2002 MERCEDES-BENZ C320 WAGON audio

232 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center.
For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•S ign an d Drive s erv ices : Ser vices such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
rec eive a n a utom at ic “SO S” si gna l a nd ca nn ot ma ke
voice contact with the vehicle occupants.
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233 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 228 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava il ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
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235 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The COMAND system operation will resume
(only vehicles with COMAND).
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.
When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.
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376 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Index
AAdding engine oil .......................................................... 314
Airbags .............................................................................. 67
ANTILOCK BRAKE SYSTEM
Malfunction and warning message ........................ 289
Antilock brake system (ABS) .......................................268
Antitheft alarm system ................................................... 43
Ashtrays .......................................................................... 200
Audio system
Button and soft key operation ................................. 164
Cassette mode ........................................................... 170
CD changer ................................................................ 175
CD mode ..................................................................... 174
Operating and display elements ............................. 162
Operating safety ........................................................ 161
Operation ................................................................... 164
Operation Audio and telephone .............................. 161
Radio mode ................................................................ 167
Telephone operation ................................................. 178Audio systems ................................................................. 102
Cassette player .......................................................... 104
CD Player .................................................................... 103
Radio ........................................................................... 102
Automatic central locking .............................................. 39
Automatic climate control ............................................ 148
Activated charcoal filter ........................................... 156
Adjustable air outlets,
rear passenger compartment ............................. 160
Air recirculation ........................................................ 155
Air volume, manual .................................................. 153
Basic setting ............................................................... 152
Defrosting ................................................................... 154
Display and controls ................................................. 150
Dust filter ................................................................... 152
Economy mode .......................................................... 157
Front center console storage
compartment ventilation ..................................... 159
Residual engine heat utilization ............................. 157
Special settings ......................................................... 153
Windows fogged up on the outside ........................ 154
Automatic transmission ............................................... 243
Fluid level ................................................................... 315
Transmission selector lever,
manually unlocking ............................................ 338
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382 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Replacement keys
Obtaining ..................................................................... 29
Replacing bulbs .............................................................. 339
Replacing wiper blade insert ....................................... 351
Reporting Safety Defects ................................................ 15
REST ................................................................................. 157
Retractable luggage cover and partition net ............. 210
Roadside assistance call
See Tele Aid ............................................................... 228
Roof rack .........................................................................352
SSeat belt nonusage warning system ............................. 57
Seat belts ........................................................................... 56
Fastening ...................................................................... 59
Operation ..................................................................... 61
Unfastening .................................................................. 61
Warning lamp ............................................................284
Seat belts and integrated restraint system .................. 56
Seats
Front seat adjustment ................................................ 46
Heated seat .................................................................. 52
Multicontour seat ........................................................ 51
Power seat .................................................................... 47Selective locking
See Central locking system ....................................... 31
Setting the audio volume .............................................. 130
Side impact airbags .........................................................70
Side marker lamp .......................................................... 344
Ski sack .......................................................................... 203
Sliding/pop-up roof ........................................................ 188
Opening and closing ...................................................34
Synchronizing ........................................................... 190
SOS-call
See Tele Aid .............................................................. 228
Spare wheel
bolts ............................................................................ 323
Spare wheel, storage compartment ............................. 318
Split rear bench seat ...................................................... 213
Standby bulb function .................................................. 345
Start lock-out .....................................................................30
Starter switch ................................................................. 240
Starting and turning off the engine ........................... 242
STEERING GEAR OIL - malfunction
and warning messages ............................................ 296
Steering lock
See starter switch ..................................................... 240
Steering wheel
Easy-entry/exit feature .............................................. 45
Steering wheel adjustment (electrical) .........................83
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