219 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
Always make sure that the indicator lamps in the
“SOS” button, in the “Roadside Assistance” button and
in the “Information” button do not remain illuminated
constantly in red and the message “TELE AID – VISIT
WORKSHOP” is not displayed in the multifunction
display after the system self check.
If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.
Emergency calls
An emergency call is initiated automatically:
•following an accident in which the Emergency
Tensioning Retractors (ETR’s) or airbags deploy,
•if the antitheft alarm or the tow away alarm stays on
for more than 20 seconds, see pages 60 and 61.
An emergency call can also be initiated manually by
opening the cover next to the inside rear view mirror
labeled “SOS”, then briefly pressing the button located
under the cover. See below for instructions on initiating
an emergency call manually.Once the emergency call is in progress, the indicator
lamp in the “SOS” button will begin to flash. The
message “EMERGENCY CALL – CONNECTING CALL”
appears in the multifunction display. When the
connection is established, the message “EMERGENCY
CALL – CALL CONNECTED” appears in the
multifunction display. All information relevant to the
emergency, such as the location of the vehicle
(determined by the GPS satellite location system),
vehicle model, identification number and color are
generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
initiated. When a voice connection is established the
audio system mutes and the message “TELE AID –
EMERGENCY CALL ACTIVE” appears in the
multifunction display. The Response Center will attempt
to determine more precisely the nature of the accident
provided they can speak to an occupant of the vehicle.
222 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button •
Located below the center armrest cover is the Roadside
Assistance button•. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center. For
services such as labor and/or towing charges may apply.
Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
receive an automatic “SOS” signal and cannot make
voice contact with the vehicle occupants.
223 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 218 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button• is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava i l ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
225 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index During this time you will hear a chirp and voice contact
will be interrupted. Voice contact will resume once the
retransmission is completed. Once a call is concluded, a
chirp will be heard and the appropriate indicator lamp
will stop flashing. The COMAND system operation will
resume.
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.
When a Tele Aid call has been initiated, the COMAND
system audio is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.
410 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Index
AABS (Antilock brake system) .......................................278
Malfunction indicator lamp ..................................... 306
Active body control (ABC) ............................................ 284
Fluid level ...................................................................343
ACTIVE BODY CONTROL (A BC) -
malfunction and warning messages ......................320
Adaptive damping system (ADS) .................................289
Adjusting steering wheel .............................................. 102
AIR CLEANER -
malfunction and warning messages ......................333
Air conditioner refrigerant ........................................... 404
Air distribution, manual ............................................... 172
Air volume, manual ....................................................... 172
Airbag deactivation system ............................................ 88
AIRBAG OFF indicator lamp ........................................308
Airbags .............................................................................. 91
AIRMATIC -
malfunction and warning messages ...................... 331
Airmatic system ............................................................. 285
Airmatic system
(Vehicles with Active Body Control) ......................286Alarm system ............................................................. 60, 61
Anticorrosion/antifreeze ...................255, 344, 402, 406
Antilock brake system (ABS) ...................................... 278
Malfunction indicator lamp .................................... 306
Antitheft alarm system ...................................................60
Aquaplaning .................................................................. 252
Armrest, rear seat ..........................................................201
Ashtrays .......................................................................... 204
Center console .......................................................... 204
Rear doors ................................................................. 205
Audio systems ................................................................. 124
Cassette player .......................................................... 126
CD Player ....................................................................125
Radio ...........................................................................124
Automatic central locking .............................................. 50
Automatic climate control ............................................ 166
Activated charcoal filter ........................................... 175
Adjustable air outlets,
rear passenger compartment ............................. 179
Air distribution, manual .......................................... 172
Air volume, manual .................................................. 172
Basic setting ............................................................... 171
Defogging windows ................................................... 173
Defrosting ................................................................... 173
Display and controls ................................................. 168
Dust filter ................................................................... 170
418 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
ENTRY POSITION ..................................................... 312
ESP .............................................................................. 315
HOOD .......................................................................... 326
KEY .............................................................................325
LAMP SENSOR ..........................................................320
LIGHTING SYSTEM ................................................... 318
PARKING BRAKE ...................................................... 314
SELECTOR LEVER ....................................................329
TELE AID .................................................................... 327
TELEPHONE – FUNCTION ...................................... 329
TIRE PRESSURE ........................................................ 322
TRUNK OPEN ............................................................ 314
WASHER FLUID ........................................................ 330
Manual operation of sliding/pop-up roof ................... 377
Manual release for fuel filler flap ............................... 376
Mechanical keys ........................................................ 29, 45
Memory ................................................. 102, 103, 104, 108
Recalling ..................................................................... 109
Storing ........................................................................ 109
Mirror, exterior
Adjusting .................................................................... 104
Parking position ........................................................ 105
Mirror, exterior, rear view ............................................ 104
Mirror, inside, rear view ............................................... 103
Multicontour backrest ..................................................... 69Multifunction display .................................................... 118
Audio systems ............................................................124
Cassette player .......................................................... 126
CD player ....................................................................125
Distronic (DTR) .......................................................... 133
Engine oil level indicator .........................................122
FSS ...............................................................................122
Individual settings .................................................... 138
Malfunction/warning message memory ............... 136
Navigation system ..................................................... 132
Radio ...........................................................................124
Telephone ...................................................................127
Telephone – Incoming call ...................................... 131
Telephone – Redialing .............................................. 129
Telephone book ......................................................... 127
Tire inflation pressure monitor ..............................122
Trip and main odometer and sub menu ................122
Trip computer ............................................................ 134
Vehicle speed .............................................................122
Multifunction steering wheel ....................................... 118
Setting the audio volume ......................................... 148
420 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
RRadio
See Audio systems .................................................... 124
Radio transmitters ......................................................... 216
Rain sensor
See Intermittent wiping ........................................... 163
Rear door window sunshade ........................................ 194
Rear passenger compartment
adjustable air outlets ................................................ 179
Rear passenger compartment climate control .......... 180
Rear view mirror, exterior
Adjusting .................................................................... 104
Rear view mirrors .......................................................... 103
Automatic antiglare .................................................. 103
Exterior ....................................................................... 104
Interior ........................................................................ 103
Parking position ........................................................ 105
Storing mirror positions ................................. 103, 104
Rear window defroster .................................................. 183
Rear window sunshade ................................................. 193Remote control .......................................................... 28, 33
Battery replacement ................................................. 371
Removal and installation of front
seat head restraints .................................................... 68
Replacing bulbs ............................................................. 364
Replacing wiper blades ................................................ 378
Reporting Safety Defects ................................................. 15
Residual engine heat utilization (REST) .................... 176
Roadside assistance ......................................................... 10
Roadside assistance call
See Tele Aid .............................................................. 222
Roof rack ......................................................................... 380
SSeat belts ........................................................................... 81
Fastening ......................................................................84
Operation ......................................................................85
Seat belt nonusage warning system .........................82
Unfastening .................................................................. 85
Warning lamp ........................................................... 308
Seat belts and integrated restraint system .................. 81
Seat heater ........................................................................ 71
Seat ventilation system ................................................... 74
421 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex Seats
Front seat adjustment ................................................ 64
Lumbar support .......................................................... 69
Memory ...................................................................... 108
Multicontour backrest ................................................ 69
Seat heater ................................................................... 71
Setting passenger seat position from rear .............. 80
Ventilation system ...................................................... 74
SELECTOR LEVER -
malfunction and warning messages ......................329
Service indicator
See Flexible service system (FSS) .......................... 149
Setting the audio volume .............................................. 148
Side impact airbags ......................................................... 93
Simultaneous .................................................................... 42
Simultaneous use of electronic key
and KEYLESS-GO-card ............................................... 42
Sliding/pop-up roof ....................................................... 187
Emergency operation ...............................................377
Express opening ....................................................... 188
Opening and closing .................................................. 43
Synchronizing ........................................................... 189
Snow chains .................................................................... 253
SOS-call
See Tele Aid ............................................................... 218
Spare parts service ........................................................ 392Spare wheel ................................................................... 349
Special Settings (Automatic climate control) ............ 172
SRS (Supplemental Restraint System) ..........................89
Indicator lamp .......................................................... 305
SRS malfunction .......................................................... 91
Standby bulb function .................................................. 370
Start lock-out ..................................................................... 31
Starter switch .........................................................230, 232
Starting and turning off the engine ........................... 235
Starting the engine
Electronic key ........................................................... 235
KEYLESS-GO ............................................................. 236
Steering lock
See Starter switch ............................................230, 232
Steering wheel
Adjustment ................................................................. 102
Easy-entry/exit feature .............................................. 63
Storage compartment in the rear passenger
compartment ..............................................................201
Storage compartments and armrests .......................... 196
Storing mirror positions ............................................... 104
Stowing things in the vehicle ..................................... 336
Sun visors ........................................................................ 194
Supplemental Restraint System (SRS) ..........................89
Indicator lamp .......................................................... 305
SRS malfunction .......................................................... 91