2002 MERCEDES-BENZ E WAGON tow

176 Interior equipment
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Note:
If the rear-facing bench seat is to be occupied, the
forward-facing split rear bench seat must be equipped
with head restraints.
To stow the rear-facing bench seat, proceed in reverse
order, pulling the seat cushion up by its strap (2).Cup holder next to seat
Fold down cup holder to open.
Caution!
Keep cup holder closed while traveling. Place only
containers that fit into the cup holder to prevent spills.
Do not fill containers to a height where the contents
could spill during vehicle maneuvers, especially hot
liquids.
2
P91.22-2062-26
P91.22-2063-26

177 Interior equipment
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Loading instructions
The handling characteristics of a fully loaded vehicle
depend greatly on the load distribution. It is therefore
recommended to load the vehicle according to the
illustrations shown, with the heaviest items being
placed towards the front of the vehicle.The total load weight including vehicle occupants and
luggage / cargo should not exceed the vehicle capacity
weight indicated on the certification label which can be
found on the left door pillar.
Always place items being carried against front or rear
seat backrests, and fasten them as securely as possible.
The heaviest portion of the cargo should always be kept
as low as possible since it influences the handling
characteristics of the vehicle.
P68.00-2153-26

189 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
Always make sure that the indicator lamps in the
“SOS” button, in the “Roadside Assistance” button and
in the “Information” button do not remain illuminated
constantly in red and the message “TELE AID – VISIT
WORKSHOP” is not displayed in the multifunction
display after the system self check.
If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.
Emergency calls
An emergency call is initiated automatically:
•following an accident in which the Emergency
Tensioning Retractors (ETR’s) or airbags deploy,
•if the antitheft alarm or the tow away alarm stays on
for more than 20 seconds, see pages 39 and 41.
An emergency call can also be initiated manually by
opening the cover next to the inside rear view mirror
labeled “SOS”, then briefly pressing the button located
under the cover. See below for instructions on initiating
an emergency call manually.Once the emergency call is in progress, the indicator
lamp in the “SOS” button will begin to flash. The
message “EMERGENCY CALL – CONNECTING CALL”
appears in the multifunction display. When the
connection is established, the message “EMERGENCY
CALL – CALL CONNECTED” appears in the
multifunction display. All information relevant to the
emergency, such as the location of the vehicle
(determined by the GPS satellite location system),
vehicle model, identification number and color are
generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
initiated. When a voice connection is established the
audio system mutes and the message “TELE AID –
EMERGENCY CALL ACTIVE” appears in the
multifunction display. The Response Center will attempt
to determine more precisely the nature of the accident
provided they can speak to an occupant of the vehicle.

192 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button •
Located below the center armrest cover is the Roadside
Assistance button•. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center. For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in steering lock to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 188 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.

207 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Dependent on the program mode selector switch
position “S” or “W” the maximum speed in the
reverse gear is different. However, it is not
possible to change the program mode while in
reverse.
Neutral
No power is transmitted from the engine to the
drive axle. When the brakes are released, the
vehicle can be moved freely (pushed or towed). Do
not engage “N” while driving except to coast
when the vehicle is in danger of skidding (e.g. on
icy roads, see page 219 for winter driving
instructions).
Important!
Coasting the vehicle, or driving for any other
reason with selector lever in “N” can result in
transmission damage that is not covered by the
Mercedes-Benz Limited Warranty.
Drive
The transmission automatically upshifts through
5th gear. Position “D” provides optimum driving
characteristics under all normal operating
conditions.Gear selection for special circumstances
The transmission gear ranges for special circumstances
can be selected by pressing the selector lever to the
right or the left with the selector lever in position “D”.
The gear range currently selected is indicated in the
instrument cluster display.
Briefly press selector lever in the ç direction:
The transmission downshifts, one gear at a time, in the
order “4”, “3”, “2”, “1”.
Press and hold selector lever in the ç direction:
The selector lever position display will switch to the
gear range currently selected by the automatic
transmission.
The transmission will only shift down one gear if the
gear range currently selected has already shifted to its
highest possible gear.
Briefly press selector lever in the æ direction:
The transmission will shift from the current gear range
to the next higher gear range. If the transmission is
already in gear range “D”, an additional upshift of one
gear is possible.

216 Driving instructions
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Parking
Important!
It is advisable to set the parking brake whenever
parking or leaving the vehicle. In addition, move
selector lever to position “P”.
When parking on hills, always set the parking brake.Tires
Tread wear indicators (TWI) are required by law. These
indicators are located in six places on the tread
circumference and become visible at a tread depth of
approximately
1/16 in (1.5 mm), at which point the tire is
considered worn and should be replaced.
The tread wear indicator appears as a solid band across
the tread.
Wa r n i n g !
To reduce the risk of personal injury as a result of
vehicle movement, before
turning off the engine
and leaving the vehicle, always:
1. Keep right foot on the service brake pedal.
2. Firmly depress parking brake pedal.
3. Move the selector lever to position “P”.
4. Slowly release the service brake pedal.
5. Turn front wheels towards the road curb.
6. Turn the electronic key to steering lock
position 0 and remove.
7. Take the electronic key and lock vehicle when
leaving.
Wa r n i n g !
If you feel a sudden significant vibration or ride
disturbance, or you suspect that possible damage to
your vehicle has occurred, you should turn on the
hazard warning flashers, carefully slow down, and
drive with caution to an area which is a safe
distance from the roadway.Inspect the tires and under the vehicle for possible
damage. If the vehicle or tires appear unsafe, have
it towed to the nearest Mercedes-Benz Center or
tire dealer for repairs.

229 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Four wheel electronic traction system (4MATIC)
with electronic stability program (ESP)
(Model with All Wheel Drive [AWD])
The 4MATIC improves vehicle’s ability to use available
traction, e.g. during winter operation in mountains
under snowy conditions, by applying power to all four
wheels.
Important!
If the ESP warning lamp flashes:
•during take-off, apply as little throttle as possible,
•while driving, ease up on the accelerator.
Adapt your speed and driving to the prevailing road
conditions.Caution!
Operational tests with the engine running can only be
conducted on a 2-axle dynamometer.Otherwise the ESP
will immediately be engaged and will apply the brakes
to the spinning wheels.
If the vehicle is towed with one axle raised (see
page 294), or when testing the parking brake on a brake
test dynamometer, the engine must be shut off
(electronic key in steering lock position 0 or 1).
The warning lamp in the speedometer blinks at any
speed as soon as one tire loses traction.
Note:
In winter operation, the maximum effectiveness of the
4MATIC is only achieved with Mercedes-Benz
recommended M+S rated radial-ply tires and / or snow
chains.

230 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Electronic stability program (ESP)
The ESP enhances directional control and reduces
driving wheel spin of the vehicle under various driving
conditions.
Over / understeering of the vehicle is counteracted by
applying brakes to the appropriate wheel to create a
countervailing vehicle movement. Engine torque is also
limited. The ESP warning lamp, located in the
speedometer dial, starts to flash when ESP is in
operation.Important!
If the ESP warning lampv flashes:
•During take-off apply as little throttle as possible.
•While driving ease up on the accelerator.
•Adapt your speed and driving to the prevailing road
conditions.
•Do not switch off the ESP.
Caution!
If the vehicle is towed with the front axle raised (see
page 294), the engine must be shut off (electronic key in
steering lock position 0 or 1). Otherwise, the ESP will
immediately be engaged and will apply the rear wheel
brakes.
Wa r n i n g !
ESP cannot prevent the natural laws of physics
from acting on the vehicle, nor can it increase the
traction afforded. The ESP cannot prevent
accidents, including those resulting from excessive
speed in turns, or aquaplaning. Only a safe,
attentive, and skillful driver can prevent accidents.
The capabilities of an ESP equipped vehicle must
never be exploited in a reckless or dangerous
manner which could jeopardize the user’s safety or
the safety of others.