CUSTOMER ASSISTANCE (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2: Call the Mazda National Customer Assistance Center
If for any reason you feel the need for further assistance after contacting
your dealership management, call Mazda North American Operations'
Customer Assistance Center toll-free at:1 (800) 222±5500
In order to serve you efficiently and effectively, please help us by
providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance
207
CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936±2722
Tel: (787) 788±9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance
211
3. At 60,000 miles (96,000 km), the dealer will replaace the PCV valve
at no cost, except Canada and California vehicles.
4. Refer to vehicle emission control information label for spark plug and
gap specifications.
5. The California Air Resources Board has determined that the failure
to perform this maintenance item will not nullify the emission
warranty nor limit recall liability prior to completion of the vehicle's
useful life.
SCHEDULE II ± SPECIAL OPERATING CONDITIONS
If your driving habitsFREQUENTLYinclude one or more of the
following conditions:
²Short trips oflessthan 16 km (10 miles) when outside temperatures
remain below freezing.
²Towing a trailer, or carrying maximum loads.
²Operating in severe dust conditions.
²Operating duringhot weatherin stop-and-go ªrush-hourº traffic.
²Extensive idling, such as police, taxi or door-to-door delivery service.
²High speed operation with a fully loaded vehicle (max. GVW).
²Off-road operation.
Change ENGINE OIL AND OIL FILTER every 3 months or 4,800 km
(3,000 miles) whichever occurs first.
NOTE:Idling the engine for extended periods will accumulate more
hours of use on your vehicle than is actually indicated by the mileage
odometer. Consequently, the odometer reading can be often misleading
when determining the right time to change your engine oil and filter. If
you are using your vehicle in a manner which allows it to remain
stationary while the engine is running for long periods (door-to-door
delivery, taxi, police, power/utility company trucks, or similar duty), then
Mazda recommends you increase the frequency of oil and filter changes
to an interval equivalent to 200 ENGINE HOURS of use. Since most
vehicles are not equipped with hour-meters, it may be necessary for you
to approximate your idle time and plan oil/filter changes accordingly.
Maintenance and Specifications
229
starting after a collision .........182
Engine block heater .................150
Engine oil ..................................238
checking and adding ..............238
dipstick ....................................238
filter, specifications ................242
recommendations ...................242
refill capacities ........................273
specifications ..................276±277
Exhaust fumes ..........................151
F
Fluid capacities .........................273
Foglamps .....................................77
Four-Wheel Drive
vehicles ................................18, 163
description ..............................164
driving off road .......................166
electronic shift ........................164
indicator light .........................164
preparing to drive your
vehicle .....................................156
Fuel ............................................251
calculating fuel economy .......256
cap .....................................17, 253
capacity ...................................273
choosing the right fuel ...........254
comparisons with EPA fuel
economy estimates .................259
detergent in fuel .....................255
filling your vehicle with
fuel ...........................251, 253, 256
filter, specifications ................255
fuel pump shut-off switch .....182
gauge .........................................21
improving fuel economy ........256
octane rating ...................254, 277
quality ......................................254running out of fuel .................255
safety information relating to
automotive fuels .....................251
Fuses ..................................183±184
G
Gas cap (see Fuel cap) ......17, 253
Gas mileage (see Fuel
economy) ...................................256
Gauges .........................................19
battery voltage gauge ...............21
engine coolant temperature
gauge .........................................20
engine oil pressure gauge ........20
fuel gauge ..................................21
odometer ...................................22
speedometer .............................21
tachometer ................................22
trip odometer ............................22
GAWR (Gross Axle Weight
Rating) .......................................169
calculating ...............................171
definition .................................169
driving with a heavy load ......169
location ....................................169
GVWR (Gross Vehicle Weight
Rating) .......................................169
calculating .......................169, 171
definition .................................169
driving with a heavy load ......169
location ....................................169
H
Hazard flashers .........................181
Headlamps ...................................77
aiming ........................................78
bulb specifications ....................80
Index
283