2002 MERCEDES-BENZ CLK320 CABRIOLET Malfunction

186 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center. For services such as labor and/or towing charges may apply.
Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•S ign an d Drive s erv ices : Ser vi ces such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 182 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
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197 Automatic transmission
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Maneuvering
To maneuver in tight areas, e.g. when pulling into a
parking space, control the vehicle speed by gradually
releasing the brakes. Accelerate gently and never
abruptly step on the accelerator.
To rock a vehicle out of soft ground (mud or snow),
alternately shift from forward to reverse, while applying
slight partial throttle.Rocking a vehicle free in this manner may cause the
ABS or traction system malfunction indicator lamp to
come on. Turn off and restart the engine to clear the
malfunction indication.
Wa r n i n g !
Getting out of your vehicle with the selector lever
not fully engaged in position “P” is dangerous.
Also, when parked on an incline, position “P” alone
may not prevent your vehicle from moving,
possibly hitting people or objects.Always set the parking brake in addition to shifting
to position “P”, see page 204 for parking brake. When parked on an incline, also turn front wheel
against curb.Wa r n i n g !
When leaving the vehicle, always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Children could move the gear selector lever from
position “P”, which could result in an accident or
serious personal injury.
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198 Automatic transmission
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Selector lever position
The current selector lever position is indicated in the
gear range indicator display. The automatic gear
shifting process can be adapted to specific operating
conditions using the selector lever.Park position
The park position is to be used when parking the
vehicle. Engage only with the vehicle stopped.
The park position is not intended to serve as a
brake when the vehicle is parked. Rather, the
driver should always use the parking brake in
addition to placing the selector lever in park to
secure the vehicle.
Note:
The electronic key can only be removed from the
steering lock with the selector lever in
position “P”. With the electronic key removed, the
selector lever is locked in position “P”.
With a malfunction in the vehicle’s electrical
system the selector lever could remain locked in
position “P”. To unlock the selector lever
manually, see page 279.
Reverse gear
Shift to reverse gear only with the vehicle
stopped.
10
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200 Automatic transmission
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Press and hold selector lever in the æ direction:
The transmission will shift from the current gear
directly to gear range “D”.
Important!
With transmission in gear range “D”, “4” or “3”,
upshifting from 1st to 2nd to 3rd gear is delayed
depending on vehicle speed and engine temperature.
This allows the catalytic converter to heat up more
quickly to operating temperatures.During the brief warm-up period this delayed upshift
and increased engine noise might be perceived as a
malfunction. However, neither the engine nor
transmission are negatively affected by this mode of
operation.
The delayed upshift is effective with vehicle speeds
below 31 mph (50 km/h) at partial throttle and engine
temperatures below 95
°F (35
°C).
To avoid overrevving the engine when the selector lever
is m ove d to a lower gear range , t he tran smi ss ion will n ot
shift to a lower gear, if the engine’s revolutions per
minute limit would be exceeded. In this case there will
be no downshift, even when the vehicle speed reaches
the engine’s RPM limit of that gear, e.g. by applying the
service brakes.
To prevent the engine from laboring at low RPM when
driving uphill gradients or with your vehicle heavily
loaded, the automatic transmission will downshift when
necessary to maintain engine RPM within the best
torque range.
Wa r n i n g !
O n s l i p p e ry ro a d s u rfa c es , n eve r d ow n s h i f t i n o rd e r
to obtain braking action. This could result in drive
wheel slip and reduced vehicle control. Your
vehicle’s ABS will not prevent this type of loss of
control.
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203 Automatic transmission
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Caution!
Never change the pr ogram mod e when t he se lec tor lever
is out of position “P”. It could result in a change of
driving characteristics for which you may not be
prepared.
Important!
Always be certain of the program mode selected since
the vehicle driving characteristics change with the
selection of the program mode.
Dependent on the program mode selector switch
position “S” or “W” and the gear selector lever in
position “R”, the ratio of power transmission changes.
Emergency operation (Limp home mode)
If vehicle acceleration worsens or the transmission no
longer shifts, the transmission is most likely operating
in Limp home mode which engages when there is a
malfunction of the transmission. This condition may be
accompanied by the “CHECK ENGINE” malfunction
indicator lamp in the instrument cluster coming on.In this mode only the 2nd gear or reverse gear can be
activated.
To engage 2nd gear or reverse:
1. S to p t h e ve h i c l e .
2. Move selector lever to position “P”.
3. Turn off the engine.
4. Wait approx. 10 seconds.
5. Restart the engine.
6. Move selector lever to position “D” (for 2nd gear), or
move selector lever to position “R” (for reverse gear).
Have the transmission checked at your authorized
Mercedes-Benz Center as soon as possible.
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217 Driving systems
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Applying the brakes very quickly results in maximum
BAS assistance.
To receive the benefit of the system you must apply
continuous full braking power during the stopping
sequence. Do not reduce brake pedal pressure.
Once the brake pedal is released, the BAS is deactivated.
The malfunction indicator lamp for the electronic
stability program (ESP) is combined with the BAS
malfunction indicator lamp.
The BAS/ESP malfunction indicator lamp in the
instrument cluster comes on with the electronic key in
steering lock position 2 and should go out with the
engine running.
If the BAS/ESP malfunction indicator lamp comes on
permanently while the engine is running, a malfunction
has been detected in either system. As a result, it is
possible that now only partial engine output will be
available. If the BAS malfunctions, the brake system
functions in the usual manner, but without BAS.If the charging voltage falls below 10 volts, the
malfunction indicator lamp comes on and the BAS is
switched off. When the voltage is above this value again,
the malfunction indicator lamp should go out and the
BAS is operational.
With the ABS malfunctioning, the BAS is also switched
off. Both malfunction indicator lamps come on with the
engine running.
If the BAS warning message is displayed, have the BAS
or ESP checked at your authorized Mercedes-Benz
Center as soon as possible.
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219 Driving systems
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index ABS control
The ABS malfunction indicator lamp- in the
instrument cluster comes on with the electronic key in
steering lock position 2 and should go out with the
engine running.
When the ABS malfunction indicator lamp in the
instrument cluster comes on while the engine is
running, it indicates that the ABS has detected a
malfunction and has switched off. In this case, the brake
system functions in the usual manner, but without
antilock assistance.
For ABS malfunction indicator lamp, see page 231.
With the ABS malfunctioning, the BAS and ESP are also
switched off. Both malfunction indicator lamps come on
with the engine running.
If the charging voltage falls below 10 volts, the
malfunction indicator lamp comes on and the ABS is
switched off. When the voltage is above this value again,
the malfunction indicator lamp should go out and the
ABS is operational.If t he ABS malfunction indicator lamp stays illuminated,
have the system checked at your authorized
Mercedes-Benz Center as soon as possible.
Note:
To alert following vehicles to slippery road conditions
you discover, operate your hazard warning flashers as
appropriate.
Wa r n i n g !
ABS cannot prevent the natural laws of physics
from acting on the vehicle, nor can it increase
braking or steering efficiency beyond that afforded
by the condition of the vehicle brakes and tires or
the traction afforded. The ABS cannot prevent
accidents, including those resulting from excessive
speed in turns, following another vehicle too
closely, or aquaplaning. Only a safe, attentive, and
skillful driver can prevent accidents. The
capabilities of an ABS eq uipped vehicle must never
be exploited in a reckless or dangerous manner
which could jeopardize the user’s safety or the
safety of others.
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221 Driving systems
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Notes:
The malfunction indicator lamp¿ for the ESP is
combined with that of the BAS.
The yellow BAS/ESP malfunction indicator lamp in the
instrument cluster and the yellow ESP warning
lampv in the speedometer dial come on with the
electronic key in steering lock position 2. They should
go out with the engine running.
If the BAS/ESP malfunction indicator lamp comes on
continuously with the engine running, a malfunction
has been detected in either system. Only partial engine
output will be available.
If the BAS malfunctions, the brake system functions in
the usual manner, but without BAS.
If the ESP warning message is displayed, have the BAS
or ESP checked at your authorized Mercedes-Benz
Center as soon as possible.
For ESP warning message, see page 245.
With the ABS malfunctioning, the ESP is also switched
off.Driving the vehicle with varied size tires will cause the
wheels to rotate at different speeds, therefore the ESP
may activate (yellow ESP warning lamp in speedometer
dial c omes on ). For t his r eason , all wheels , i nclud in g t he
spare wheel, must have the same tire outside diameter.
When testing the parking brake on a brake test
dynamometer, the engine must be shut off. Otherwise,
the ESP will immediately be engaged and will apply the
rear wheel brakes.
In winter operation, the maximum effectiveness of the
ESP is only achieved with Mercedes-Benz recommended
M+S rated radial-ply tires and/or snow chains.
Synchronizing ESP
If the power supply was interrupted (battery
disconnected or empty), the BAS/ESP malfunction
indicator lamp may be illuminated with the engine
running.
Turn steering wheel completely to the left and then to
the right. The BAS/ESP malfunction indicator lamp
should go out.
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