2002 MERCEDES-BENZ E320 steering

168 Interior equipment
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Lighter
Turn electronic key in steering lock to position 1 or 2.
Push in lighter (1); it will pop out automatically when
hot.The lighter socket can be used to accommodate
electrical accessories up to maximum 85 W.
Wa r n i n g !
Never touch the heating element or sides of the
lighter, they are extremely hot, hold at knob only.When leaving the vehicle always remove the
electronic key from the steering lock. Do not leave
children unattended in the vehicle, or with access
to an unlocked vehicle. Unsupervised use of
vehicle equipment may cause serious personal
injury.
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172 Garage door opener
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Programming or reprogramming the integrated
remote control:
1. Turn electronic key in steering lock to position 1
or 2.
2. Hold the end of the hand-held transmitter of the
device you wish to train approximately 2 to 5 inches
(5 cm to 12 cm) away from the surface of the
integrated remote control located on the inside rear
view mirror, keeping the indicator lamp in view.
3. Using both hands, simultaneously push the hand-
held transmitter button and the desired integrated
remote control button. Do not release the buttons
until completing step 4.4. The indicator lamp on the integrated remote control
will flash, first slowly and then rapidly. When the
indicator lamp flashes rapidly, both buttons may be
released (the rapid flashing lamp indicates
successful programming of the new frequency
signal). To program the remaining two buttons,
follow steps 1 through 4.
Note:
If, after repeated attempts, you do not successfully
program the integrated remote control device to learn
the signal of the hand-held transmitter, the garage door
opener could be equipped with the “rolling code
feature”.
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174 Garage door opener
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Operation of remote control:
1. Turn electronic key in steering lock to position 1
or 2.
2. Select and press the appropriate button to activate
the remote controlled device. The integrated remote
control transmitter continues to send the signal as
long as the button is pressed – up to 20 seconds.Erasing the remote control memory:
1. Turn electronic key in steering lock to position 1
or 2.
2. Simultaneously holding down the left and right side
buttons for approximately 20 seconds, or until the
control lamp blinks rapidly, will erase the codes of
all three channels.
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175 Contents – Driving
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
DrivingControl and operation
of radio transmitters ................ 176
The first 1 000 miles
(1 500 km) ................................. 177
Maintenance ................................... 177
Tele Aid ........................................... 178
Catalytic converter ........................ 188
Emission control ............................ 189
Steering lock ................................... 190
Starting and turning
off the engine ............................ 192
Automatic transmission ............... 193
Parking brake .................................202Driving instructions ...................... 203
Drive sensibly - Save Fuel ........ 203
Drinking and driving ................ 203
Pedals .......................................... 203
Power assistance ........................ 204
Brakes .......................................... 204
Driving off ................................... 205
Parking ........................................ 206
Tires ............................................. 206
Snow chains ............................... 209
Winter driving instructions ..... 209
Block heater ................................. 211
Deep water ................................... 211
Passenger compartment ............ 211
Traveling abroad ......................... 211Cruise control ................................. 212
Brake assist system
(BAS) ........................................... 215
Antilock brake system
(ABS) ........................................... 217
Four Wheel Electronic Traction
System (4MATIC) ...................... 219
Electronic stability program
(ESP) ...........................................220
Parking assist
(Parktronic) ................................224
What you should know
at the gas station .......................229
Check regularly and
before a long trip ...................... 231
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178 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid (optional for Canada)
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the “SOS” button stays
on after turning electronic key in steering lock to
position 2 and the message “TELE AID – NOT
ACTIVATED” will be shown in the multifunction display
for approx. 10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.
The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.The speaker volume of a Tele Aid call can be adjusted
when using the volume control on the multifunction
steering wheel, for raising press buttonæ and for
lowering press buttonç.
To activate, press the “SOS” button, the Roadside
Assistance button or the Information button¡,
depending on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, Info Services
* profile
and more.
* Optional – available only with COMAND System self-check
Initially, after turning the electronic key in steering lock
to position 2, malfunctions are detected and indicated
(the indicator lamps in the “SOS” button, the Roadside
Assistance button and the Information
button¡ stay on longer than 10 seconds or do not
come on). The message “TELE AID – VISIT
WORKSHOP” appears for approx. 10 seconds in the
multifunction display.
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182 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center.For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•S ign an d Drive s erv ices : Ser vi ces such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in steering lock to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 178 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
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183 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index If the indicator lamp in the Roadside Assistance
button is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.
Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava i l ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately
10 seconds during the system self-check after turning
electronic key in steering lock to position 2 (together
with the “SOS” button and the Roadside Assistance
button).
See system self-check on page 178 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
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184 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
customer information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The COMAND system operation will resume
(only vehicles with COMAND).
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