Vehicles with automatic transmission:
Downshift occurs (max. to 3rd gear) to maintain the set
cruise controlled speed by using the engine’s braking
power.
As soon as the grade eases, the automatic transmission
shifts up again dependent on the selector lever position.
Vehicles with manual transmission:
The set cruise controlled speed is switched off when
declutching exceeds four seconds during downshifting a
gear.
Nevertheless, in some cases you may have to step on the
brake pedal to slow down. In this case the cruise control
is switched off.
Use the lever to resume the previously set speed.
Wa r n i n g !
Only use the cruise control if the traffic and
weather conditions make it advisable to travel at a
steady speed.
• The use of cruise control can be dangerous on
winding roads or in heavy traffic because
conditions do not allow safe driving at a steady
speed.• The use of cruise control can be dangerous on
slippery roads. Rapid changes in tire adhesion
can result in wheel spin and loss of control.The “Resume” function should only be operated if
the driver is fully aware of the previously set speed
and wishes to resume this particular preset speed.
