2002 MERCEDES-BENZ C320 WAGON tow

217 Interior equipment
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Loading instructions
The total load weight including vehicle occupants and
luggage/cargo should not exceed the vehicle capacity
weight indicated on the certification tag which can be
found on the left door pillar.The handling characteristics of a fully loaded vehicle
depend greatly on the load distribution. It is therefore
recommended to load the vehicle according to the
illustrations shown, with the heaviest items being
placed towards the front of the vehicle.
Always place items being carried against front or rear
seat backrests, and fasten them as securely as possible.
The heaviest portion of the cargo should always be kept
as low as possible since it influences the handling
characteristics of the vehicle.
P68.00-2153-26
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229 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
Always make sure that the indicator lamps in the
“SOS” button, in the “Roadside Assistance” button and
in the “Information” button do not remain illuminated
constantly in red and the message “TELE AID – VISIT
WORKSHOP” is not displayed in the multifunction
display after the system self check.
If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.
Emergency calls
An emergency call is initiated automatically:
•following an accident in which the Emergency
Tensioning Retractors (ETR’s) or airbags deploy,
•if the antitheft alarm or the tow-away alarm stays on
for more than 20 seconds, see pages 43 and 44.
An emergency call can also be initiated manually by
opening the cover next to the inside rear view mirror
labeled “SOS”, then briefly pressing the button located
under the cover. See below for instructions on initiating
an emergency call manually.Once the emergency call is in progress, the indicator
lamp in the “SOS” button will begin to flash. The
message “EMERGENCY CALL – CONNECTING CALL”
appears in the multifunction display. When the
connection is established, the message “EMERGENCY
CALL – CALL CONNECTED” appears in the
multifunction display. All information relevant to the
emergency, such as the location of the vehicle
(determined by the GPS satellite location system),
vehicle model, identification number and color are
generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
initiated. When a voice connection is established the
audio system mutes and the message “TELE AID –
EMERGENCY CALL ACTIVE” appears in the
multif un ction d isp lay. The Res pon se Cen ter will attemp t
to determine more precisely the nature of the accident
provided they can speak to an occupant of the vehicle.
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232 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center.
For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•S ign an d Drive s erv ices : Ser vices such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
rec eive a n a utom at ic “SO S” si gna l a nd ca nn ot ma ke
voice contact with the vehicle occupants.
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245 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Maneuvering
To maneuver in tight areas, e.g. when pulling into a
parking space, control the vehicle speed by gradually
releasing the brakes. Accelerate gently and never
abruptly step on the accelerator.
To rock a vehicle out of soft ground (mud or snow),
alternately shift from forward to reverse, while applying
slight partial throttle.Rocking a vehicle free in this manner may cause the
ABS or traction system malfunction indicator lamp to
come on. Turn off and restart the engine to clear the
malfunction indication.
Wa r n i n g !
Getting out of your vehicle with the selector lever
not fully engaged in position “P” is dangerous.
A ls o, w hen pa rked on a n in c li ne, pos i tion “P” a lon e
may not prevent your vehicle from moving,
possibly hitting people or objects.Always set the parking brake in addition to shifting
to position “P”, see page 252 for parking brake. When parked on an incline, also turn front wheel
towards the road curb.Wa r n i n g !
When leaving the vehicle always remove the key
from the steering lock, and lock the vehicle. Do not
leave children unattended in the vehicle, or with
access to an unlocked vehicle. Children could move
the selector lever from position “P”, which could
result in an accident or serious injury.
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247 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Park position
The park position is to be used when parking the
vehicle. Engage only with the vehicle stopped.
The park position is not intended to serve as a
brake when the vehicle is parked. Rather, the
driver should always use the parking brake in
addition to placing the selector lever in park to
secure the vehicle.
Note:
The electronic key can only be removed from the
starter switch with the selector lever in
pos ition “ P” . Wit h t he electron ic key re moved, t he
selector lever is locked in position “P”.
Reverse gear
Shift to reverse gear only with the vehicle
stopped.
Dependent on the program mode selector switch
position “S” or “W” the maximum speed in the
reverse gear is different. However, it is not
possible to change the program mode while in
reverse.Neutral
No power is transmitted from the engine to the
drive axle. When the brakes are released, the
vehicle can be moved freely (pushed or towed). Do
not engage “N” while driving except to coast
when the vehicle is in danger of skidding (e.g. on
icy roads, see page 260 for winter driving
instructions).
Important!
Coasting the vehicle, or driving for any other
reason with selector lever in “N” can result in
transmission damage that is not covered by the
Mercedes-Benz Limited Warranty.
The transmission automatically upshifts through
5th gear. Position “D” provides optimum driving
characteristics under all normal operating
conditions.
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256 Driving instructions
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Parking Important!
It is advisable to set the parking brake whenever
parking or leaving the vehicle. In addition, move
selector lever to position “P”. When parking on hills,
always set the parking brake.
Wa r n i n g !
To reduce the risk of personal injury as a result of
vehicle movement, before
turning off the engine
and leaving the vehicle always:
1. Keep right foot on service brake pedal.
2. Firmly depress parking brake pedal.
3. Move the selector lever to position “P”.
4. Slowly release service brake pedal.
5. Turn front wheels towards the road curb.
6. Turn the electronic key to starter switch
position 0 and remove.
7. Take the electronic key and lock vehicle when
leaving.
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257 Driving instructions
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Tires
Tread wear indicators (TWI) are required by law. These
indicators are located in six places on the tread
circumference and become visible at a tread depth of
approximately
1/16 in (1.5 mm), at which point the tire is
considered worn and should be replaced.
The tread wear indicator appears as a solid band across
the tread.
Wa r n i n g !
If you feel a sudden significant vibration or ride
disturbance, or you suspect that possible damage to
your vehicle has occurred, you should turn on the
hazard warning flashers, carefully slow down, and
drive with caution to an area which is a safe
distance from the roadway.Inspect the tires and under the vehicle for possible
damage. If the vehicle or tires appear unsafe, have
it towed to the nearest Mercedes-Benz Center or
tire dealer for repairs.
Wa r n i n g !
Do not allow your tires to wear down too far. As
tread depth approaches
1/16 in (1.5 mm), the
adhesion properties on a wet road are sharply
reduced.
Depending upon the weather and / or road surface
(conditions), the tire traction varies widely.
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270 Driving systems
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Electronic stability program (ESP)
The ESP enhances directional control and reduces
driving wheel spin of the vehicle under various driving
conditions.
Over/understeering of the vehicle is counteracted by
applying brakes to the appropriate wheel to create a
countervailing vehicle movement. Engine torque is also
limited. The ESP warning lamp, located in the
speedometer dial, starts to flash when ESP is in
operation.Important!
If the ESP warning lampv flashes:
•During take-off apply as little throttle as possible.
•While driving ease up on the accelerator.
•Adapt your speed and driving to the prevailing road
conditions.
•Do not switch off the ESP.
Caution!
If the vehicle is towed with the front axle raised (see
page 335, “Towing the vehicle”), the engine must be
shut off (electronic key in starter switch position 0 or 1).
Otherwise, the ESP will immediately be engaged and
will apply the rear wheel brakes.
Wa r n i n g !
ESP cannot prevent the natural laws of physics
from acting on the vehicle, nor can it increase the
traction afforded. The ESP cannot prevent
ac c id ent s, i nc l udi ng t hose resul tin g from exc es si ve
speed in turns, or aquaplaning. Only a safe,
attentive, and skillful driver can prevent accidents.
The capabilities of an ESP equipped vehicle must
never be exploited in a reckless or dangerous
manner which could jeopardize the user’s safety or
the safety of others.
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