2002 MERCEDES-BENZ C320 service

Our company and staff congratulate you on the purchase of your new Mercedes-Benz.
Your selection of our product is a demonstration of your trust in our company name. Further, it exemplifies your desire
to own an automobile that will be as easy as possible to operate and provide years of service.
Your Mercedes-Benz represents the efforts of many skilled engineers and craftsmen. To ensure your pleasure of
ownership, and for your safety and that of your passengers, we ask you to make a small investment of your time:
•Please read this manual carefully before putting it aside. Then return it to your vehicle where it will be handy for
your reference.
•Please abide by the recommendations contained in this manual. They are designed to acquaint you with the
operation of your Mercedes-Benz.
•Please abide by the warnings and cautions contained in this manual. They are designed to help improve the safety
of the vehicle operator and occupants.
We extend our best wishes for many miles of safe, pleasurable driving.
DaimlerChrysler AG
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2 Contents
Instrument cluster ........................... 98
Multifunction steering wheel,
multifunction display ............... 102
Trip and main odometer
and sub menu ............................ 106
Audio systems ................................ 108
Radio ............................................ 108
CD player ..................................... 109
Cassette player ............................110
Telephone .........................................111
Navigation system ...........................116
Trip computer ..................................117
Malfunction/warning
message memory .......................119
Individual settings ......................... 121
Setting the audio volume .............. 136
Coolant temperature gauge .......... 137
Flexible service system
(FSS) ............................................ 138
Engine oil level indicator .............. 141
Engine oil consumption ................ 142
Exterior lamp switch ..................... 143
Headlamp mode ............................. 144Night security illumination ......... 146
Locator lighting .......................... 147
Headlamp cleaning system .......... 147
Combination switch ...................... 148
Hazard warning flasher
switch .......................................... 151
Climate control ...............................152
Automatic climate control .............160
Front center console storage
compartment ventilation .......... 171
Rear passenger compartment
adjustable air outlets ............... 172
Operation Audio and telephone .. 173
Operating safety ............................ 173
Operating and display elements .. 174
Button and soft key operation ...... 176
Operation ......................................... 176
Switching on and off ...................... 176
Adjusting the volume ................... 177
Audio functions ............................. 177
Bass ................................................. 177
Treble .............................................. 177
Balance ............................................ 178
Centering all audio functions ...... 178Audio system
tone level selection ................... 179
Radio mode ..................................... 179
Selecting radio mode ..................... 179
Selecting the band ......................... 179
Manual tuning ................................ 180
Seek tuning ..................................... 180
Scan tuning ..................................... 180
Weather Band ................................. 181
Station memory .............................. 181
Storing stations automatically
(Autostore) ................................. 181
Storing stations .............................. 182
Retrieving a station
from memory ............................. 182
Direct frequency input
AM and FM only ....................... 182
Cassette mode ................................ 182
Playing cassettes ............................ 182
Cassette eject .................................. 183
Track selection ............................... 184
Track search
forwards/backwards ................. 184
Fast forward/reverse ..................... 184
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6 Contents
Vehicle careCleaning and care
of the vehicle .............................366
Power washer ..............................367
Tar stains .....................................367
Paintwork, painted body
components .................................367
Engine cleaning ..........................368
Vehicle washing .........................368
Ornamental moldings ................369
Headlamps, taillamps,
turn signal lenses ......................369
Window cleaning ........................369
Wiper blade .................................369
Light alloy wheels ......................370
Instrument cluster .....................370
Steering wheel and
gear selector lever ......................370
Cup holder ...................................370
Seat belts ..................................... 371
Headliner and
shelf below rear window ........... 371
Leather upholstery ..................... 371Hard plastic trim items ..............371
Plastic and rubber parts ............371
Technical dataSpare parts service ........................374
Warranty coverage .........................374
Identification labels ...................... 375
Layout of poly-V-belt drive ............376
Technical data ................................ 377
Fuels, coolants, lubricants etc. -
capacities ................................... 381
Engine oils ...................................... 383
Engine oil additives ...................... 383
Air conditioner refrigerant .......... 383
Brake fluid ...................................... 383
Premium unleaded gasoline ........ 384
Fuel requirements ........................ 384
Gasoline additives ......................... 385
Coolants .......................................... 385
Consumer information ................. 387
Uniform tire quality grading ....... 387
IndexIndex ................................................389
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8 Introduction
Operator’s manual
This Operator’s Manual contains a great deal of useful information. We urge you to read it carefully and familiarize
yourself with the vehicle before driving.
For your own safety and longer service life of the vehicle, we urge you to follow the instructions and warnings
contained in this manual. Ignoring them could result in damage to the vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow instructions is not covered by the Mercedes-Benz Limited Warranty.
Your vehicle may have some or all of the equipment described in this manual. Therefore, you may find explanations
for optional equipment not installed in your vehicle. If you have any questions about the operation of any equipment,
your authorized Mercedes-Benz Center will be glad to demonstrate the proper procedures.
Service and warranty information
The Service and Warranty Information Booklet contains detailed information about the warranties covering your
Mercedes-Benz, including:
•New Car Limited Warranty,
•Emission System Warranty,
•Emission Performance Warranty,
•California, Massachusetts, and Vermont Emission Control System Warranty
(California, Massachusetts, and Vermont only),
•State Warranty Enforcement Laws (Lemon Laws).
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9 IntroductionImportant notice for California retail buyers of Mercedes-Benz automobiles
Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease
price, if Mercedes-Benz USA, LLC and / or its authorized repair or service facilities fail to fix one ore more substantial
defects or malfunctions in the vehicle that are covered by its express warranty after a reasonable number of repair
attempts. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles on
the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail
buyer or lessee if one or more of the following occurs: (1) the same substantial defect or malfunction results in a
condition that is likely to cause death or serious bodily injury if the vehicle is driven, that defect or malfunction has
been subject to repair two or more times, and you have directly notified Mercedes-Benz USA, LLC in writing of the
need for its repair and have given us a direct opportunity to perform a repair ourselves, (2) the same substantial defect
or malfunction of a less serious nature than category (1) has been subject to repair four or more times and you have
directly notified us of the need for its repair and given us the opportunity to repair ourselves, or (3) the vehicle is out
of service by reason of repair of the same or different substantial defects or malfunctions for a cumulative total of
more than 30 calender days. Written notification should be sent to us, not a dealer, at Mercedes-Benz USA, LLC,
Customer Assistance Center, One Mercedes Drive, Montvale, NJ 07645-0350.
Maintenance
The Service Booklet describes all the necessary maintenance work which should be performed at regular intervals.
Always have the Service Booklet with you when you take the vehicle to your authorized Mercedes-Benz Center for
service. The service advisor will record each service in the booklet for you.
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10 Introduction
Roadside assistance
The Mercedes-Benz Roadside Assistance Program provides factory trained technical help in the event of a breakdown.
Calls to the toll-free Roadside Assistance number:
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Customer Assistance Representatives 24 hours a day, 365 days a year.
For additional information refer to the Mercedes-Benz Roadside Assistance Program brochure in your glove box.
Change of address or ownership
If you change your address, be sure to send in the “Change of Address Notice” found in the Service and Warranty
Information Booklet, or simply call the Mercedes-Benz Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes, or Customer Service (in Canada) at 1-800-387-0100. It is in your own interest that we can
contact you should the need arise.
If you sell your Mercedes, please leave all literature with the vehicle to make it available to the next operator.
If you bought this vehicle used, be sure to send in the “Notice of Purchase of Used Car” found in the Service and
Warranty Information Booklet, or call the Mercedes-Benz Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes, or Customer Service (in Canada) at 1-800-387-0100.
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11 IntroductionOperating your vehicle outside the USA or Canada
If you plan to operate your vehicle in foreign countries, please be aware that:
•Service facilities or replacement parts may not be readily available,
•unleaded gasoline for vehicles with catalytic converters may not be available; the use of leaded fuels will damage
the catalysts,
•gasoline may have a considerably lower octane rating, and improper fuel can cause engine damage.
Certain Mercedes-Benz models are available for delivery in Europe under our European Delivery Program. For details,
consult your authorized Mercedes-Benz Center or write to:
In the USA: In Canada:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350Mercedes-Benz Canada, Inc.
European Delivery Department
849 Eglinton Avenue East
Toronto, Ontario M4G 2L5
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12 Introduction
We continuously strive to improve our product, and ask for your understanding that we reserve the right to make
changes in design and equipment. Therefore, information, illustrations and descriptions in this Operator’s Manual
might differ from your vehicle.
Optional equipment is also described in this manual, including operating instructions wherever necessary. Since they
are special-order items, the descriptions and illustrations herein may vary slightly from the actual equipment of your
vehicle.
If there are any equipment details that are not shown or described in this Operator’s Manual, your authorized
Mercedes-Benz Center will be glad to inform you of correct care and operating procedures.
The Operator’s Manual and Service Booklet are important documents and should be kept with the vehicle.
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