2002 MAZDA MODEL 626 ECO mode

9-3
Customer Information
Customer Assistance
Form No. 8Q50-EA-01G





Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:





STEP 1 Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.





STEP 2 Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).





STEP 3 Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada TEL:
1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer ’s name and location
7. The nature of your problem and/or cause of dissatisfaction
Customer Assistance (Canada)
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9-6
Customer Information
Customer Assistance
Form No. 8Q50-EA-01G
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:





STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.





STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area ’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver ’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer ’s name and location
6. Your question (s)
Customer Assistance (Puerto Rico)
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10-4
Form No. 8Q50-EA-01G
Specifications





Engine






Electrical System
*1Manual transaxle*2Automatic transaxle






Lubricant Quality
*Refer to the recommended SAE viscosity numbers on 8-10.
Specifications
Model
Item 2.0-liter engine 2.5-liter engine
Type DOHC-16V in-line, 4-cyl DOHC-24V V6 6-cyl
Bore ×Stroke 83.0 × 92.0mm (3.27 × 3.62 in) 84.5 × 74.2mm (3.33 × 2.92 in)
Displacement 1,991 ml (1,991 cc , 121.5 cu in) 2,496 ml (2,496 cc , 152.3 cu in)
Compression ratio 9.19.5
Model
Item 2.0 liter engine
2.5-liter engine
Battery Maintenance-free 12V-48AH/5HR
Alternator 12V-80A12V-90A
Starter 12V-1.0 kW
12V-1.7 kW
*1, 12V-1.6 kW *2
Spark-plug
numberNGK BKR5E-11, BKR6E-11
—
DENSO K16PR-U11, K20PR-U11 PKJ16CR8, PKJ20CR8
Spark-plug gap 1.0 —1.1 mm (0.040 —0.043 in) 0.7 —0.8 mm (0.028 —0.031 in)
Lubricant Classification
Engine oil
*
API Service ILSAC
SG (Energy Conserving II) —
SH (Energy Conserving II) GF-I
SJ GF-II
SL GF-III
Manual transaxle oil Any temperature
API Service GL-4 or GL-5
(SAE 75W-90)
Above 50
°F (10 °C)
API Service GL-4 or GL-5
(SAE 80W-90)
Automatic transaxle fluid 2.0-liter engine ATF M-III or equivalent (e.g. Mercon
®)
2.5-liter engine ATF M-III or equivalent (e.g. Dexron ® III)
Power steering fluid ATF M-III or equivalent (e.g. Dexron® II)
Brake/clutch fluid SAE J1703 or FMVSS116 DOT-3
J94S.book Page 4 Saturday, June 23, 2001 1:04 PM