2002 MERCEDES-BENZ CLK-CLASS service
[x] Cancel search: servicePage 187 of 341
184 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside Assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
customer information is not available, the operator may
need to retransmit. During this time you will hear a
beep and voice contact will be interrupted. Voice contact
will resume once the retransmission is completed. Once
a call is concluded, a beep will be heard and the
appropriate indicator lamp will stop flashing. The
COMAND system operation will resume (only vehicles
with COMAND).
ProCarManuals.com
Page 188 of 341
185 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The COMAND navigation system (if
engaged) will continue to run. The display in the
instrument cluster is available for use and spoken
commands are only available by pressing the RPT
button on the COMAND unit. A pop-up window will
appear in the COMAND display to indicate that a Tele
Aid call is in progress.
ProCarManuals.com
Page 190 of 341
187 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.
ProCarManuals.com
Page 191 of 341
188 Steering lock
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Steering lock
0The electronic key can be withdrawn in this position
only. The steering is locked when the electronic key
is removed from the steering lock. If necessary,
move steering wheel slightly to allow the locking
mechanism to engage. The electronic key can only
be removed with the selector lever in position “P”.
After removing the electronic key or with the
electronic key in steering lock position 0, the
selector lever is locked in position “P”.1Steering is unlocked.
(If necessary, move steering wheel slightly to allow
the electronic key to be turned clockwise to
position 1.) Most electrical consumers can be
operated. For detailed information see respective
subjects.
2Driving position.
Gear selector lever is unlocked.
To move the selector lever out of position “P”, firmly
depress the service brake pedal.
3Starting position.
See page 190 for starting and turning off the engine.
P82.00-2073-26
Wa r n i n g !
When leaving the vehicle, always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Unsupervised use of vehicle equipment may cause
an accident and/or serious personal injury.
ProCarManuals.com
Page 195 of 341
192 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Driving
The selector lever is automatically locked while in
position “P”. To move the selector lever out of
position “P”, the service brake pedal must be firmly
depressed before the shift lock will release.
Shift selector lever to the desired position only when the
engine is idling normally and the service brake is
applied. Do not release the brake until ready to drive.
The vehicle may otherwise start creeping when the
selector lever is in drive or reverse position.Important!
After selecting any driving position from “N” or “P”,
wait a moment to allow the gear to fully engage before
accelerating, especially when the engine is cold.
Accelerator position
Partial throttle = early upshifting = normal acceleration
Full throttle = later upshifting = rapid acceleration
Kickdown (depressing the accelerator beyond full
throttle) = downshifting to a lower gear = maximum
acceleration. Once the desired speed is attained, ease up
on the accelerator – the transmission shifts up again.
Wa r n i n g !
It is dangerous to shift the selector lever out of “P”
or “N” if the engine speed is higher than idle speed.
If your foot is not firmly on the brake pedal, the
vehicle could accelerate quickly forward or in
reverse. You could lose control of the vehicle and
hit someone or something. Only shift into gear
when the engine is idling normally and when your
right foot is firmly on the brake pedal.
ProCarManuals.com
Page 196 of 341
193 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Maneuvering
To maneuver in tight areas, e.g. when pulling into a
parking space, control the vehicle speed by gradually
releasing the brakes. Accelerate gently and never
abruptly step on the accelerator.
To rock a vehicle out of soft ground (mud or snow),
alternately shift from forward to reverse, while applying
slight partial throttle.Rocking a vehicle free in this manner may cause the
ABS or traction system malfunction indicator lamp to
come on. Turn off and restart the engine to clear the
malfunction indication.
Wa r n i n g !
Getting out of your vehicle with the selector lever
not fully engaged in position “P” is dangerous.
Also, when parked on an incline, position “P” alone
may not prevent your vehicle from moving,
possibly hitting people or objects.Always set the parking brake in addition to shifting
to position “P”, see page 200 for parking brake. When parked on an incline, also turn front wheel
against curb.Wa r n i n g !
When leaving the vehicle, always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Children could move the gear selector lever from
position “P”, which could result in an accident
and/or serious personal injury.
ProCarManuals.com
Page 199 of 341
196 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Press and hold selector lever in the æ direction:
The transmission will shift from the current gear
directly to gear range “D”.
Important!
With transmission in gear range “D”, “4” or “3”,
upshifting from 1st to 2nd to 3rd gear is delayed
depending on vehicle speed and engine temperature.
This allows the catalytic converter to heat up more
quickly to operating temperatures.During the brief warm-up period this delayed upshift
and increased engine noise might be perceived as a
malfunction. However, neither the engine nor
transmission are negatively affected by this mode of
operation.
The delayed upshift is effective with vehicle speeds
below 31 mph (50 km/h) at partial throttle and engine
temperatures below 95
°F (35
°C).
To avoid overrevving the engine when the selector lever
is m ove d to a lower gear range , t he tran smi ss ion will n ot
shift to a lower gear, if the engine's max. speed would be
exceeded. In this case there will be no downshift, even
when the vehicle speed reaches the engine’s RPM limit
of that gear, e.g. by applying the service brakes.
To prevent the engine from laboring at low RPM when
driving uphill gradients or with your vehicle heavily
loaded, the automatic transmission will downshift when
necessary to maintain engine RPM within the best
torque range.
Wa r n i n g !
On slippery road surfaces, never downshift in order
to obtain braking action. This could result in drive
wheel slip and reduced vehicle control. Your
vehicle’s ABS will not prevent this type of loss of
control.
ProCarManuals.com
Page 206 of 341
203 Driving instructions
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index All checks and service work on the brake system should
be carried out by an authorized Mercedes-Benz Center.
Install only brake pads and brake fluid recommended by
Mercedes-Benz.
Caution!
When driving down long and steep grades, relieve the
load on the brakes by shifting into a lower gear to use
the engine’s braking power. This helps prevent
overheating of the brakes and reduces brake pad wear.
After hard braking, it is advisable to drive on for some
time, rather than immediately parking, so the air stream
will cool down the brakes faster.Driving off
Apply the service brakes to test them briefly after
driving off. Perform this procedure only when the road
is clear of other traffic.
Warm up the engine smoothly. Do not place full load on
the engine until the operating temperature has been
reached.
When starting off on a slippery surface, do not allow one
drive wheel to spin for an extended period with the ESP
switched off. Doing so may cause serious damage to the
drive train which is not covered by the Mercedes-Benz
Limited Warranty.
Wa r n i n g !
If other than recommended brake pads are
installed, or other than recommended brake fluid
is used, the braking properties of the vehicle can be
degraded to an extent that safe braking is
substantially impaired. This could result in an
accident.
ProCarManuals.com