2002 MERCEDES-BENZ S500 emergency

226 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and no other key is available,
contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press trunk lock for
minimum of 20 seconds until the “SOS” button is
flashing. The message “EMERGENCY CALL – CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the trunk button was pressed for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pressing the trunk button again.

245 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index WWinter / Wet (snow and ice) mode
Press switch on symbol “W”. The vehicle starts
out in 2nd gear, except with selector lever in 1st
gear, or with accelerator pedal in kick-down
position.
The “W” mode helps to improve traction and
driving stability of the vehicle.
The gear shifting process occurs at lower vehicle
and engine speeds than in the “S” program mode.
Caution!
Never change the program mode when the selector lever
is out of position “P”. It could result in a change of
driving characteristics for which you may not be
prepared.
Important!
Always be certain of the program mode selected since
the vehicle driving characteristics change with the
selection of the program mode.
Dependent on the program mode selector switch
position “S” or “W” and the gear selector lever in
position “R”, the ratio of power transmission changes.Emergency operation
(Limp home mode)
If vehicle acceleration worsens or the transmission no
longer shifts, the transmission is most likely operating
in Limp Home Mode which engages when there is a
malfunction of the transmission. This condition may be
accompanied by the “CHECK ENGINE” malfunction
indicator lamp in the instrument cluster coming on.
In this mode only the 2nd gear or reverse gear can be
activated.
To engage 2nd gear or reverse:
1. S to p t h e ve h i c l e .
2. Move selector lever to position “P”.
3. Turn off the engine.
4. Wait approximately 10 seconds.
5. Restart the engine.
6. Move selector lever to position “D” (for 2nd gear), or
move selector lever to position “R” (for reverse gear).
Have the transmission checked at your authorized
Mercedes-Benz Center as soon as possible.

268 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The distance warning sound continues until the driver
activates the brake pedal, or the preset distance is
obtained. As soon as the preset distance is obtained, the
distance warning lamp goes out.Caution!
If the driver’s foot is not fully removed from the
accelerator pedal, the message “DISTRONIC OVERRIDE”
appears in the multifunction display. The Distronic
control system will be overridden and it will not
regulate the preset vehicle speed and following
distance. The vehicle speed and following distance is
determined only by the accelerator pedal position.
Distronic works on steep uphill and downhill gradients
by downshifting gears and applying the brakes to
maintain the speed selected by the driver. The
transmission will upshift again once the gradient evens
out.
The speed can be increased (e.g. for passing) by using
the accelerator. After the accelerator is released, the
previously set speed will be resumed automatically.
Distronic is deactivated if a vehicle in front causes your
vehicle to slow down to less than approx. 25 mph
(Canada: 40 km/h). A signal sounds and the message
“DISTRONIC OFF” appears for 5 seconds in the
multifunction display.
The vehicle speed displayed can briefly vary from the
speed setting of the Distronic system.
Wa r n i n g !
An intermittent warning sounds and the distance
warning lamp in the speedometer dial is
illuminated if the Distronic system calculates that
the distance to the vehicle ahead and your vehicle’s
current speed indicate that Distronic will not be
capable of slowing the vehicle sufficiently to
maintain the preset following distance, which
creates a danger of a collision.Immediately brake the vehicle to increase the
distance to the vehicle in front of you. The warning
sound is intended as a final caution that you have
not interceded with your own braking inputs to
avoid a potentially dangerous situation. Do not wait
for the operation of the warning signal to intercede
with your own braking as that will result in
potentially dangerous emergency braking which
will not always result in an impact being avoided.Tailgating increases the risk of an accident.

272 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Distance warning function
Even if Distronic is deactivated, the distance to the
vehicle ahead continues to be measured, see page 275
for multifunction display.
The Distronic lamp in the speedometer dial illuminates
to advise the driver of a situation which under normal
braking conditions and dry surfaces should have been
addressed by the driver.
The distance warning function can be activated
separately, see page 272. It operates when driving at
speeds above approx. 25 mph (Canada: 40 km/h).
When recognizing a stationary obstacle or a slower
vehicle moving in the vehicle’s path and the danger of a
collision exists, the distance warning lamp in the
speedometer dial lights up and simultaneously an
intermittent warning sounds.
When pressing the service brake pedal, the warning
sound stops. The warning sound also stops, when the
distance to the vehicle ahead is sufficient again without
applying the service brake pedal. In this case the
distance warning lamp also extinguishes.Important!
With Distronic switched off, only the distance warning
function operates, meaning the vehicle does not slow
down.
Distronic does not register oncoming vehicles. Therefore
there is no distance warning.
Important!
Complex driving situations are not always fully
recognized by Distronic, which could result in wrong or
missing distance warnings. See page 269 for additional
driving hints.
Wa r n i n g !
If the distance warning lamp in the speedometer
dial lights up while driving and an intermittent
warning sounds, immediate attention on the part of
the driver is required.As required by the traffic situation, apply the
service brakes and navigate around a possible
obstacle. However, do not drive by relying on the
distance warning function as that will result in an
emergency braking application which, especially
depending on road surface conditions and driver
reaction, will not always be able to avoid a collision.

274 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Notes:
With the distance warning function activated, you will
still be advised by an intermittent audible warning if a
potential emergency braking circumstance has been
detected, even if Distronic has been deactivated.
The last selected warning function mode (on/off) will be
stored in memory, even when removing the electronic
key from the starter switch.

277 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Brake assist system (BAS)
The BAS is designed to maximize the vehicle’s braking
capability during emergency braking maneuvers by
having maximum power boost applied to the brakes
more quickly in emergency braking conditions than
might otherwise be afforded solely by the driver’s
braking style. This can help reduce braking distances
over what ordinary driving and braking style might do.
The BAS complements the Antilock Brake System (ABS).Applying the brakes very quickly results in maximum
BAS assistance.
To receive the benefit of the system you must apply
continuous full braking power during the stopping
sequence. Do not reduce brake pedal pressure.
Once the brake pedal is released, the BAS is deactivated.
If the BAS warning message is displayed in the
multifunction display, a malfunction has been detected
in the system. The brake system functions in the usual
manner, but without BAS.
With the ABS malfunctioning, the BAS is also switched
off.
If a BAS warning message is displayed in the
multifunction display, have the BAS checked at your
authorized Mercedes-Benz Center as soon as possible.
Wa r n i n g !
BAS cannot prevent the natural laws of physics
from acting on the vehicle, nor can it increase
braking efficiency beyond that afforded by the
condition of the vehicle brakes and tires or the
traction afforded. The BAS cannot prevent
accidents, including those resulting from excessive
speed in turns, following another vehicle too
closely, or aquaplaning. Only a safe, attentive, and
skillful driver can prevent accidents. The
capabilities of a BAS equipped car must never be
exploited in a reckless or dangerous manner which
could jeopardize the user’s safety or the safety of
others.

278 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Antilock brake system (ABS)
Important!
The ABS improves steering control of the vehicle during
hard braking maneuvers.
The ABS prevents the wheels from locking up above a
vehicle speed of approximately 5 mph (8 km / h)
independent of road surface conditions.At the instant one of the wheels is about to lock up, a
slight pulsation can be felt in the brake pedal,
indicating that the ABS is in the regulating mode. Keep
firm and steady pressure on the brake pedal while
experiencing the pulsation.
Continuous steady brake pedal pressure results in
applying the advantages of the ABS, namely braking
power and ability to steer the vehicle.
In the case of an emergency brake maneuver keep
continuous full pressure on the brake pedal. In this
manner only can the ABS be most effective.
On slippery road surfaces, the ABS will respond even
with light brake pedal pressure because of the
increased likelihood of locking wheels. The pulsating
brake pedal can be an indication of hazardous road
conditions and functions as a reminder to take extra
care while driving.
Wa r n i n g !
Do not pump the brake pedal, rather use firm,
steady brake pedal pressure. Pumping the brake
pedal defeats the purpose for ABS and significantly
reduces braking effectiveness.

303 Malfunction and indicator lamps
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index may still drive the vehicle, however, in all cases, we
recommend that you have the system checked at your
authorized Mercedes-Benz Center as soon as possible.
If the “CHECK ENGINE” lamp comes on continuously
and / or the vehicle is not driving normally (e.g.
malfunction of the fuel management system or running
out of fuel), serious damage can occur to the emission
system. Please contact your authorized Mercedes-Benz
Center immediately.
The Sequential Multiport Fuel Injection (SFI) control
module monitors emission control components that
either provide input signals to or receive output signals
from the control module. Malfunctions resulting from
interruptions or failure of any of these components are
indicated by the “CHECK ENGINE” malfunction
indicator lamp in the instrument cluster and are
simultaneously stored in the SFI control module.
If the “CHECK ENGINE” malfunction indicator lamp
comes on, have the system checked at your authorized
Mercedes-Benz Center as soon as possible.
With some exceptions, the control module switches off
the “CHECK ENGINE” malfunction indicator lamp if the
condition, causing the lamp to come on, no longer exists
during three consecutive cycles.An on-board diagnostic connector is located in the
passenger compartment near to the parking brake
pedal, allowing the accurate identification of system
malfunctions through the readout of diagnostic trouble
codes.
Notes:
When running out of fuel, the “CHECK ENGINE”
malfunction indicator lamp comes on and the engine
possibly switches to its limp-home (emergency
operation) mode.
To cancel the limp-home mode, the engine may have to
be started three or four times after refueling. The
malfunction indicator lamp remains illuminated. Have
the system checked at your authorized Mercedes-Benz
Center immediately.