2002 MERCEDES-BENZ E WAGON alarm

38 Central locking system
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Important!
In case of danger, the closed tailgate can be opened with
the inside or outside handle.
Only drive with the tailgate closed as otherwise exhaust
fumes may enter the vehicle interior.Notes:
In case of a malfunction in the central locking system
the tailgate can be locked and unlocked individually.
To unlock, turn mechanical key in lock to position 1, or
push lock button to position 1, see page 36.
To lock, turn mechanical key in lock to position 2, or
push lock button to position 2, see page 36.
The rear compartment lamp will be switched off by the
contact switch only if the tailgate is fully closed.
When opening the tailgate completely, always make sure
that there is sufficient overhead clearance.
When unlocking the tailgate with the mechanical key,
the exterior lamps will flash and the alarm will sound.
To cancel the alarm, insert the electronic key in the
steering lock or press buttonŒ or‹ on the
electronic key.
If the fuel filler flap cannot be opened, see page 308.
Wa r n i n g !
To prevent possible personal injury, always keep
hands and fingers away from the tailgate opening
when closing the tailgate. Be especially careful
when small children are around.To prevent personal injury, never activate the
closing assist mechanism by tampering with the
tailgate latch.In case the closing procedure causes potential
danger, the closing procedure can be immediately
halted by pulling the outside recessed handle.

39 Antitheft alarm system
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Antitheft alarm system
1Indicator lamp in switch located in center consoleThe antitheft alarm is automatically armed or disarmed
with the remote control by locking or unlocking the
vehicle.
The antitheft alarm is armed within approximately
15 seconds after locking the vehicle.
A blinking lamp (1) indicates that the alarm is armed.
Operation:
Once the alarm system has been armed, the exterior
vehicle lamps will flash and an alarm will sound when
someone:
•opens a door,
•opens the tailgate,
•opens the hood,
•attempts to raise the vehicle.
1

40 Antitheft alarm system
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data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The alarm will last approximately 3 minutes in form of
flashing exterior lamps. At the same time an alarm will
sound for 30 seconds. The alarm will stay on even if the
activating element (a door, for example) is immediately
closed. If the alarm stays on for more than 20 seconds,
an emergency call is initiated automatically. See Tele
Aid on page 188.Notes:
When you unlock the driver’s door with the mechanical
key, the exterior lamps will flash and the alarm will
sound.
To cancel the alarm, insert the electronic key in the
steering lock or press buttonŒ or‹ on the
electronic key.

41 Tow-away alarm
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Tow-away alarm
The switch is located in the center console.
1Press to switch off
2Indicator lamp
Once the alarm system has been armed, the exterior
vehicle lamps will flash and an alarm will sound when
someone attempts to raise the vehicle.The alarm will last approximately 3 minutes in form of
flashing exterior lamps. At the same time an alarm will
sound for 30 seconds. The alarm will stay on even if the
vehicle is immediately lowered. To cancel the alarm,
insert the electronic key in the steering lock or press
buttonŒ or‹ on the electronic key.
If the alarm stays on for more than 20 seconds, an
emergency call is initiated automatically. See Tele Aid
on page 188.
To pr even t tr igger in g t he tow-away alarm feature, switch
off the tow-away alarm before towing the vehicle, or
when parking on a surface subject to movement, such
as a ferry or auto train.
To do so, turn electronic key in steering lock to
position 0 or 1, or remove electronic key from steering
lock. Press tow-away alarm switch (1). The indicator
lamp (2) illuminates briefly.
Exit vehicle, and lock vehicle with the remote control.
The tow-away alarm remains switched off until the
vehicle is locked again with the electronic key, at which
time it is automatically reactivated.

188 Tele Aid
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and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid (optional for Canada)
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the “SOS” button stays
on after turning electronic key in steering lock to
position 2 and the message “TELE AID – NOT
ACTIVATED” will be shown in the multifunction display
for approx. 10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Te l ematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.
The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.The speaker volume of a Tele Aid call can be adjusted
when using the volume control on the multifunction
steering wheel, for raising press buttonæand for
lowering press buttonç.
To activate, press the “SOS” button, the Roadside
Assistance button• or the Information button¡,
depending on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, Info Services
* profile
and more.
* Optional – available only with COMAND System self-check
Initially, after turning the electronic key in steering lock
to position 2, malfunctions are detected and indicated
(the indicator lamps in the “SOS” button, the Roadside
Assistance button• and the Information
button¡ stay on longer than 10 seconds or do not
come on). The message “TELE AID – VISIT
WORKSHOP” appears for approx. 10 seconds in the
multifunction display.

189 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
Always make sure that the indicator lamps in the
“SOS” button, in the “Roadside Assistance” button and
in the “Information” button do not remain illuminated
constantly in red and the message “TELE AID – VISIT
WORKSHOP” is not displayed in the multifunction
display after the system self check.
If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.
Emergency calls
An emergency call is initiated automatically:
•following an accident in which the Emergency
Tensioning Retractors (ETR’s) or airbags deploy,
•if the antitheft alarm or the tow away alarm stays on
for more than 20 seconds, see pages 39 and 41.
An emergency call can also be initiated manually by
opening the cover next to the inside rear view mirror
labeled “SOS”, then briefly pressing the button located
under the cover. See below for instructions on initiating
an emergency call manually.Once the emergency call is in progress, the indicator
lamp in the “SOS” button will begin to flash. The
message “EMERGENCY CALL – CONNECTING CALL”
appears in the multifunction display. When the
connection is established, the message “EMERGENCY
CALL – CALL CONNECTED” appears in the
multifunction display. All information relevant to the
emergency, such as the location of the vehicle
(determined by the GPS satellite location system),
vehicle model, identification number and color are
generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
initiated. When a voice connection is established the
audio system mutes and the message “TELE AID –
EMERGENCY CALL ACTIVE” appears in the
multifunction display. The Response Center will attempt
to determine more precisely the nature of the accident
provided they can speak to an occupant of the vehicle.

259 Malfunction and warning messages
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index LIGHT SENSOR
With the electronic key removed and the driver’s door
open, a warning sounds and the message “SWITCH OFF
LIGHTS!” appears in the multifunction indicator if the
vehicle’s exterior lamps (except standing lamps) are not
switched off.REMOVE KEY
This message plus an audible alarm indicate that the
electronic key is in steering lock position 0 or 1, and the
driver’s door is open.
Line 1 Line 2
SWITCH OFF LIGHTS!
Line 1 Line 2
REMOVE KEY!
P54.30-3573-21

296 Towing the vehicle
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hintsCar care Index
Note:
To signal turns while being towed with hazard warning
flasher in use, turn electronic key in steering lock to
position 2 and activate combination switch for left or
right turn signal in usual manner – only the selected
turn signal will operate.
Upon canceling the turn signal, the hazard warning
flasher will operate again.
Caution!
The vehicle must be towed with all 4 wheels off the
ground. If the vehicle is towed with the front axle raised,
the engine must be shut off (electronic key in steering
lock position 0 or 1). Otherwise, the ESP will
immediately be engaged and will apply the rear wheel
brakes. With the front wheels raised, the maximum
speed and towing distance are 30 mph and 30 miles.
Switch off the tow-away alarm, see page 41, and the
automatic center locking on page 35.Transmission selector lever, manually unlocking
In the case of power failure the transmission selector
lever can be manually unlocked, e.g. to tow the vehicle.
To do so, insert a pin (1), e.g. ball point pen, into the
covered opening below the position “D” of the shift
pattern. While pushing the pin down, move selector
lever from position “P”.
After removal of the pin from the opening, the cover will
not close fully. Only after moving the selector lever to
positions “D+” and “D–” does the cover return to its
closed position.