2002 LINCOLN TOWN CAR ECU

You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
181

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
184

SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine compartment for easy
location.
²We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
²Do not work on a hot engine.
²When the engine is running, keep loose clothing, jewelry or long hair
away from moving parts.
²Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
²Keep all lit cigarettes, open flames and other lit material away from
the battery and all fuel related parts.
If you disconnect the battery, the engine must ªrelearnº its idle
conditions before your vehicle will drive properly, as explained in the
Batterysection in this chapter.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Block the wheels to prevent the vehicle from moving unexpectedly.
Maintenance and Specifications
193

2. Turn the engine off and wait up to 10 minutes for the oil to drain into
the oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the
engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
²If the oil level iswithin this
range,the oil level is acceptable.
DO NOT ADD OIL.
²If the oil level isbelow this
mark,engineoil must be added
to raise the level within the
normal operating range.
DO NOT OVERFILL
DO NOT OVERFILL
DO NOT OVERFILL
Maintenance and Specifications
196

When fueling your vehicle:
1. Turn the engine off.
2. Carefully turn the filler cap counterclockwise 1/8 of a turn until it
stops.
3. Pull to remove the cap from the fuel filler pipe.
4. To install the cap, align the tabs on the cap with the notches on the
filler pipe.
5. Turn the filler cap clockwise 1/8 of a turn until it stops.
The ªCheck Fuel Capº light illuminates when the ignition is turned to the
ON position. It will also illuminate when the fuel filler cap is not properly
installed. Proper fuel filler cap installation is checked automatically as
the vehicle is driven, but not until after some fuel is used (fuel guage
drops below full). Once the fuel filler cap is properly secured, the ªCheck
Fuel Capº light will turn off after a short period of driving.
If you must replace the fuel filler cap, replace it with a fuel filler
cap that is designed for your vehicle. The customer warranty may
be void for any damage to the fuel tank or fuel system if the
correct genuine Ford or Motorcraft fuel filler cap is not used.
The fuel system may be under pressure. If the fuel filler cap is
venting vapor or if you hear a hissing sound, wait until it stops
before completely removing the fuel filler cap. Otherwise, fuel may
spray out and injure you or others.
If you do not use the proper fuel filler cap, excessive pressure or
vacuum in the fuel tank may damage the fuel system or cause
the fuel cap to disengage in a collision, which may result in possible
personal injury.
Choosing the right fuel
Use only UNLEADED FUEL. The use of leaded fuel is prohibited by law
and could damage your vehicle.
Do not use fuel containing methanol. It can damage critical fuel system
components.
Your vehicle was not designed to use fuel or fuel additives with metallic
compounds, including manganese-based compounds containing MMT.
Maintenance and Specifications
210

High fluid level
Fluid levels above the safe range
may result in transmission failure.
An overfill condition of transmission
fluid may cause shift and/or
engagement concerns and/or
possible damage.
High fluid levels can be caused by
an overheating condition.
Adjusting automatic transmission fluid levels
Before adding any fluid, make sure the correct type is used. The type of
fluid used is normally indicated on the dipstick and also in the
Lubricant specificationssection in this chapter.
Use of a non-approved automatic transmission fluid may cause
internal transmission component damage.
If necessary, add fluid in 250 ml (1/2 pint) increments through the filler
tube until the level is correct.
If an overfill occurs, excess fluid
should be removed by a qualified
technician.
An overfill condition of
transmission fluid may cause
shift and/or engagement
concerns and/or possible
damage.
AIR FILTER MAINTENANCE
Refer to the scheduled maintenance guide for the appropriate intervals
for changing the air filter element.
When changing the air filter element, use only the Motorcraft air filter
element listed. Refer toMotorcraft Part Numbers.
Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
Changing the air filter element
1. Loosen the clamp that secures the air inlet tube to the engine air filter
cover and disconnect the tube from the cover.
DON’T ADD
DON’T ADD
Maintenance and Specifications
221

2. Release the clamps that secure the air filter housing cover.
3. Carefully separate the two halves of the air filter housing.
4. Remove the air filter element from the air filter housing.
5. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
6. Install a new air filter element. Be
careful not to crimp the filter
element edges between the air filter
housing and cover. This could cause
filter damage and allow unfiltered
air to enter the engine if not
properly seated.
7. Replace the air filter housing cover and secure the clamps.
8. Replace the air inlet tube and secure the clamp.
Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be voided for any damage to
the engine if the correct air filter element is not used.
INFORMATION ABOUT UNIFORM TIRE QUALITY GRADING
New vehicles are fitted with tires
that have a rating on them called
Tire Quality Grades. The Quality
grades can be found where
applicable on the tire sidewall
between tread shoulder and
maximum section width. For
example:
²Treadwear 200 Traction AA Temperature A
These Tire Quality Grades are determined by standards that the United
States Department of Transportation has set.
Tire Quality Grades apply to new pneumatic tires for use on passenger
cars. They do not apply to deep tread, winter-type snow tires,
space-saver or temporary use spare tires, tires with nominal rim
diameters of 10 to 12 inches or limited production tires as defined in
Title 49 Code of Federal Regulations Part 575.104(c)(2).
Maintenance and Specifications
222

Follow these guidelines when using snow tires and chains:
²Use only cable type chains offered by Ford as an accessory or
equivalent. Using SAE class S or other conventional link type chains
may cause damage to the vehicle's wheel house and/or body.
²Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
²If possible, avoid fully loading your vehicle.
²Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
²The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when
using snow tires and chains.
MOTORCRAFT PART NUMBERS
Component 4.6L SOHC V8 engine
Air filter element FA-1668
Fuel filter FG-986B
Battery-standard BXT-65-650
Battery-heavy duty
1BXT-65-750
Oil filter FL-820-S
PCV valve EV-98
Spark plugs
2AWSF-32P
1Included in long wheelbase package.
2Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
Maintenance and Specifications
226